IT Support Specialist III (Help Desk, MSP, Level 3)
Location: Tucson, AZ
Job Type: Full time
Company: K2 Staffing
Salary: $
Category: IT - Help Desk Support
Job Description Apply Now
IT Support Specialist III (Help Desk, MSP, Level 3) – Full-time, Tucson, AZ
Join a leading IT solutions provider as an IT Support Specialist III (Help Desk, MSP, Level 3) in Tucson, AZ. This role is ideal for experienced IT professionals with a passion for delivering high-quality technical support in a dynamic managed service provider (MSP) environment. As an IT Support Specialist III, you will play a crucial part in ensuring the seamless operation of computer systems and networks, empowering end users to achieve their business objectives efficiently. This opportunity provides a platform for career growth, ongoing training, and exposure to cutting-edge technology solutions.
The IT Support Specialist III is responsible for responding to escalated technical support requests, resolving complex IT issues, and maintaining network and server infrastructure for diverse client environments. The successful candidate will be comfortable working both independently and as part of a team, using a variety of remote tools and diagnostic utilities to ensure optimal system performance. You will be the go-to technical expert for challenging issues, contributing to the overall satisfaction and productivity of end users.
In this full-time position based in Tucson, AZ, you will have the unique opportunity to develop your skills in a vibrant technology community, known for its collaborative atmosphere and focus on innovation. Our client values professionalism, reliability, and a commitment to continuous learning, making it an ideal workplace for IT professionals seeking both challenge and advancement.
IT Support Specialist III (Help Desk, MSP, Level 3) - Summary- Serve as a senior point of contact for technical support tickets and escalated service requests.
- Ensure end-user satisfaction through effective troubleshooting and timely issue resolution.
- Provide advanced support for system administration, network maintenance, and cloud solutions deployment.
- Contribute to a collaborative and supportive IT team environment, fostering knowledge sharing and professional growth.
- Deliver courteous, timely, and effective support for incoming service desk requests via telephone, web portal, and other approved channels.
- Manage system provisioning and setup for new hires, ensuring readiness for business operations.
- Prioritize incidents and service requests to meet established service level agreements (SLAs).
- Utilize remote monitoring and diagnostic tools to resolve technical issues and perform proactive maintenance.
- Administer servers through Active Directory, File & Print services, DNS, and DHCP.
- Install, configure, and maintain antivirus software, keeping virus definitions current.
- Oversee network firewall and switch administration, including upgrades and troubleshooting.
- Optimize and maintain both network software and hardware components.
- Build and deploy file servers and implement cloud computing solutions for clients.
- Configure and deploy VOIP solutions in line with client requirements.
- Administer Microsoft Exchange Server and support telephone systems.
- Monitor alert systems and take appropriate action based on company guidelines.
- Analyze event logs and system messages to identify and repair issues.
- Handle escalated service requests that require expert-level intervention.
- Competitive compensation aligned with experience and qualifications.
- Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- Opportunities for career advancement and professional development.
- Positive and collaborative work environment.
- Ongoing technical training and support for certifications.
- Minimum 4 years of hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers, workstations, Exchange Server, and Active Directory.
- At least 2-3 years in a client-facing environment such as sales engineering or technical consulting.
- Proven experience in an MSP (Managed Service Provider) environment is required.
- Familiarity with Kaseya RMM and Autotask PSA is a plus.
- Excellent verbal and written communication skills, with the ability to interact at a business level.
- Strong organizational and time-management abilities.
- Experience in writing proposals and implementing technical solutions for business needs.
- Demonstrated reliability, professionalism, and ability to work as part of a team.
- Proficiency in technology and business productivity systems.
- Customer-focused approach with high-level problem-solving capabilities and multitasking skills.
- Sales training and experience with RMM tools are advantageous.
- Additional experience in MSP environments is highly valued.
- Holds industry certifications such as CompTIA Net+, CompTIA Security+, MCSA, MCSE, MCITP, or Cisco CCNA/CCIE.
- Demonstrates initiative, self-motivation, and a commitment to continuous learning.
- Energetic, results-oriented, and comfortable working in a fast-paced MSP setting.
- Excels in both independent and collaborative work scenarios.
- Possesses advanced knowledge of IT systems, networks, and cloud technologies.
- Challenging and engaging work supporting diverse business clients.
- Opportunity to join a reputable IT Solutions Company in the Tucson, AZ area.
- Growth potential through mentorship, advanced projects, and ongoing education.
- Supportive management team focused on employee development and well-being.
If you are a seasoned support professional eager to take the next step in your IT career, apply now for the IT Support Specialist III (Help Desk, MSP, Level 3) – Full-time, Tucson, AZ position by clicking the job application button. Join a team where your skills are valued, your growth is encouraged, and your contributions have a direct impact on client success.