IT Support Specialist II (MSP)
Location: Boise, ID
Job Type: Full time
Company: K2 Staffing
Salary: $
Category: IT - Help Desk Support
Job Description Apply Now
IT Support Specialist II (MSP) - Full-Time in Boise, ID
Are you ready to advance your career with a leading managed IT services provider? We are seeking a skilled IT Support Specialist II (MSP) to join our growing team on a full-time basis in Boise, ID. If you have proven experience supporting clients within a Managed Services Provider (MSP) environment and are passionate about delivering exceptional IT solutions, we want to hear from you. Working in the dynamic Boise, ID area, you will have the opportunity to collaborate with a team of technology professionals dedicated to delivering top-tier service and innovative solutions to diverse clients.
As an IT Support Specialist II (MSP), you will serve as a critical point of contact for escalated technical issues, ensuring the smooth operation of end-user systems, networks, and business-critical hardware and software. Your day-to-day responsibilities will include providing end-user assistance, resolving complex workstation and server issues, managing network equipment installations, and supporting infrastructure such as access control, lighting, and HVAC systems. You will work closely with both end-users and technical team members to deliver timely, professional IT support while leveraging your experience with leading RMM and PSA platforms.
In this role, your expertise with Windows 10 workstations, Windows Server 2016/2019, advanced networking, and vendor-specific hardware/software will be essential. You will monitor alert systems, use event logs for troubleshooting, and provide onboarding support for new users. Your background in firewall administration (Sonicwall, Meraki), RMM tools (NinjaOne, ConnectWise, Kaseya, DattoRMM), and PSA ticketing (Autotask, ConnectWise) will enable you to provide comprehensive support for our diverse client base.
We value professionalism, a strong work ethic, and a customer-focused approach. If you enjoy solving problems, thrive in a fast-paced environment, and are eager to expand your technical skills, this full-time IT Support Specialist II (MSP) role in Boise, ID is the perfect next step in your career. Join us and be part of a team that prioritizes growth, innovation, and service excellence. Apply today by clicking the job application button!
IT Support Specialist II (MSP) - Summary- Full-time opportunity to provide second-level IT support within a Managed Services Provider (MSP) environment
- Based in Boise, ID, serving a diverse business client base
- Focus on end-user support, server administration, and network management
- Opportunity to work with advanced IT infrastructure and cloud technologies
- Deliver timely end-user assistance for escalated technical issues
- Serve as the primary contact for Windows desktop-related incidents and problems
- Assist with the administration and troubleshooting of Windows Server 2016/2019
- Monitor alert systems and take action according to established guidelines
- Utilize event logs and system monitoring tools to diagnose and resolve issues
- Handle escalated service requests requiring advanced technical knowledge
- Facilitate new user onboarding and ensure proper setup of accounts and devices
- Install and support network services, equipment, and hardware infrastructure
- Provide LAN/WAN installation and maintenance support for client environments
- Support network hardware, access control, lighting, and HVAC systems as needed
- Competitive compensation based on experience and qualifications
- Comprehensive benefits package available for full-time employees
- Opportunities for career advancement and ongoing professional development
- Previous experience working with a Managed Services Provider (MSP) is required
- Minimum of three years in similar roles such as IT help desk, IT desktop support, or IT service desk
- Demonstrated history of network and firewall administration (Sonicwall, Meraki)
- Experience with RMM platforms (NinjaOne, ConnectWise, Kaseya, DattoRMM)
- Proficiency with PSA ticketing systems (Autotask, ConnectWise)
- Solid troubleshooting skills for networks, servers, and workstations
- Strong customer service orientation and professional communication skills
- Reliable work ethic and commitment to quality service
- Willingness to learn and grow as part of a collaborative team
- Adaptable IT professional with a background in MSP environments
- Excellent communicator who can explain technical concepts clearly
- Proactive problem-solver who thrives under pressure
- Team player who enjoys working with both technical and non-technical users
- Driven to stay current with evolving IT technologies and best practices
- This full-time position is based in Boise, ID, offering the chance to work in a tech-forward region with a vibrant business community
- Join an organization with a strong reputation for innovation and client satisfaction
- Equal Opportunity Employer (EEO): All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status
If you are ready to join a respected MSP and make a meaningful impact, apply now by clicking the job application button to take the next step in your IT career!