IT Support Specialist
Location: Fort Worth, TX
Job Type: Contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
The IT Support Specialist plays a pivotal role in maintaining and enhancing the efficiency of technology systems and services within organizations. This position is ideal for individuals who have a passion for problem-solving, technology, and delivering exceptional support to end-users. As an IT Support Specialist, you will be responsible for providing technical assistance across various platforms, ensuring seamless operations, and supporting both hardware and software solutions. This role often entails on-site support, requiring travel between different organizational buildings to address technical issues directly and promptly.
Joining our team as an IT Support Specialist offers the opportunity to work within a dynamic and collaborative environment. You will interact with various departments and users, utilizing a ticketing system to document, track, and resolve technical issues efficiently. A key aspect of the position is managing Windows profiles, facilitating the transfer of information between computers, and ensuring data integrity throughout the process. The IT Support Specialist also plays a significant role in asset and inventory tracking, maintaining accurate records, and documenting processes to support organizational compliance and operational transparency.
In this role, you will be expected to demonstrate expertise in supporting telecom and mobile devices, managing device configurations, and troubleshooting connectivity issues. Prior experience with government organizations is highly valued, as it provides an understanding of the unique requirements and standards within public sector environments. The IT Support Specialist is integral to fostering a positive, team-oriented culture and contributing to the organization's continued growth and success.
Our organization is committed to providing a supportive workplace, offering a competitive compensation package and a comprehensive suite of benefits, including medical, dental, vision, and life insurance. Employees have access to professional development opportunities and are empowered to take ownership of their career growth. With a legacy of over 25 years in the industry, we pride ourselves on our dedication to employee satisfaction, continuous improvement, and industry leadership.
If you are eager to advance your career as an IT Support Specialist, enjoy working in a fast-paced, team-based atmosphere, and are committed to delivering outstanding technical support, we encourage you to apply for this role by clicking the job application button. Be part of an organization where your contributions make a tangible difference and your professional growth is a top priority.
IT Support Specialist - Summary- Key technical support role ensuring organizational IT efficiency and reliability
- Utilizes ticketing systems to manage and resolve support requests
- Handles Windows profile management and information transfer between computers
- Supports telecom, mobile devices, and device management functions
- Engages in asset and inventory tracking with process documentation
- Collaborates with multi-disciplinary teams in a dynamic work environment
- Provide hands-on technical support to end-users across multiple locations
- Troubleshoot and resolve hardware, software, and network issues promptly
- Manage and document support tickets using a ticketing system
- Facilitate Windows profile management and oversee information transfers
- Support and configure telecom equipment and mobile devices
- Monitor and maintain asset inventory and ensure accurate tracking
- Document processes, procedures, and solutions for future reference
- Collaborate with other IT staff and organizational departments to resolve complex issues
- Travel to various organizational buildings to provide on-site support as needed
- Competitive compensation package
- Comprehensive benefits including medical, dental, vision, and life insurance
- Employee Stock Ownership Program
- Opportunities for career advancement within an industry-leading organization
- Supportive, team-oriented culture
- Dedicated engagement manager for personalized support
- Recognition as a Best of Staffing® Client and Talent Award winner
- Minimum of 2 years of experience in an IT support role
- At least 2 years of experience supporting telecom, mobile devices, and device management
- Proficiency in working with ticketing systems for tracking and resolving issues
- Strong experience in asset/inventory tracking and process documentation
- Prior experience with government or public sector organizations highly preferred
- Excellent communication and interpersonal skills
- Ability to travel between organizational buildings as required
- Detail-oriented and organized with strong problem-solving abilities
- Adaptable and able to thrive in a fast-paced, team-based environment
- Passionate about technology and committed to continuous learning
- Proven ability to manage multiple tasks and priorities efficiently
- Customer-focused with a drive to deliver exceptional service
- Experience working in government or similar environments is a plus
- Working in this vibrant area offers access to a collaborative professional community
- Our organization has over 25 years of industry experience and a strong reputation for employee support
- We are dedicated to diversity, equity, and inclusion in all hiring practices
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
- If you are ready to take the next step in your IT career, apply today by clicking the job application button.