IT Support Specialist III
Location: Atlanta, GA
Job Type: Contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
The IT Support Specialist III is a critical role focused on delivering advanced technical support and managing complex IT systems. As part of a well-established organization dedicated to providing reliable IT solutions, the IT Support Specialist III ensures the seamless operation of infrastructure and daily business functions. This full-time opportunity offers professionals the chance to leverage their technical expertise to influence both user experiences and broader IT initiatives. Individuals in this position will work within a dynamic team environment, providing essential support for end-users and implementing best practices in information technology. Working in Atlanta, GA, provides the added benefit of being part of a vibrant technology hub, fostering professional growth and collaboration.
IT Support Specialist III - SummaryAs an IT Support Specialist III, you will utilize your deep technical knowledge and leadership abilities to support, troubleshoot, and optimize enterprise-level IT systems. You will act as a primary resource for resolving complex technical issues, providing guidance and training to other support staff, and ensuring that the organization’s IT infrastructure remains robust and responsive. Your expertise will be critical in designing and supporting software modifications, developing training materials, and assisting users both remotely and onsite. The successful candidate will exhibit a strong commitment to continuous improvement, user satisfaction, and operational excellence.
Duties & Responsibilities- Deliver expert management information system user support via phone, email, and onsite visits, ensuring timely and effective resolution of issues.
- Diagnose and troubleshoot complex end-user problems, collaborating with users and IT teams to analyze software and hardware issues.
- Design, implement, and support software modifications tailored to meet evolving user and business needs.
- Develop and facilitate comprehensive training programs for both software and hardware users, empowering the workforce with necessary technical skills.
- Serve as a lead or mentor for IT support staff, providing guidance and training to ensure high-quality service delivery.
- Maintain accurate documentation of issues, solutions, and best practices for ongoing knowledge sharing within the IT department.
- Support application deployment, configuration, debugging, and troubleshooting, with a focus on third-party and Java-based web applications.
- Utilize scripting, SQL query writing, and Oracle database management skills to enhance application performance and user experience.
- Collaborate with cross-functional teams to identify process improvements and contribute to the overall success of IT projects.
- Competitive compensation package aligned with industry standards for IT Support Specialist III roles.
- Comprehensive benefits including medical, dental, vision, and life insurance coverage.
- Employee Stock Ownership Program.
- Access to a dedicated Engagement Manager committed to professional development and success.
- Opportunity to work with an industry-leading organization recognized for excellence in staffing and employee satisfaction.
- High school diploma or GED required.
- Minimum of 2 years of education or professional experience in information security, data privacy, system or network support, or application development.
- At least 5 years of experience supporting third-party applications, including hands-on experience with application deployment, debugging, and troubleshooting.
- Strong background with Java-based web applications and application configuration.
- Demonstrated proficiency in scripting, writing SQL queries, and working with Oracle databases.
- Excellent communication, problem-solving, and interpersonal skills.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Commitment to providing exceptional customer service and technical support.
- Demonstrates expert-level troubleshooting abilities and a proactive approach to problem-solving for IT issues.
- Possesses strong technical expertise in managing software, hardware, and network systems.
- Has prior experience leading or mentoring IT support teams.
- Exhibits a customer-focused mindset and a dedication to continuous learning.
- Thrives in collaborative environments and adapts well to evolving technologies and business needs.
- The IT Support Specialist III role is situated within a company recognized for over 25 years of industry expertise and a proven track record of employee satisfaction.
- Employees benefit from working in a supportive environment with opportunities for professional growth and advancement.
- The company has been honored with the ClearlyRated's Best of Staffing® Client and Talent Award for 12 consecutive years.
- Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
- IDR is subject to governmental recordkeeping and reporting requirements for civil rights laws and regulations. Submission of voluntary self-identification information regarding race, ethnicity, gender, and veteran status will be kept confidential and used only as permitted by law.
Ready to take the next step in your IT support career? Click the job application button to apply for the IT Support Specialist III position and join a company dedicated to your success and professional development.