IT Support Specialist
Location: Atlanta, GA
Job Type: Contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
The IT Support Specialist role is a critical position for those passionate about technology and customer service, particularly in environments requiring robust support for end user devices, software, and applications. As an IT Support Specialist, you will be integral to ensuring the smooth operation of all technology used by end users, providing first-class technical assistance, and maintaining high standards of IT service delivery. This full-time opportunity allows you to work within the legal sector, offering a unique chance to contribute your expertise in a dynamic, fast-paced environment with leading industry organizations.
As an IT Support Specialist, you will act as the first point of contact for IT queries, expertly managing ticket triage and promptly addressing a broad range of hardware, software, and end-user device issues. Your role will involve collaborating with IT teams and stakeholders to ensure secure, reliable, and efficient device management. You will also contribute to user education, documentation, and the implementation of best practices for technology use. With opportunities to work on ongoing contractual projects, this role supports both your professional development and the needs of a forward-thinking company.
Joining as an IT Support Specialist means leveraging your experience with ticketing systems, device management, and Microsoft Office 365, especially within a legal or corporate environment. You will work alongside a team of technology professionals committed to operational excellence and client satisfaction. The organization values ongoing learning and provides comprehensive benefits, fostering an environment where your skills and contributions are recognized and rewarded.
Located in Atlanta, Georgia, this position offers the added benefit of working in a vibrant, diverse city known for its thriving business community and strong technology sector. The IT Support Specialist role is tailored for individuals seeking stability, career advancement, and a supportive work culture in a reputable organization.
If you are ready to take the next step in your IT career and make a significant impact, apply now by clicking the job application button below. Discover how the IT Support Specialist position can propel your career while providing you with the tools and support needed to succeed.
IT Support Specialist - Summary- Serve as the primary contact for all IT support requests and issues.
- Provide technical assistance for end user devices, applications, and enterprise software.
- Support the legal sector by ensuring technology solutions are secure and reliable.
- Work in a fast-paced environment with opportunities for ongoing professional growth.
- Manage incoming IT service tickets, ensuring timely resolution and effective triage.
- Troubleshoot hardware and software issues for desktops, laptops, and mobile devices.
- Deploy, configure, and maintain standard operating system images for end user devices.
- Collaborate with IT teams to implement device management solutions and security measures.
- Document technical processes and provide user training on technology best practices.
- Assist with enterprise software deployment and ongoing application support.
- Maintain high levels of customer service and support professionalism.
- Competitive compensation package based on experience and qualifications.
- Comprehensive benefits including medical, dental, vision, and life insurance.
- Opportunities for professional development and advancement within the organization.
- Employee Stock Ownership Program.
- Engagement with a company recognized as a staffing industry leader.
- High school diploma required; relevant associate degree or certifications preferred.
- Minimum three years of experience in IT support, help desk, or similar roles.
- Experience with Microsoft Office 365, enterprise software, and ticketing systems.
- Strong troubleshooting skills for hardware and software issues.
- Prior experience in a legal or professional services environment is an advantage.
- Excellent communication and documentation skills.
- Detail-oriented and committed to delivering high-quality IT support.
- Proactive in identifying and resolving technical challenges.
- Collaborative team player with strong interpersonal skills.
- Adaptable to fast-paced and evolving technology environments.
- Motivated to learn and grow within a supportive organization.
- Full-time employment with opportunities for ongoing contract work.
- Work in a dynamic legal sector with exposure to industry-leading technology solutions.
- Position based in Atlanta, Georgia, providing access to a robust business and technology community.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
Take the next step in your technology career—apply today by clicking the job application button and join a team that values your expertise and dedication as an IT Support Specialist.