IT Support Specialist
Location: White, GA
Job Type: Temp to Hire
Company: TRC Talent Solutions
Salary: $23.75 - $24.00 Per Hour
Category: Manufacturing
Job Description Apply Now
If you are passionate about technology and delivering outstanding technical assistance, consider applying for the IT Support Specialist position. This full-time opportunity offers the chance to join a dynamic, forward-thinking team dedicated to excellence in IT support and customer satisfaction. As an IT Support Specialist, you will play a vital role in ensuring seamless technical operations and client satisfaction through your expertise in troubleshooting and problem resolution. The role is perfect for individuals who thrive in fast-paced environments, possess a strong technical background, and value collaboration and personal growth.
As an IT Support Specialist, you will leverage your technical skills and knowledge to respond to end-user inquiries, resolve hardware and software issues, and provide both remote and in-person support. Your responsibilities will include responding to technical support requests via multiple channels, including phone, email, and in-person interactions, ensuring clients receive timely and effective solutions. The IT Support Specialist role is crucial for maintaining high standards of customer service and technical excellence within the organization.
Working as an IT Support Specialist provides a unique opportunity to make a tangible impact by supporting business operations and enhancing the experience of users who rely on technology daily. You will collaborate with other technical teams, escalate complex issues when necessary, and contribute to continuous improvement efforts. Your ability to communicate effectively and document technical processes will be essential in maintaining high levels of client satisfaction and operational efficiency.
Applicants should possess strong problem-solving abilities, excellent communication skills, and the capacity to manage multiple tasks efficiently. Familiarity with help desk ticketing systems, common hardware and software applications, and remote support tools is highly desirable. Industry-recognized certifications such as CompTIA A+ and FixIt, along with an Associate’s degree in Computer Science, Computer Technology, or a related field, will help you excel in this role. If you are ready to advance your IT career and deliver impactful support, we encourage you to apply for the IT Support Specialist position by clicking the application button.
IT Support Specialist - Summary- Deliver technical support for hardware and software issues via phone, email, and in-person interactions
- Work collaboratively with technical teams to resolve escalated issues
- Document support requests and resolutions in help desk ticketing systems
- Contribute to ongoing process improvements and customer satisfaction initiatives
- Respond promptly to technical inquiries, providing accurate and effective solutions
- Troubleshoot and resolve a wide range of hardware and software issues for end-users
- Escalate complex or unresolved issues to appropriate technical teams
- Maintain clear documentation of support requests, troubleshooting steps, and resolutions
- Provide status updates to clients regarding progress and resolution of their issues
- Utilize help desk and ticketing software to manage and track support activities
- Collaborate closely with cross-functional teams to enhance products, services, and processes
- Analyze support request trends and provide feedback for process improvements
- Ensure a high level of customer satisfaction through proactive follow-up and communication
- Participate in training and professional development activities as needed
- Competitive salary, commensurate with experience and qualifications
- Opportunities for advancement and career growth
- Access to ongoing training and development programs
- Supportive and inclusive company culture
- Associate’s degree in Computer Science, Computer Technology, or related field
- 1–5 years of relevant professional experience in IT support or help desk roles preferred
- CompTIA A+ Certification or equivalent (preferred)
- FixIt Certification (preferred)
- Strong technical knowledge of common hardware and software applications
- Familiarity with remote support tools and help desk ticketing systems
- Excellent communication and interpersonal skills
- Ability to work independently and collaboratively within a team environment
- Demonstrated problem-solving and troubleshooting skills
- Ability to manage and prioritize multiple tasks in a fast-paced environment
- Technically proficient and customer-focused professional with a passion for IT support
- Experienced in diagnosing and resolving hardware and software issues
- Strong communicator who can explain technical concepts to non-technical users
- Quick learner who adapts to new technologies and processes
- Collaborative team player with a proactive approach to problem resolution
- Detail-oriented and organized, ensuring accuracy in documentation and follow-up
- Employment type: Full-time, Temp-to-hire opportunities may be available
- TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
- TRC Talent Solutions is committed to connecting professionals with roles that match their skills and career goals, fostering an environment where employees can thrive and grow.
- Applicants are encouraged to apply today by clicking the job application button to take the next step in their IT career journey.