IT Support Specialist
Location: Fort Worth, TX
Job Type: Contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
The IT Support Specialist plays a crucial role in ensuring seamless operation and user satisfaction for all desktop and laptop computing needs. As organizations continue to rely heavily on technology, the demand for skilled professionals to provide technical support, troubleshoot issues, and maintain computer systems is ever-increasing. In this role, you will join a collaborative and dynamic team environment, offering hands-on assistance to users across multiple locations and supporting a wide range of hardware and software platforms. If you are passionate about technology and problem-solving, this is an excellent opportunity to advance your IT career.
Based in Fort Worth, Texas, the IT Support Specialist position is responsible for providing comprehensive technical support to end users, including desktop and laptop deployment, troubleshooting, and maintenance. You will travel between various city buildings, responding to service requests and resolving issues efficiently through a ticketing system. Your expertise in Windows profile management, Microsoft Office Suite, and desktop application support will be instrumental in ensuring users experience minimal downtime and optimal performance.
Working as an IT Support Specialist in Fort Worth offers the chance to be part of a team-oriented culture within a respected organization. With a commitment to fostering professional growth and delivering excellent service, this role provides both challenges and opportunities for those eager to make an impact in a technologically driven environment. You will have the chance to work alongside experienced professionals and leverage your skills to support critical business operations.
As an IT Support Specialist, you will help maintain the reliability and security of computer systems, assist users with technical problems, and contribute to a supportive workplace culture. The position is ideal for individuals who enjoy hands-on work, collaborating with others, and continuously learning about new technologies. By joining this team, you will play a vital part in supporting an organization that values innovation, teamwork, and the professional development of its employees.
IT Support Specialist - Summary- Provide technical support to end users for desktops, laptops, and mobile devices.
- Deploy new computer systems and assist with information transfers and Windows profile management.
- Work with a ticketing system to document, track, and resolve service requests efficiently.
- Travel between multiple sites to deliver onsite support as needed.
- Support the use and troubleshooting of Microsoft Office Suite and Windows Operating Systems.
- Install, configure, and maintain desktop and laptop computers according to organizational standards.
- Provide timely and effective troubleshooting and resolution for hardware and software issues.
- Assist with the deployment and support of Microsoft Office Suite and other desktop applications.
- Support Windows profile management and ensure information is securely transferred between systems.
- Document all work performed in a ticketing system, ensuring accountability and traceability of support activities.
- Perform hardware break-fix services for desktops, laptops, and mobile devices, including diagnosing and replacing parts as necessary.
- Collaborate with other IT team members to resolve complex technical issues and share knowledge for continuous improvement.
- Maintain up-to-date knowledge of current technologies, best practices, and organizational procedures.
- Provide excellent customer service, demonstrating professionalism and effective communication with users at all levels.
- Competitive compensation package aligned with industry standards.
- Comprehensive benefits including medical, vision, dental, and life insurance.
- Employee Stock Ownership Program, offering a unique opportunity for long-term financial growth.
- Access to a close-knit, team-oriented culture that values collaboration and mutual support.
- Opportunities for professional development and advancement within the organization.
- Minimum of 2 years of experience in desktop and laptop deployment and support.
- At least 2 years of experience supporting current Microsoft Office Suite and Windows Operating Systems.
- Demonstrated experience providing application support for desktop software solutions.
- Direct involvement in hardware troubleshooting and break-fix activities for desktops, laptops, and mobile devices for at least 2 years.
- Strong problem-solving abilities and attention to detail.
- Excellent verbal and written communication skills.
- Ability to travel between locations as required to provide onsite support.
- Proactive and resourceful, with a strong customer service orientation.
- Comfortable working independently and as part of a team.
- Adaptable to changing priorities and able to manage multiple tasks simultaneously.
- Willingness to learn and stay updated on emerging technologies.
- Demonstrates professionalism and a commitment to delivering quality results.
- The organization has over 25 years of proven industry experience and a track record of excellence in multiple markets.
- Dedicated engagement management ensures clear communication and support for employee success.
- The company has received the ClearlyRated Best of Staffing® Client and Talent Award for 10 consecutive years.
- Working in Fort Worth provides the benefit of joining a thriving community with a strong sense of teamwork and opportunity for career growth.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
If you are ready to advance your career as an IT Support Specialist, click the job application button to apply now and become part of an organization that values your expertise and professional growth.