IT Support Specialist
Location: Columbia, TN
Job Type: Contract To Hire
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
Are you passionate about technology and committed to delivering exceptional customer service? Join our team as an IT Support Specialist and become an essential part of a high-performing IT service environment. In this full-time role, you will play a critical part in ensuring seamless business operations by providing high-quality technical support to end-users through various channels. Your expertise will help maintain productivity and resolve IT issues quickly, ensuring minimal disruption to our organization.
As an IT Support Specialist, you will be the first point of contact for end-users seeking technical assistance. You will utilize your technical expertise and strong communication skills to address and resolve a range of IT issues, from hardware troubleshooting to software support. You will also have the opportunity to contribute to process improvement initiatives and knowledge sharing within the IT department. This is an excellent opportunity to further your IT career with a reputable organization known for its commitment to employee growth and satisfaction.
Located in Columbia, Tennessee, our company is recognized for its collaborative work environment and supportive management. We provide all the resources you need to succeed, including comprehensive training, access to the latest technology, and a dedicated engagement manager. If you thrive in a fast-paced setting and enjoy helping others, we encourage you to apply for this IT Support Specialist position today by clicking the application button below.
IT Support Specialist - Summary- Serve as the primary contact for end-users seeking IT support through multiple channels such as phone, email, Teams, and service portal.
- Deliver prompt and effective technical solutions to minimize business disruptions.
- Maintain detailed documentation and contribute to ongoing process improvements.
- Work collaboratively with IT team members and other departments to resolve complex issues.
- Provide first-contact technical support to end-users, addressing issues related to hardware, software, and access management.
- Log, categorize, and prioritize incidents in the service management system, aiming for high First Contact Resolution (FCR) rates.
- Troubleshoot and support desktops, laptops, peripherals, and mobile devices.
- Support users with Windows 10/11, Microsoft 365 applications, and general IT access management tasks.
- Maintain accurate, up-to-date documentation of incidents, solutions, and recurring problems.
- Identify patterns in reported issues to help improve IT processes and reduce repeat incidents.
- Participate in regular knowledge sharing and contribute to the development of the IT knowledge base.
- Competitive compensation package designed to recognize your skills and contributions.
- Comprehensive benefits, including medical, dental, vision, and life insurance coverage.
- Access to an Employee Stock Ownership Program.
- Support from a dedicated Engagement Manager focused on your professional success.
- Opportunity to work with an industry-leading organization recognized for excellence in staffing and talent management.
- High school diploma or equivalent required.
- At least 1 year of experience in technical support or customer service preferred.
- Associate or bachelor's degree in Information Technology or a related field preferred.
- CompTIA A+ or Network+ certifications are preferred.
- ITIL Foundations certification is a plus.
- Strong problem-solving skills and ability to work effectively in a team-oriented environment.
- Excellent verbal and written communication skills.
- Ability to manage multiple tasks and prioritize effectively in a dynamic work environment.
- Customer-focused and committed to providing exceptional support experiences.
- Technically proficient with a solid understanding of Windows operating systems and Microsoft 365 applications.
- Adaptable, motivated, and eager to contribute to continuous improvement initiatives.
- Detail-oriented with a passion for knowledge sharing and process documentation.
- Thrives in a collaborative, fast-paced IT service environment.
- Our organization boasts over 25 years of industry experience and a proven track record of employee satisfaction.
- Consistently recognized as a Best of Staffing® Client and Talent Award winner.
- Located in a region known for its welcoming community and strong business presence, offering a supportive environment for professional growth.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
- We comply with governmental recordkeeping and reporting requirements to ensure equal opportunity and civil rights protections for all employees.
If you are ready to take your IT career to the next level and become a valued member of a leading organization, apply now for the IT Support Specialist position by clicking the application button. We look forward to welcoming you to our team!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.