IT Support Specialist II (MSP)
Location: Boise, ID
Job Type: Full time
Company: K2 Staffing
Salary: $
Category: IT - Help Desk Support
Job Description Apply Now
IT Support Specialist II (MSP) Job OverviewWe are seeking an experienced IT Support Specialist II (MSP) for a full-time role with a leading managed IT solutions company based in Boise, ID. As an IT Support Specialist II, you will play a critical role in delivering advanced technical support within a Managed Services Provider (MSP) environment. This position is ideal for professionals who thrive in dynamic settings and have demonstrated expertise with business desktop and server technologies, as well as a deep understanding of both software and hardware troubleshooting.
Responsibilities- Provide comprehensive end-user assistance, addressing technical questions and resolving issues efficiently.
- Serve as the primary point of contact for Windows Desktop related issues, ensuring timely diagnosis and resolution.
- Assist with the management and maintenance of Windows Servers, including Windows 2016 and 2019 environments.
- Monitor alert systems, analyze event logs, and take appropriate action in accordance with established guidelines to maintain network and system integrity.
- Respond to escalated service requests that require advanced troubleshooting and a higher level of technical expertise.
- Facilitate new user onboarding, ensuring a smooth setup of accounts, hardware, and software configurations.
- Support network services and equipment installation, including both LAN and WAN infrastructure.
- Install, configure, and maintain network hardware, ensuring optimal performance and security.
- Provide support for integrated technology systems such as door card access, wander guard, lighting, and HVAC controls.
- Previous experience working for a Managed Services Provider (MSP) is required for this IT Support Specialist II (MSP) position.
- Minimum of three (3) years’ experience in similar roles such as IT help desk, IT desktop support, IT support analyst, or IT service desk.
- Demonstrated history of network and firewall administration, with specific experience using Sonicwall and Meraki technologies.
- Experience with Remote Monitoring and Management (RMM) tools such as NinjaOne, ConnectWise, Kaseya, or DattoRMM.
- Proficiency with Professional Services Automation (PSA) ticketing systems, including Autotask or ConnectWise.
- Solid foundational knowledge in troubleshooting networks, servers, and workstation issues.
- Exceptional customer service skills with a professional, courteous, and tactful demeanor.
- Strong written and verbal communication skills, including the ability to present technical information to groups.
- Reliable work ethic and a commitment to consistent, high-quality performance.
- Willingness to learn, adapt, and grow within a fast-paced MSP environment.
Boise, ID is recognized for its vibrant tech community and supportive business environment, making it an excellent location to advance your IT career as an IT Support Specialist II (MSP) with a leading managed IT solutions provider.
Employment TypeThis is a full-time position offering the opportunity to develop your expertise and grow professionally within a respected MSP organization.