IT Support Specialist II
Location: Springdale, AR
Job Type: Full time
Company: K2 Staffing
Salary: $
Category: IT - Help Desk Support
Job Description Apply Now
IT Support Specialist II (Full-time) – Springdale, AR Position OverviewThe IT Support Specialist II plays a vital role in ensuring the smooth operation and reliability of computer systems and network solutions for business users. This position is responsible for responding efficiently to technical support requests, acting as the primary contact for escalated IT service desk issues, and maintaining high standards of end-user satisfaction. As an IT Support Specialist II in Springdale, AR, you will be part of a collaborative technology team, providing critical troubleshooting and support for a variety of networked environments, with a focus on delivering quality service in a managed service provider (MSP) setting. Full-time employment offers the opportunity to contribute to an innovative IT Solutions Company serving the Fayetteville, Springdale, Rogers, and Bentonville areas.
Key Responsibilities- Provide prompt and courteous support for incoming IT service requests via telephone, web portal, and email, ensuring timely and effective resolutions for end-user issues.
- Conduct system setup and provisioning for new hires, including hardware and software installation and configuration.
- Prioritize and manage incidents and service requests in alignment with defined service level agreements (SLAs) and company processes.
- Utilize remote diagnostic tools and utilities to assist in resolving technical support requests efficiently.
- Administer and maintain server environments, including Active Directory, File & Print services, DNS, and DHCP.
- Install, update, and monitor antivirus software to ensure systems are protected from security threats.
- Oversee network firewall and switch administration, performing routine maintenance and troubleshooting as needed.
- Optimize and maintain both network software and hardware to ensure system performance and reliability.
- Build, deploy, and manage file servers and cloud computing solutions to support business operations.
- Configure and implement VOIP (Voice over Internet Protocol) solutions for organizational communication needs.
- Administer Microsoft Exchange Server and support telephone system solutions.
- Monitor alert systems, responding appropriately to issues according to established guidelines and protocols.
- Interpret and act on event log messages to diagnose and resolve hardware or software issues.
- Handle escalated service desk requests requiring advanced troubleshooting or technical expertise.
- Proven experience in a managed service provider (MSP) environment is required.
- At least three years of hands-on experience with configuring, troubleshooting, and repairing network equipment, Windows servers and workstations, Exchange server, and Active Directory.
- Two to three years of experience in a client-facing role, such as sales engineering or technical consulting.
- Experience with remote monitoring and management (RMM) tools, such as ConnectWise, Kaseya, or Ninja, is highly valued.
- Familiarity with professional services automation (PSA) tools, such as Autotask or Halo, is a plus.
- Working knowledge of Microtik routers is preferred.
- Excellent verbal and written communication skills, with an ability to interact with clients at a business level to understand and resolve their technology needs.
- Strong organizational and time-management skills, with a track record of managing multiple projects or requests simultaneously.
- Experience writing technical proposals and implementing IT solutions to meet business requirements.
- Results-oriented, self-motivated, professional, reliable, and able to work effectively as part of a team.
- Deep understanding of technology and business productivity systems.
- Exceptional problem-solving abilities, with excellent customer service skills and multitasking capabilities.
- Sales training experience is considered a plus.
- CompTIA Network+ and/or CompTIA Security+ certifications.
- MCSA (Microsoft Certified Solutions Associate), MCSE (Microsoft Certified Solutions Expert), or MCITP (Microsoft Certified IT Professional).
- CCNA (Cisco Certified Network Associate) or CCIE (Cisco Certified Internetwork Expert) certifications are highly valued.
Springdale, AR, is part of a dynamic and growing technology hub in Northwest Arkansas, offering excellent opportunities for professional development in the IT sector.
The IT Support Specialist II full-time position in Springdale, AR, offers challenging and rewarding work with ongoing training and career advancement opportunities within a supportive and collaborative environment. If you are passionate about IT support and enjoy working in a fast-paced, client-focused environment, this role could be an excellent fit for you.