IT Support Specialist (Help Desk Technician II)
Location: Dallas, TX
Job Type: Full time
Company: K2 Staffing
Salary: $
Category: IT - Help Desk Support
Job Description Apply Now
The opportunity for an IT Support Specialist (Help Desk Technician II) is now available with a dynamic Managed IT Services provider in Dallas, TX. This essential full-time role is designed for technically adept professionals with a solid background in providing advanced support to business IT environments, including Windows operating systems, server management, networking, and hardware/software troubleshooting. Working for a trusted Managed Service Provider (MSP), the IT Support Specialist (Help Desk Technician II) will be responsible for addressing escalated technical issues, supporting both end-users and infrastructure, and ensuring prompt, high-quality service delivery.
As a member of this team, you will utilize your experience with Windows 10/11 desktop environments, Windows Server 2016/2019, and network troubleshooting while working with enterprise-grade firewall solutions such as SonicWall and Meraki. This role is ideal for candidates seeking to advance their careers in IT support within a fast-paced, collaborative environment in Dallas, TX, as a full-time employee.
The IT Support Specialist (Help Desk Technician II) will handle a broad range of technical responsibilities, from resolving escalated help desk tickets to onboarding new users and maintaining network hardware. The company values individuals who are proactive, self-driven, and committed to ongoing learning in the ever-evolving field of information technology. If you are seeking a challenging and rewarding IT support role in Dallas, TX, this could be the perfect fit for your skills and career goals.
IT Support Specialist (Help Desk Technician II) - Summary- Full-time position with a Managed IT Services provider in Dallas, TX
- Focused on delivering advanced IT support for business environments
- Ideal for professionals experienced in Windows systems, networking, and IT troubleshooting
- Opportunity to work with enterprise-grade networking and security solutions
- Collaborative, growth-oriented work environment
- Technical Support & Troubleshooting:
- Provide advanced support for Windows 10/11 desktop platforms and related software
- Troubleshoot and maintain Windows Server 2016 and 2019 systems
- Diagnose and resolve networking and connectivity issues across LAN/WAN environments
- Analyze system and event logs to identify root causes and implement resolutions
- Respond to and resolve escalated support tickets requiring higher-level technical expertise
- Systems Monitoring & Incident Response:
- Monitor RMM (Remote Monitoring and Management) and alerting systems to proactively address issues
- Follow documented procedures to remediate alerts and address system concerns
- User & Infrastructure Support:
- Manage new user setup, onboarding, and account provisioning processes
- Install and configure network equipment and related IT infrastructure
- Support and maintain LAN/WAN environments, including troubleshooting and preventative maintenance
- Deploy and support network hardware as required
- Facility & Peripheral Systems Support:
- Provide support for integrated facility systems such as access control, security devices, lighting, and HVAC connectivity
- Competitive salary commensurate with experience
- Comprehensive benefits package available for full-time employees
- Opportunities for professional development and career advancement
- Supportive team environment that encourages ongoing learning
- Minimum of three (3) years of experience in roles such as IT Help Desk, Desktop Support Technician, IT Support Analyst, or Service Desk Technician
- Hands-on experience with firewall and network administration, especially SonicWall and/or Meraki platforms
- Strong troubleshooting skills with desktops, servers, and network infrastructure
- Outstanding customer service orientation and professional communication skills
- Ability to explain technical concepts clearly to users of varying skill levels
- Dependable, self-motivated, and demonstrates a strong sense of accountability
- Demonstrated eagerness for continual learning and technical growth
- Experienced IT professional with a background in business environments
- Capable of troubleshooting complex issues and handling escalations efficiently
- Excellent interpersonal skills and ability to work collaboratively within a team
- Organized, detail-oriented, and proactive in identifying and resolving problems
- Adaptable to evolving technologies and open to learning new systems and platforms
- The role offers the chance to work in Dallas, TX, a thriving hub for technology and innovation, providing ample opportunities for networking and professional growth.
- This full-time IT Support Specialist (Help Desk Technician II) opportunity is ideal for those seeking to expand their expertise within a supportive and fast-paced MSP environment.
- Applicants are encouraged to click the job application button to take the next step in their IT career.
- The employer is committed to providing equal employment opportunities to all applicants and employees, regardless of race, color, religion, sex, national origin, age, disability, or genetics.