IT Support Specialist
Location: Atlanta, GA
Job Type: Contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
If you are passionate about technology and have a strong background in technical support, consider applying for the IT Support Specialist position. This opportunity allows you to make a tangible impact by supporting end users and legal professionals with their technology needs. As an IT Support Specialist, you will have the chance to work in a dynamic, collaborative environment, where your expertise in end-user device management and application support will be highly valued. The role is ideal for individuals who enjoy troubleshooting, problem-solving, and providing excellent customer service within the legal sector.
In this IT Support Specialist role, you will serve as the first point of contact for all incoming IT requests. Your responsibilities will include managing ticket triage, addressing hardware and software issues, and ensuring that all end user computing needs are met promptly and efficiently. You will be tasked with deploying, configuring, and maintaining standard desktop and laptop images, ensuring that all devices operate securely and reliably for end users. Collaboration is key, as you will work closely with IT teams and staff to deliver optimal device solutions and provide user training and documentation to promote responsible technology usage.
The IT Support Specialist position is designed for individuals with a minimum of three years of recent experience in IT desktop support or a related field, such as help desk or legal assistant roles. A high school diploma is required, and prior experience supporting users in a legal environment is preferred. Candidates should possess strong knowledge of Microsoft Office 365, have hands-on experience with enterprise software deployment, and demonstrate proficiency in using ticketing systems and managing end-user devices. Attention to detail, strong organizational skills, and the ability to communicate technical information clearly to non-technical users will contribute to your success in this role.
Working as an IT Support Specialist offers a competitive compensation package, including comprehensive benefits such as medical, dental, and vision coverage. You will join an organization with over 25 years of proven industry experience and be supported by a dedicated engagement manager who is committed to your professional growth and success. The company is recognized as a leader in the industry and has been awarded ClearlyRated's Best of Staffing® Client and Talent Award for 12 consecutive years, reflecting a commitment to excellence and employee satisfaction.
This position provides a unique opportunity to advance your career in a supportive, innovative environment. If you are looking to join a reputable organization that values your contributions and offers ongoing opportunities for professional development, take the next step and apply for the IT Support Specialist position. Experience the benefits of working in a top-tier IT support role and help drive the success of technology operations in the legal sector. Click the application button to begin your journey.
IT Support Specialist - Summary- Serve as the primary point of contact for IT support requests and ticket management.
- Provide technical assistance focused on applications and end-user device management within the legal sector.
- Work in a fast-paced, collaborative environment with opportunities for ongoing professional growth.
- Respond to and resolve incoming IT support requests, ensuring timely and effective solutions.
- Triage and manage IT tickets to maintain efficient support operations.
- Troubleshoot and resolve hardware and software issues for end users.
- Deploy, configure, and maintain standard desktop and laptop images.
- Collaborate with IT teams and end users to deliver secure, reliable device solutions.
- Support user training and create documentation to promote responsible technology use.
- Competitive compensation package.
- Comprehensive benefits including medical, dental, vision, and life insurance.
- Employee Stock Ownership Program.
- Dedicated engagement manager for professional support.
- Industry recognition for outstanding client and talent service.
- High school diploma or equivalent required.
- Minimum of three years of recent experience in IT desktop support, help desk, or similar roles.
- Experience supporting users in a legal environment is preferred but not required.
- Strong knowledge of Microsoft Office 365 and enterprise software deployment.
- Hands-on experience with ticketing systems and end-user device management.
- Excellent communication and problem-solving skills.
- Technically skilled and customer-focused individual.
- Organized and methodical in managing IT support tickets and requests.
- Experienced in troubleshooting both hardware and software issues.
- Collaborative team player with the ability to communicate effectively with technical and non-technical users.
- Adaptable to a fast-paced, evolving work environment.
- Join a reputable company recognized for excellence in staffing and employee satisfaction.
- Opportunities for professional development and career advancement are available.
- Support technology operations that enable the success of legal professionals.
- Enjoy working in a dynamic, supportive, and inclusive workplace environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.