IT Support Specialist (Help Desk)
Location: Philadelphia, PA
Job Type: Remote
Company: Viewline Ventures
Salary: $30.00 - $38.50/h
Category: Operations
Job Description Apply Now
IT Support Specialist (Help Desk) is a critical position within our rapidly growing startup dedicated to building robust systems and streamlined operations in specialized alternative markets. We are seeking a dedicated professional to join our agile, collaborative team and provide essential technical support to both internal staff and external clients. This full-time, contract-to-hire opportunity offers the chance to make a direct impact on organizational efficiency and end-user satisfaction, with occasional travel required for on-site support in the Greater Philadelphia Area and New Jersey.
As an IT Support Specialist (Help Desk), you will serve as the primary point of contact for all IT-related inquiries, ensuring that devices, tools, and accounts are set up and maintained to the highest standard. You will be responsible for troubleshooting technical issues, managing user access, and documenting solutions to enhance the reliability of our technology environment. Your expertise will be instrumental in onboarding and offboarding users, as well as maintaining organized records and contributing to the continuous improvement of IT processes and documentation.
The ideal candidate for the IT Support Specialist (Help Desk) role is highly organized, methodical, and adept at problem-solving in fast-paced, evolving environments. You will thrive in situations that require adaptability and resourcefulness, and you excel in structured, process-driven tasks. Your ability to clearly communicate technical instructions and calmly guide users through troubleshooting steps will be crucial in ensuring a seamless technology experience for the team and clients.
In this IT Support Specialist (Help Desk) position, you will handle device setups, such as phones and laptops, provide user account provisioning, and resolve fundamental connectivity or credential-related issues. You will also coordinate onboarding and offboarding workflows, ensuring that access transitions are smooth and secure. Maintaining comprehensive documentation and organized records of issues and solutions will help drive continuous improvement in our IT operations. Your contributions to IT playbooks and process optimization will directly support the reliability and scalability of our growing company.
We value candidates with prior experience in IT support, helpdesk, or troubleshooting roles, as well as those who are proficient with device setup, user account management, and cloud-based systems such as Google Workspace and Windows. Strong organizational skills, excellent communication abilities, and a commitment to delivering high-quality support are essential to success in this role. Familiarity with supporting startup teams, working in both client-facing and internal IT environments, and experience with documentation and process-building are considered strong assets.
This IT Support Specialist (Help Desk) position offers competitive hourly pay, structured workflows, and opportunities for long-term growth within a collaborative and precision-focused environment. By joining our team, you will have the opportunity to make a meaningful impact on the reliability, scalability, and success of our organization. If you are ready to take ownership of IT support initiatives and help drive continuous improvement, we encourage you to apply for this exciting role by clicking the job application button today.
IT Support Specialist (Help Desk) - Summary- Serve as the primary IT support contact for internal staff and clients
- Troubleshoot device, account, and connectivity issues
- Document solutions and propose process improvements
- Support onboarding and offboarding workflows
- Contribute to IT playbooks and workflow optimization
- Set up, configure, and maintain phones, laptops, and user accounts
- Troubleshoot basic technical issues and walk users through solutions
- Coordinate onboarding and offboarding to ensure secure access transitions
- Maintain organized records of recurring issues, solutions, and system changes
- Contribute to internal IT documentation and propose process improvements
- Assist with occasional on-site setups or verifications as required
- Competitive hourly pay
- Opportunity for long-term growth
- Structured workflows and clear documentation standards
- Direct impact on company reliability and scalability
- Collaborative and supportive work environment
- Experience in IT support, helpdesk, or troubleshooting roles
- Strong organizational and problem-solving skills
- Proficiency with device setup, user account management, and cloud-based systems (Google Workspace, Windows, etc.)
- Excellent communication and documentation abilities
- Ability to occasionally travel for on-site support
- Tech-savvy and reliable, with a focus on making systems run smoothly
- Clear and calm communicator, able to guide users through troubleshooting
- Organized, methodical, and thorough in documentation and follow-through
- Adaptable, resourceful, and comfortable in fast-paced environments
- Experience with both client-facing and internal IT support is a plus
- Familiarity with process-building and IT documentation is advantageous
- Contract-to-hire opportunity in a dynamic startup environment
- Occasional local travel for on-site support in the Greater Philadelphia Area and New Jersey
- Join a mission-driven company with a focus on innovation and reliability
- Apply now by clicking the job application button to join our growing team and make a difference