IT Support Specialist II (MSP)
Location: Round Rock, TX
Job Type: Full time
Company: K2 Staffing
Salary: $
Category: IT - Help Desk Support
Job Description Apply Now
IT Support Specialist II (MSP) – Full-time in Round Rock, TX
Are you seeking a dynamic opportunity to advance your career in the IT managed services industry? As an IT Support Specialist II (MSP), you’ll play a key role in supporting business technology environments, collaborating with clients, and ensuring their IT infrastructure runs smoothly. This full-time position in Round Rock, TX, offers the chance to work with a leading IT solutions provider recognized for its commitment to client success, professional development, and technical innovation.
As an IT Support Specialist II (MSP), you will serve as a critical point of contact for both technical troubleshooting and client communications. Your expertise in managed services provider (MSP) environments, along with strong technical and interpersonal skills, will be essential as you work closely with clients and cross-functional teams to deliver high-quality IT solutions. You will be responsible for supporting Windows Servers, managing Active Directory, participating in network design and deployment, and implementing cloud and VOIP solutions. In this role, you’ll collaborate with sales and engineering teams, assist in technical assessments, and provide ongoing account management to ensure client satisfaction.
This position is ideal for IT professionals with hands-on experience in configuring, troubleshooting, and maintaining enterprise-level networks and systems. If you possess a passion for technology, commitment to customer service, and a desire to grow within the managed services sector, this is a great opportunity to take your career to the next level.
Join a team that values continuous learning, career advancement, and a supportive work culture. Working in Round Rock, TX, you’ll benefit from a thriving technology community and opportunities for professional growth. Apply today to become an integral part of a company that’s shaping the future of IT managed services!
IT Support Specialist II (MSP) - Summary- Full-time opportunity supporting clients in Round Rock, TX with comprehensive IT solutions
- Work in a collaborative, client-focused environment with a leading MSP
- Deliver technical support, network management, and systems administration
- Engage in a variety of projects, from network deployment to cloud implementation
- Collaborate with sales teams to provide pre- and post-sales technical support, including attending discovery meetings, conducting site visits, and assisting with proposals and presentations
- Deploy and manage Windows Servers and Active Directory environments
- Design and implement Local Area Networks (LANs) for business clients
- Implement and monitor network security protocols
- Optimize and maintain both network hardware and software to ensure peak performance
- Build and deploy file servers and cloud computing solutions tailored to client needs
- Configure and deploy VOIP (Voice over Internet Protocol) solutions
- Troubleshoot network infrastructure issues and resolve escalated service requests
- Manage Microsoft Exchange Server environments
- Support telephone solutions and new user onboarding processes
- Monitor alert systems and respond according to established guidelines
- Utilize event logs to diagnose and repair system issues efficiently
- Document technical solutions and communicate effectively with internal and external stakeholders
- Competitive compensation package aligned with experience and industry standards
- Comprehensive benefits, including health insurance, paid time off, and retirement plans
- Opportunities for professional development and ongoing technical training
- Supportive and collaborative work environment
- Career advancement pathways within the organization
- Minimum of 4 years of hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers, workstations, Exchange Server, and Active Directory
- At least 3 years of experience in a client-facing technical support or sales engineering role
- Excellent verbal and written communication skills for effective client interaction
- Strong organizational and time-management abilities
- Demonstrated experience writing technical proposals and implementing solutions to meet business needs
- Ability to work independently and as part of a team, showing professionalism and reliability
- Experience with RMM (Remote Monitoring and Management) tools such as Kaseya, Connectwise, or Ninja is a plus
- Experience with PSA (Professional Services Automation) or ticketing systems, e.g., Autotask or Connectwise, is advantageous
- Strong problem-solving skills, attention to detail, and commitment to delivering excellent customer service
- Experience in MSP environments highly preferred
- Holds certifications such as CompTIA Network+ or Security+, Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Solutions Expert (MCSE), MCITP, CCNA, or CCIE
- Adaptable, energetic, and motivated with a results-oriented mindset
- Keen interest in continuous learning and professional development
- Able to multi-task and prioritize effectively in a fast-paced environment
- Possesses a strong understanding of business productivity systems and enterprise IT solutions
- Challenging work assignments that foster technical and personal growth
- Access to ongoing training and knowledge-sharing opportunities
- Supportive leadership and a collaborative team environment
- Work in Round Rock, TX, a community known for its vibrant tech industry
If you are a qualified IT professional with a passion for client service and technology, don’t miss this opportunity! Click the apply button to submit your application for the IT Support Specialist II (MSP) full-time position in Round Rock, TX. We look forward to learning how you can make a difference on our team!