IT Support Specialist II
Location: Denver, CO
Job Type: Full time
Company: K2 Staffing
Salary: $
Category: IT - Help Desk Support
Job Description Apply Now
IT Support Specialist II positions are vital in supporting the seamless operation of modern businesses, especially those relying heavily on technology for daily processes. As part of a leading Managed IT Solutions Company, the IT Support Specialist II role in Denver, CO, offers a dynamic and challenging environment for technology professionals eager to solve complex problems and ensure top-tier user support. This full-time opportunity allows individuals to leverage their expertise in Windows environments, advanced networking, and various hardware and software systems to deliver exceptional IT support across multiple business functions. Working in Denver, CO, means joining a vibrant tech community and enjoying opportunities for professional growth in a city known for its thriving business landscape.
IT Support Specialist II - SummaryThe IT Support Specialist II serves as a key contact for both end-users and technical teams, ensuring that all desktop, server, and network-related issues are resolved efficiently. This position requires a strong understanding of Windows 10 workstations, Windows Server 2016 and 2019, advanced networking concepts, and vendor-specific hardware and software. The IT Support Specialist II is responsible for providing exceptional technical support, troubleshooting, and maintenance to ensure all systems operate smoothly. In this full-time role, professionals interact directly with users, resolve escalated service requests, and contribute to the overall stability and security of the organization’s IT infrastructure.
Duties & Responsibilities- Deliver comprehensive end-user support for hardware, software, and networking issues.
- Act as the primary point of contact for resolving Windows desktop-related challenges, including troubleshooting and system optimization.
- Assist with administration and maintenance of Windows Server 2016 and 2019 environments.
- Monitor alert systems and proactively take action according to established guidelines to address potential issues before they escalate.
- Interpret and utilize event logs to diagnose and repair technical problems efficiently.
- Respond to and resolve escalated service requests that require advanced troubleshooting and problem-solving skills.
- Facilitate new user on-boarding, including system setup, access permissions, and orientation to IT services.
- Install and configure network services and equipment, ensuring optimal connectivity and performance throughout the organization.
- Provide LAN/WAN installation and maintenance support, ensuring network reliability and security.
- Support and install network-related hardware, including routers, switches, and access points.
- Assist with the support and installation of access control systems, security badges, lighting controls, HVAC interfaces, and wander guard solutions.
- Competitive salary commensurate with experience.
- Comprehensive benefits package including health insurance, retirement plans, and paid time off.
- Opportunities for ongoing professional development and IT certification support.
- Employee-focused culture in a growing technology company.
- Minimum of three (3) years’ experience in IT support roles, such as help desk, desktop support, IT support analyst, or service desk technician.
- Practical experience with network and firewall administration, demonstrating a solid understanding of networking principles.
- Proficiency in troubleshooting network, server, and workstation issues.
- Strong customer service skills, with a professional and courteous demeanor at all times.
- Exceptional written and verbal communication skills, including experience presenting technical information to groups of varying technical backgrounds.
- Reliable work ethic and a commitment to consistently delivering high-quality results.
- Willingness to learn new technologies and grow within the organization.
- Technically proficient, particularly with Windows operating systems and server environments.
- Demonstrates strong analytical and problem-solving abilities when handling escalated technical issues.
- Communicates clearly and effectively with both technical and non-technical users.
- Works well independently and as part of a collaborative IT team.
- Proactive in identifying potential IT system risks and implementing solutions promptly.
- This IT Support Specialist II role offers a unique opportunity to engage with cutting-edge technology and support a diverse user base in a fast-paced, client-focused environment.
- Being based in Denver, CO, provides access to a vibrant technology sector and a supportive professional community.
- Full-time employment ensures stability and the potential for long-term career advancement.
- Applicants are encouraged to apply by clicking the job application button and taking the next step in their IT career.
If you are ready to elevate your IT career and make a meaningful impact as an IT Support Specialist II, apply today by clicking the job application button and join a leading team driving innovation and excellence in managed IT solutions.