IT Support Specialist (IT Technician, Help Desk, A+)
Location: Valencia, CA
Job Type: Temp To Full-Time
Company: Coast Personnel
Salary: Market Rate
Category: Light Industrial
Job Description Apply Now
Job ID: 6328
We are seeking a dedicated IT Support Specialist (also known as IT Technician or Help Desk Specialist) to join our dynamic team. This full-time opportunity is ideal for individuals passionate about delivering top-tier technical support and ensuring seamless technology operations within a professional environment. The IT Support Specialist will play a pivotal role in setting up, configuring, and deploying computers, printers, and peripheral devices to maintain the smooth functioning of all workplace technology.
As an IT Support Specialist, you will be responsible for providing first-line helpdesk support to staff members, addressing a variety of hardware, software, and connectivity concerns. Your expertise will be crucial in resolving common technical issues and escalating more complex matters to our external Managed Service Provider (MSP) or Managed Security Service Provider (MSSP) teams. You will also serve as the on-site liaison, facilitating remote diagnosis and issue resolution, ensuring prompt and accurate responses to all technical challenges.
Key responsibilities include managing IT asset inventory, tracking equipment, and maintaining proper documentation to support internal processes. You will coordinate closely with the MSP team regarding scheduled maintenance, system patching, and hardware replacement cycles, supporting the ongoing reliability and security of our IT infrastructure. Additionally, you will assist with the onboarding and offboarding processes, ensuring that new and departing employees have the necessary access, equipment, and support throughout their transitions.
The IT Support Specialist position requires hands-on involvement in supporting cabling, hardware relocations, and physical infrastructure projects as directed by management. You will also be expected to undertake additional operational or administrative tasks as assigned, making this a varied and engaging role with opportunities for ongoing growth and development.
Candidates should bring at least three years of experience in an IT support or helpdesk role, demonstrating proficiency with Windows 10/11 and the Microsoft 365 suite, including Outlook, Teams, and SharePoint. Familiarity with fundamental networking concepts such as IP addressing, Wi-Fi setup, and printer management is essential. Experience with computer imaging and deployment tools will be highly valued, as will strong communication skills and a professional, reliable attitude.
The ideal IT Support Specialist will be capable of working independently on-site with minimal supervision and will approach each challenge with a solution-oriented mindset. While not required, a CompTIA A+ certification will be considered a significant asset and is encouraged for applicants aiming to distinguish themselves in this competitive field.
Our organization is committed to fostering an inclusive, respectful, and supportive workplace. We encourage applicants from all backgrounds to apply and contribute their unique perspectives to our team. If you are eager to advance your career as an IT Support Specialist and make a meaningful impact in a collaborative environment, we invite you to apply by clicking the job application button.
IT Support Specialist (IT Technician, Help Desk, A+) - Summary- Deliver comprehensive technical support for end-users and maintain smooth IT operations.
- Serve as the first point of contact for troubleshooting hardware, software, and network issues.
- Coordinate with external MSP/MSSP teams for advanced problem resolution and system maintenance.
- Set up, configure, and deploy computers, printers, and peripheral devices.
- Provide first-line helpdesk support for staff, addressing hardware, software, and connectivity issues.
- Escalate complex issues to external MSP/MSSP teams and assist with remote troubleshooting.
- Manage IT asset inventory, track equipment, and maintain accurate documentation.
- Coordinate scheduled maintenance, patching, and hardware replacements with the MSP team.
- Assist in onboarding and offboarding procedures for new and leaving employees.
- Support cabling, hardware moves, and physical infrastructure tasks as directed.
- Perform additional operational or administrative duties as assigned by management.
- Competitive salary commensurate with experience and industry standards.
- Comprehensive benefits package (details provided during interview process).
- Opportunities for professional development and certification reimbursement.
- Work with a supportive team and access to the latest technology resources.
- Minimum of three years' experience in an IT support or helpdesk environment.
- Proficient with Windows 10/11 and Microsoft 365 suite (Outlook, Teams, SharePoint).
- Familiar with basic networking concepts (IP addressing, Wi-Fi, printers).
- Experience with computer imaging and deployment tools.
- Strong communication skills and a professional demeanor.
- Ability to work independently on-site with minimal supervision.
- CompTIA A+ certification is an asset but not required.
- Detail-oriented problem solver with a proactive approach.
- Demonstrates reliability, professionalism, and a commitment to customer service.
- Adaptable and able to manage multiple tasks in a fast-paced environment.
- Eager to learn and stay updated on evolving technology trends.
- Strong collaborator able to work effectively with internal teams and external partners.
- Position offers a positive work environment with opportunities for growth.
- Supportive leadership and mentorship available for ongoing career advancement.
- Encouragement for professional certification and skill enhancement.
- Applicants from diverse backgrounds are welcome and encouraged to apply.
Take the next step in your IT career by applying today—click the job application button to get started!