IT Support Specialist
Location: Atlanta, GA
Job Type: Contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
Are you passionate about technology and looking for an opportunity to make a real impact in the public sector? We are seeking an experienced IT Support Specialist to join our dedicated team on a full-time, short-term contract. This role is based in Atlanta, Georgia, and focuses on providing end-user IT support during a dynamic and busy period supporting international events. The organization is a leader in emergency management and public safety services, and your expertise will help ensure that internal IT operations run smoothly and efficiently throughout the contract duration.
As an IT Support Specialist, you will be the primary onsite point of contact for all staff IT needs. You will play a vital role in troubleshooting and resolving hardware, software, and connectivity issues, offering both Level 1 and Level 2 support. Your day-to-day responsibilities will include supporting a Microsoft environment, engaging in Active Directory and domain administration tasks, and assisting with Exchange and SharePoint. You will also set up, configure, and troubleshoot VPNs to ensure secure and reliable remote access for staff members. Collaboration will be key, as you work closely with remote senior IT staff to escalate and resolve more complex technical issues.
This engaging contract opportunity runs from June 1 through July 20 and requires onsite availability from Monday through Thursday, with remote support on Fridays. The role offers a consistent full-time schedule and the chance to become part of an industry-leading organization recognized for its commitment to both its employees and clients. As part of this team, you can expect a competitive compensation package, full benefits including medical, vision, and dental coverage, and the opportunity to work within an organization that values your professional growth and provides support through a dedicated Engagement Manager.
The ideal IT Support Specialist candidate will have over three years of hands-on experience in desktop and end-user support roles, with proven expertise in Microsoft environments. Familiarity with Dell laptops, Windows operating systems, and VPN technologies will be essential for your success. Excellent customer service skills and the ability to communicate complex technical information to non-technical users are also crucial, as you will be interacting with staff across the organization. By joining our team, you will have the chance to make a positive impact, support critical public safety operations, and gain valuable experience in a fast-paced, collaborative environment.
Take the next step in your IT career by applying for the IT Support Specialist role today. Click the application button to submit your resume and join a team that is dedicated to making a difference in the public sector.
IT Support Specialist - Summary- Short-term, full-time contract position supporting end-users in a public sector organization.
- Focus on providing Level 1 and Level 2 IT support onsite and remote.
- Opportunity to work within an industry-leading emergency management and public safety company.
- Engage in a dynamic environment supporting international events.
- Serve as the primary onsite contact for hardware, software, and connectivity troubleshooting.
- Provide Level 1 and Level 2 end-user IT support, ensuring timely resolution of technical issues.
- Support and administer Microsoft environments: Active Directory, Exchange, and SharePoint.
- Assist with VPN setup, configuration, and troubleshooting for remote access needs.
- Collaborate with remote senior IT staff to escalate and resolve complex technical challenges.
- Maintain clear and professional communication with non-technical end users, ensuring positive customer experiences.
- Competitive compensation package.
- Full benefits including medical, dental, vision, and life insurance.
- Employee Stock Ownership Program.
- Access to a dedicated Engagement Manager for professional support.
- Opportunity to join an award-winning company recognized for client and talent satisfaction.
- Three or more years of proven experience in IT desktop or end-user support roles (Level 1 or Level 2).
- Hands-on support experience with Microsoft environments: Active Directory, Exchange, and SharePoint.
- Familiarity with Dell laptops and Windows operating system troubleshooting.
- Experience supporting VPN technologies and remote access solutions.
- Strong interpersonal and customer service skills, capable of engaging professionally with diverse end users.
- Technically adept with a passion for problem-solving and supporting mission-critical operations.
- Excellent communicator, able to translate technical issues for non-technical staff.
- Collaborative and team-oriented, with a proactive approach to resolving IT challenges.
- Adaptable and able to thrive in a fast-paced, dynamic environment.
- Committed to delivering high-quality service and contributing to organizational success.
- This position is a short-term contract from June 1 through July 20 and requires onsite work Monday through Thursday, with remote support on Fridays.
- Based in Atlanta, Georgia, offering the chance to work in a vibrant, internationally connected city.
- Join a company with over 25 years of industry experience and a proven track record in employee and client satisfaction.
- Click the apply button now to advance your IT career and be part of an impactful team.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.