IT Support Specialist II (MSP)
Location: Huntsville, AL
Job Type: Full time
Company: K2 Staffing
Salary: $
Category: IT - Help Desk Support
Job Description Apply Now
IT Support Specialist II (MSP) - Full-time in Huntsville, AL
Are you passionate about delivering exceptional IT support in a fast-paced managed services environment? This full-time IT Support Specialist II (MSP) position offers a unique opportunity to elevate your career by working with a leading Managed IT Solutions Company in Huntsville, AL. As an integral member of the technical support team, you will utilize your MSP expertise to address a variety of end-user and infrastructure issues, ensuring clients receive top-tier technical assistance and customer service. This role is designed for IT professionals who have a proven track record supporting business desktop and server technologies, including Windows 10 workstations, Windows 2016 and 2019 servers, advanced networking, and a variety of vendor-specific hardware and software solutions.
As an IT Support Specialist II (MSP), you will serve as a key resource for escalated technical issues, bringing your experience and knowledge to resolve complex problems efficiently. Your responsibilities will span hands-on troubleshooting, new user onboarding, network and server support, alert monitoring, and equipment installation. You will also collaborate with team members and clients to ensure seamless technology operations and contribute to improving IT processes and service delivery. Working in Huntsville, AL, you will enjoy being part of a vibrant tech community while contributing to the growth and success of both clients and your organization. If you are ready to take the next step in your IT career and thrive in a collaborative, growth-oriented environment, apply for the IT Support Specialist II (MSP) position today by clicking the job application button!
IT Support Specialist II (MSP) - Summary- Full-time position supporting a leading Managed IT Solutions Company in Huntsville, AL.
- Focus on delivering high-quality technical support to clients in a managed services provider environment.
- Opportunity for career advancement and skill development in a dynamic, fast-paced setting.
- Provide end-user assistance for a variety of technical issues, ensuring prompt and effective resolution.
- Serve as the primary point of contact for Windows Desktop-related support matters.
- Assist with Windows Server 2016 and 2019 administration and troubleshooting.
- Monitor alert systems, analyze event logs, and perform repairs in accordance with established guidelines.
- Receive and address escalated service requests requiring advanced technical expertise.
- Coordinate and execute new user onboarding processes.
- Install, configure, and support network services and equipment, including LAN/WAN infrastructure.
- Provide support for network hardware installation and maintenance.
- Assist with physical security and facility systems such as door card access, wander guard, lighting, and HVAC controls.
- Competitive salary package based on experience and qualifications.
- Comprehensive benefits options to support health, wellness, and work-life balance.
- Opportunities for ongoing professional development and advancement within the company.
- Prior experience working for a Managed Services Provider (MSP) is required.
- Minimum of three (3) years in roles such as IT help desk, desktop support, IT support analyst, or IT service management.
- Proven background in network and firewall administration, specifically with SonicWall and Meraki devices.
- Remote Monitoring and Management (RMM) experience using tools such as NinjaOne, ConnectWise, Kaseya, or DattoRMM.
- Professional Services Automation (PSA) ticketing experience with Autotask or ConnectWise is highly desirable.
- Basic to intermediate troubleshooting knowledge across network, server, and workstation environments.
- Strong customer service orientation with a courteous, tactful, and professional approach.
- Excellent written and verbal communication skills, including experience presenting to groups.
- Demonstrated reliability and a strong work ethic.
- Willingness to learn, adapt, and grow within the organization.
- Driven, collaborative team player with a commitment to customer satisfaction.
- Experienced in supporting both desktop and server technologies in a managed services environment.
- Comfortable with troubleshooting and resolving a wide range of technical issues.
- Values ongoing learning and seeks new challenges to expand technical expertise.
- Excels in fast-paced, client-focused settings and demonstrates excellent time management skills.
- Enjoy working in Huntsville, AL, a region known for its thriving tech industry and vibrant business community.
- This is a full-time opportunity with a respected Managed IT Solutions Company, offering stability and room for growth.
- Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Ready to advance your career as an IT Support Specialist II (MSP)? Click the job application button to submit your application and join a team dedicated to excellence in IT service delivery.