IT Support Specialist
Location: Conyers, GA
Job Type: Contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
IT Support Specialist positions are vital in organizations that rely on robust technology infrastructure to maintain daily business operations. In this full-time IT Support Specialist role, you will provide advanced technical assistance across network troubleshooting, desktop hardware and software support, and Active Directory administration. This position offers the chance to work with a top-tier organization, leveraging your expertise in IT solutions to drive operational efficiency and ensure seamless technology performance.
As an IT Support Specialist, you will address complex technical issues, working closely with internal teams to resolve challenges related to computer systems, network connectivity, and enterprise software. The position requires a strong foundation in desktop hardware, operating systems, and application troubleshooting, as well as proficiency in managing network protocols and supporting collaborative technologies such as video conferencing systems. The IT Support Specialist plays a critical role in supporting the organization’s digital infrastructure and upholding high standards of service delivery.
Successful candidates must be adept at utilizing IT ticketing systems, such as ServiceNow, for efficient issue tracking and resolution. Your day-to-day responsibilities will include proactive maintenance, troubleshooting, and escalation of technical issues, ensuring that end-users experience minimal downtime and maximum productivity. If you are passionate about technology and thrive in a dynamic, solutions-driven environment, this IT Support Specialist opportunity offers career growth and a chance to work with industry-leading professionals.
Located in Metro Atlanta, this role provides exposure to a vibrant professional community and the opportunity to develop your skills in a thriving technology market. The area is known for its innovative business landscape and diverse IT career opportunities, making it an excellent setting for skilled IT professionals to advance their careers.
IT Support Specialist - Summary- Provide advanced technical support for desktop systems, network connectivity, and enterprise software.
- Troubleshoot and resolve hardware, software, and network issues to ensure operational stability.
- Manage and administer Active Directory, including local and group policy maintenance.
- Support and maintain video conferencing, audio/visual, and dash cam technologies.
- Utilize ServiceNow for ticket management and resolution tracking.
- Deliver advanced support for desktop hardware, operating systems, and application software.
- Diagnose and resolve network issues, including DNS, DHCP, and TCP/IP connectivity problems.
- Administer and support Microsoft Active Directory, including user and policy management.
- Maintain and troubleshoot video conferencing, A/V, and dash cam equipment and software.
- Effectively utilize ServiceNow for ticket tracking, escalation, and reporting.
- Collaborate with IT teams to ensure timely resolution of technical incidents and requests.
- Provide clear communication to end-users regarding issue status and resolution steps.
- Participate in ongoing training and skills development related to IT support best practices.
- Competitive compensation package reflecting experience and certifications.
- Comprehensive benefits including Medical, Vision, and Dental coverage.
- Employee Stock Ownership Program for long-term investment.
- Life insurance and additional wellness benefits.
- Access to career development resources and opportunities for advancement.
- Recognition by ClearlyRated as a Best of Staffing® Client and Talent Award winner for 13 consecutive years.
- Active professional IT certification(s) such as CompTIA A+, Network+, Cloud+, or equivalent.
- At least 2 years of experience in IT support or infrastructure management.
- Proficiency with ServiceNow or similar IT ticketing and reporting systems.
- Hands-on experience in installation, maintenance, and troubleshooting of desktop hardware, operating systems, and application software.
- Demonstrated ability to troubleshoot TCP/IP network issues, including DNS and DHCP.
- Strong analytical, problem-solving, and customer service skills.
- Ability to work collaboratively in a team environment.
- Detail-oriented professional with a passion for technology and problem-solving.
- Effective communicator who can explain technical concepts to non-technical users.
- Adaptable and able to thrive in a fast-paced, dynamic environment.
- Committed to continuous learning and professional development.
- Team player who contributes to a positive and productive work culture.
- This IT Support Specialist position offers exposure to a wide range of technologies and business processes, providing valuable industry experience.
- Opportunities exist for advancement within the organization, supporting long-term career growth.
- Full benefits package and employee programs are available to support your well-being and professional success.
- Located in Metro Atlanta, you will be part of a vibrant professional community.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
If you are ready to take the next step in your IT career, apply for the IT Support Specialist position today by clicking the job application button. Join a leading organization and make an impact with your technical expertise!