IT Support Specialist II
Location: Denver, CO
Job Type: Full time
Company: K2 Staffing
Salary: $
Category: IT - Help Desk Support
Job Description Apply Now
IT Support Specialist II Position OverviewWe are seeking a dedicated IT Support Specialist II to join a dynamic Managed IT Solutions Company in Denver, CO. This is a full-time opportunity for an individual with proven experience in business desktop and server technologies, including Windows 10 workstations, Windows Server 2016 and 2019, advanced networking, and vendor-specific hardware and software environments. The IT Support Specialist II plays a vital role in providing advanced technical assistance, resolving escalated helpdesk issues, and supporting a wide range of IT infrastructure needs. Professionals with background in IT support, help desk, or service desk roles will find this position rewarding and growth-oriented.
Responsibilities- Deliver end-user assistance and technical support for hardware, software, and network concerns, ensuring a positive customer experience in Denver, CO and beyond as part of a full-time team.
- Act as the primary contact for Windows Desktop issues, providing troubleshooting and resolution for various user environments.
- Assist with the administration and maintenance of Windows Server 2016 and 2019 systems, including routine updates and troubleshooting server-related incidents.
- Monitor alert systems, interpreting event logs to identify issues and implement repairs in accordance with established guidelines.
- Manage escalated service requests, delivering prompt and effective resolutions to complex problems that require advanced knowledge and expertise.
- Coordinate and execute new user on-boarding processes, ensuring seamless access to necessary systems and resources.
- Install, configure, and support network services and equipment, including LAN/WAN environments, to maintain optimal network performance.
- Provide installation and support for network hardware, ensuring secure and reliable connectivity across the organization.
- Support additional IT systems such as door card access, wander guard, lighting, and HVAC control technologies, contributing to an integrated technology environment.
- Minimum of three (3) years of experience in IT help desk, desktop support, IT support analyst, IT service management, or related roles such as Helpdesk Representative or IT Service Desk.
- Demonstrated experience in network and firewall administration, with a solid foundation in troubleshooting and maintaining secure network environments.
- Basic to intermediate knowledge of troubleshooting network, server, and workstation issues, with the ability to apply best practices in diagnosing and resolving technical problems.
- Exceptional customer service skills characterized by a courteous, tactful, and professional demeanor when working with users and colleagues.
- Strong written and verbal communication abilities, including experience presenting information effectively to individuals and groups.
- Demonstrated reliability and a strong work ethic, ensuring consistent and dependable performance in a full-time IT support role.
- Eagerness to learn and grow within the IT industry, displaying adaptability and a proactive approach to professional development.
Denver, CO offers a thriving technology sector and a vibrant professional community, making it an excellent location for IT professionals seeking growth and collaboration in a supportive environment.
The IT Support Specialist II role is a pivotal position within the organization, offering the chance to work with cutting-edge technology, contribute to organizational success, and advance your IT career in a full-time capacity. If you are passionate about providing exceptional support and have a strong background in IT systems and networks, this opportunity in Denver, CO could be the ideal next step in your career.