IT Support Specialist (ITSS)
Location: Great Barrington, MA
Job Type: Direct Hire
Company: Community Health Programs
Salary: $24
Category: Non-Provider
Job Description Apply Now
The IT Support Specialist (ITSS) plays a critical role in supporting the daily operations and technological growth of our organization. As an integral member of our IT team, the IT Support Specialist is responsible for providing expert technical assistance to end-users, especially within a Microsoft 365 environment. This role requires a professional who is adept at troubleshooting and resolving Tier 1 technical issues, collaborating with other IT professionals, and maintaining compliance with all relevant regulatory standards, including HIPAA. By delivering exceptional customer service and proactive IT solutions, the IT Support Specialist empowers healthcare providers and staff to focus on delivering quality care to patients without technology-related interruptions.
As an IT Support Specialist, you will be at the forefront of advancing our IT infrastructure. You will work closely with colleagues from various departments, including healthcare providers, to ensure that systems are running smoothly and efficiently. Your expertise will help manage and monitor network access, improve network security, and protect electronic protected health information (ePHI). In addition, you will play a vital role in the execution and coordination of IT projects, ensuring that all initiatives align with our organization's mission, vision, and values.
Our company values innovation, collaboration, and the highest standards of service. The IT Support Specialist position is a unique opportunity for individuals looking to make a meaningful impact in a healthcare setting, where the reliability of IT systems directly contributes to patient care outcomes. If you are passionate about technology, eager to support users, and dedicated to compliance and security, we encourage you to apply for this full-time IT Support Specialist (ITSS) position and become a valued member of our team.
IT Support Specialist (ITSS) - Summary- Provide dedicated technical support for end-users, focusing on Microsoft 365 applications such as SharePoint, Teams, OneDrive, and Outlook.
- Support and monitor the company's hybrid IT environment, ensuring dependable and secure system operations.
- Collaborate with IT team members and other departments to execute IT improvement projects and initiatives.
- Maintain compliance with strict regulatory standards, including HIPAA, in all IT-related activities.
- Coordinate IT projects by managing stakeholders, defining tasks, setting deadlines, and tracking progress toward measurable outcomes.
- Troubleshoot and resolve Tier 1 technical issues, escalating more complex problems to IT contractors as needed.
- Deliver training and support to staff for optimal use of Microsoft 365 tools, increasing efficiency and user adoption.
- Monitor network access and security protocols to enhance protection of ePHI and overall data integrity.
- Document recurring issues, troubleshooting steps, and standard operating procedures for both end-users and IT staff.
- Provide excellent customer service and clear communication to all end-users, ensuring a positive IT experience.
- Support inventory management and tracking of IT assets to maintain organizational readiness and compliance.
- Consistently adhere to HIPAA regulations and organizational policies in all IT operations.
- Competitive compensation package commensurate with experience and industry standards.
- Comprehensive benefits including health, dental, and vision coverage.
- Opportunities for professional development and ongoing IT training.
- Supportive, inclusive, and mission-driven work environment.
- 1-2 years of experience providing IT support, with a focus on Microsoft 365 and related technologies.
- Associate degree in computer science, information technology, or a related field; or equivalent professional experience.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent communication and customer service abilities.
- Ability to maintain confidentiality and comply with HIPAA and other relevant regulations.
- MS365 certifications are a plus and may enhance candidacy.
- Proactive and detail-oriented IT professional with a passion for helping others.
- Comfortable working in a healthcare or regulated environment where data security and compliance are paramount.
- Excels in both independent and collaborative settings, demonstrating adaptability and initiative.
- Strong organizational skills with the ability to juggle multiple projects and priorities.
- Committed to upholding the mission, vision, and values of the organization.
- This is a full-time opportunity offering a chance to make a direct impact on patient care by supporting the technology needs of healthcare providers and staff.
- Work in a collaborative, supportive environment that values diversity and inclusion.
- Applicants must be legally authorized to work in the United States and able to comply with all company policies and protocols.
- Equal Employment Opportunity (EEO) Statement: Our organization is committed to ensuring equal employment opportunities for all applicants and employees. We embrace diversity and do not discriminate based on race, color, religion, gender, national origin, age, disability, or any other protected status.
If you are ready to take the next step in your IT career and support a mission-driven organization, we invite you to click the job application button and apply for the IT Support Specialist (ITSS) position today!