IT Support Specialist
Location: Brentwood, TN
Job Type: Contract To Hire
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
The IT Support Specialist plays a vital role in delivering comprehensive technical support services to small and medium-sized business (SMB) clients of a leading managed services provider. This full-time position offers a unique opportunity to engage in both remote and occasional onsite troubleshooting, supporting a diverse range of technology environments. As an IT Support Specialist, you will be responsible for ensuring system reliability, resolving technical challenges, and maintaining strong client relationships while working within a dynamic and flexible environment.
The IT Support Specialist position is integral to maintaining the operational efficiency of client IT infrastructures. This includes providing hands-on support for hardware, software, and networking issues, as well as collaborating with internal technical teams to address more complex challenges. The organization you’ll join has a strong reputation for its commitment to service quality and client satisfaction, making this an excellent opportunity for professionals passionate about technology and problem-solving.
Individuals in the IT Support Specialist role will have the opportunity to work with a variety of technology stacks and environments, primarily focused on Windows-based systems, Active Directory, Office 365, and endpoint device management. As part of a managed services team, you will help ensure that service level agreements (SLAs) are consistently met, while upholding the highest standards of professionalism and communication.
Joining this organization means being part of a company with decades of experience in the technology services sector. The IT Support Specialist position is designed to foster career growth, skill development, and professional achievement, supported by a comprehensive benefits package and a collaborative corporate culture. If you are seeking a challenging yet rewarding role where your technical abilities and client service mindset can make a difference, consider applying for this IT Support Specialist opportunity today.
IT Support Specialist - Summary- Provide technical support for SMB clients as part of a managed services provider team.
- Engage in both remote and occasional onsite troubleshooting for hardware, software, and networking challenges.
- Maintain and manage Windows servers, Active Directory, Office 365, endpoint devices, and firewalls (Fortinet experience a plus).
- Collaborate with corporate technical teams to resolve escalated issues.
- Ensure effective communication and strong client relationships.
- Serve as the primary technical resource for assigned SMB clients, troubleshooting and resolving system issues efficiently.
- Provide timely remote assistance and, when required, perform onsite support to address client needs.
- Administer and maintain Windows-based servers and desktops, ensuring optimal performance and security.
- Manage user accounts and permissions through Active Directory and Office 365 platforms.
- Oversee the configuration and maintenance of firewalls, with a preference for Fortinet technology experience.
- Work closely with internal teams to escalate and resolve complex incidents that go beyond standard troubleshooting.
- Maintain detailed documentation of technical issues, resolutions, and client communications.
- Deliver excellent client service by ensuring all interactions are timely, professional, and solutions-oriented.
- Monitor and adhere to established service level agreements (SLAs) to maintain high standards of client satisfaction.
- Competitive compensation package available for qualified candidates.
- Comprehensive benefits including medical, dental, vision, and life insurance coverage.
- Employee Stock Ownership Program for eligible employees.
- Opportunities for professional growth and advancement within a renowned managed services provider.
- Supportive work environment guided by experienced engagement managers.
- Proven experience supporting Windows servers, desktops, and networking environments.
- Proficiency in Active Directory, Office 365, and basic firewall management (Fortinet preferred).
- Strong troubleshooting skills for diagnosing network issues and performing hardware repairs.
- Excellent verbal and written communication skills, with the ability to present professionally in client-facing situations.
- Ability to travel locally for onsite client support as needed.
- Previous experience in a managed services provider (MSP) environment is a plus.
- Technically adept with hands-on experience across multiple IT disciplines.
- Detail-oriented problem solver with a proactive approach to client support.
- Effective communicator who is comfortable interacting with both technical teams and end users.
- Motivated to deliver high-quality service and exceed client expectations.
- Flexible and adaptable to evolving technology landscapes and client requirements.
- The IT Support Specialist position offers the chance to work with a leader in managed IT services, known for innovation and client-centric solutions.
- Company culture emphasizes teamwork, continuous learning, and employee empowerment.
- Recognition as a Best of Staffing® Client and Talent Award winner for over a decade reflects a strong commitment to stakeholder satisfaction.
- Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, in full compliance with all applicable laws and regulations.
If you are ready to take the next step in your IT career and make a meaningful impact as an IT Support Specialist, click the application button to apply today!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.