IT Support Specialist II
Location: Springdale, AR
Job Type: Full time
Company: K2 Staffing
Salary: $
Category: IT - Help Desk Support
Job Description Apply Now
IT Support Specialist II positions are integral to ensuring seamless technology operations within organizations. As an IT Support Specialist II, you will play a key role in responding to technical support requests, maintaining essential systems, and optimizing the IT infrastructure to support business objectives. This full-time opportunity is based in Springdale, AR, where you will work for a leading IT Solutions Company that values technical expertise, client satisfaction, and continuous professional development.
As an IT Support Specialist II, you will handle escalated service desk tickets, troubleshoot complex networking and server issues, and act as the initial reference point for all IT support-related requests. You will be responsible for ensuring user satisfaction by providing courteous and timely resolutions for technical problems. Your technical acumen will be utilized in system provisioning, server administration, network maintenance, and supporting cloud and telephony solutions. This role offers exposure to a variety of technologies and the chance to contribute significantly to organizational success.
Springdale, AR, and its surrounding communities provide a dynamic and growing environment for IT professionals, combining a robust business climate with opportunities for personal and professional advancement. Working in this area means joining a community that values innovation, collaboration, and technical excellence. The IT Support Specialist II role is designed for individuals who thrive in fast-paced environments and are eager to develop their skills in a supportive and challenging setting.
Take the next step in your IT career by applying for this IT Support Specialist II full-time position in Springdale, AR. Click the application button to join a team that invests in your growth and success.
IT Support Specialist II - Summary- Provide advanced technical support for end users, resolving incidents and service requests efficiently.
- Serve as the main escalation point for complex IT issues in a managed services environment (MSP).
- Ensure system functionality and uptime by monitoring, maintaining, and optimizing servers, networks, and associated hardware.
- Deliver exceptional customer service and maintain high levels of user satisfaction.
- Contribute to a collaborative team dedicated to technical excellence and ongoing improvement.
- Respond to IT service desk requests via telephone, web portal, and email, ensuring timely and effective resolutions.
- Provision and set up systems for new users, including computers, accounts, and network access.
- Prioritize incidents and service requests in compliance with established SLAs.
- Utilize remote tools and diagnostic utilities to resolve technical issues efficiently.
- Administer servers through Active Directory, File & Print services, DNS, and DHCP.
- Install and update antivirus software to maintain cybersecurity standards.
- Manage network firewalls and switches, ensuring optimal network performance and security.
- Optimize and maintain network hardware and software infrastructure.
- Build and deploy file servers and assist in implementing cloud computing solutions.
- Configure and support VOIP and telephone solutions for end users.
- Oversee Microsoft Exchange Server management and maintenance.
- Monitor alert systems, taking appropriate action per company guidelines.
- Analyze event logs to diagnose and repair system issues.
- Manage escalated service requests that require advanced technical expertise.
- Competitive salary commensurate with experience and qualifications.
- Comprehensive benefits package available to full-time employees.
- Opportunities for ongoing training and professional development.
- Challenging work environment with career advancement potential.
- Minimum of three years hands-on experience in configuring, troubleshooting, and repairing networking equipment, Windows servers, workstations, Exchange server, and Active Directory.
- Previous experience working in a Managed Service Provider (MSP) environment is required.
- Two to three years of client-facing experience in a technical support or sales engineering capacity.
- Familiarity with RMM (Remote Monitoring and Management) tools such as Connectwise, Kaseya, or Ninja preferred.
- Working knowledge of PSA (Professional Services Automation) tools like Autotask or Halo considered a plus.
- Experience with Microtik routers is strongly desired.
- Excellent verbal and written communication skills, able to interface effectively with business clients.
- Strong organizational and time-management abilities.
- Experience in proposal writing and implementing technical solutions to meet business needs.
- Self-motivated, results-oriented, and able to work both independently and as part of a team.
- Proficient in problem-solving, multi-tasking, and customer service delivery.
- Sales training experience is an added advantage.
- Solid understanding of business productivity systems and technology infrastructure.
- Holds certifications such as CompTIA Net+, CompTIA Security+, MCSA, MCSE, MCITP, or CCNA/CCIE (Cisco), though these are not required.
- Possesses a strong technical background, with a proactive attitude towards learning new technologies.
- Demonstrates exceptional customer service skills and the ability to handle high-pressure situations.
- Is a collaborative team player, eager to contribute ideas and solutions.
- Desires continuous professional growth and embraces feedback and learning opportunities.
- The company offers a supportive and pleasant work environment.
- There is a focus on ongoing training to ensure team members keep pace with technological advancements.
- Career opportunities abound for those who demonstrate initiative and commitment.
- The organization is committed to equal employment opportunities and maintains a diverse, inclusive workplace.
If you are ready to advance your career as an IT Support Specialist II in Springdale, AR, and meet the qualifications outlined above, take action now by clicking the job application button. Join a team that values technical excellence, innovation, and your professional development.