IT Support Specialist
Location: San Antonio, TX
Job Type: Contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
The IT Support Specialist position offers a dynamic opportunity for technology professionals passionate about providing comprehensive support in an enterprise environment. As part of a dedicated IT team, the IT Support Specialist ensures that employees, executives, contractors, and visitors receive timely, effective assistance for their daily technology needs. With a focus on reliable service delivery and end-user satisfaction, this role is pivotal to maintaining seamless operations and robust technology infrastructure across the organization.
Located in San Antonio, TX, this full-time role is ideal for individuals who thrive in fast-paced, collaborative settings and who take pride in delivering high-quality IT solutions. The IT Support Specialist is responsible for both proactive and reactive support, ranging from device troubleshooting to complex technical issue resolution. This position is integral to supporting business-critical operations, including executive-level needs and high-priority meeting environments.
Working as an IT Support Specialist, you will have the opportunity to collaborate with internal departments and external vendors, ensuring the smooth operation of laptops, mobile devices, peripherals, printers, and conference technology. The position also emphasizes the importance of maintaining clear, accurate records through approved ticketing systems and knowledge management platforms, supporting a culture of transparency and knowledge sharing.
With San Antonio, TX being a vibrant hub for technology professionals, this opportunity places you at the center of a thriving business community. The organization offers a comprehensive benefits package, ongoing training, and a supportive environment that values career growth and continuous improvement.
IT Support Specialist - Summary- Provide on-site and remote IT support for daily user and device needs in an enterprise setting.
- Assist staff, executives, contractors, and visitors with technology troubleshooting and solutions.
- Collaborate with IT teams to resolve issues efficiently and maintain business continuity.
- Ensure meeting rooms and executive offices are equipped and ready with the latest technology.
- Maintain detailed service records and contribute to organizational knowledge bases.
- Deliver front-line IT support for desktops, laptops, mobile devices, and peripherals.
- Manage and troubleshoot issues related to operating systems, network connectivity, and user access.
- Support audio/video equipment, collaboration tools, and conference room technologies.
- Document all service requests and resolutions using approved ticketing systems.
- Coordinate with systems, network, security, and vendor teams to resolve complex technical issues.
- Provide executive-level support, prioritizing time-sensitive requests and ensuring seamless technology experiences.
- Maintain and update user-facing knowledge articles to enhance self-service and user education.
- Assist with onboarding and offboarding of users, including device setup and access management.
- Competitive compensation package aligned with industry standards.
- Comprehensive benefits including medical, dental, and vision coverage.
- Employee Stock Ownership Program and life insurance options.
- Access to a dedicated Engagement Manager focused on your success.
- Recognition as a ClearlyRated's Best of Staffing® Client and Talent Award winner for 12 consecutive years.
- Opportunities for professional development and advancement within the organization.
- Minimum of 8 years of experience in IT support, desktop support, endpoint support, or field support within an enterprise or government environment.
- At least 5 years troubleshooting laptops, mobile devices, peripherals, printers, operating systems, and network connectivity issues.
- 3+ years supporting Microsoft 365, Teams, Outlook, SharePoint, OneDrive, mobile device management, and endpoint security platforms.
- Experience with ticketing systems, asset inventory, knowledge management, and customer communication best practices for at least 3 years.
- Demonstrated ability to support executive users, meeting rooms, audio/video collaboration equipment, and handle time-sensitive user requests.
- Proven track record of delivering high-quality, customer-focused IT support in a fast-paced environment.
- Strong troubleshooting and diagnostic skills across a wide range of technologies and platforms.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
- Detail-oriented, organized, and able to manage multiple tasks or priorities simultaneously.
- Collaborative team player who enjoys working with diverse stakeholders and departments.
- Self-motivated and committed to continuous learning and professional growth.
- Work is conducted in an enterprise office environment with direct interaction with staff, executives, and visitors.
- Emphasis on delivering reliable, responsive IT services and maintaining a positive end-user experience.
- Access to ongoing training and a clear path for career advancement within a respected organization.
- Located in San Antonio, TX, offering a unique opportunity within a vibrant technology sector.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
If you are ready to advance your career as an IT Support Specialist in a leading organization, click the application button now to submit your application and join our team!