IT Support Specialist
Location: Milledgeville, GA
Job Type: Contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
IT Support Specialist
Join a dynamic and established organization as an IT Support Specialist and take on a pivotal role in ensuring seamless technology operations for end users. As part of a forward-thinking team, you will be responsible for offering technical assistance, troubleshooting network and hardware issues, and maintaining the overall IT infrastructure. This full-time role offers the opportunity to work in a collaborative and supportive environment, with a commitment to employee growth and a strong focus on delivering exceptional IT services. Located in the thriving area of Milledgeville, GA, this position provides the chance to work in a community known for its welcoming atmosphere and growing technology sector. If you are passionate about IT support and thrive in a client-focused, service-oriented role, consider applying for this rewarding opportunity.
IT Support Specialist - Summary- Serve as the primary contact for technical support within the organization, providing timely and effective solutions to IT-related issues.
- Work closely with end users to address hardware, software, and peripheral equipment problems, both remotely and in person.
- Participate in testing and integrating new technologies, training staff on emerging tools and best practices.
- Support network troubleshooting and resolve connectivity issues to maintain optimal system performance.
- Contribute to the implementation and adherence to IT service management best practices, ensuring compliance with internal standards and industry regulations.
- Provide comprehensive technical support and troubleshooting assistance to end users through various communication channels.
- Test and implement emerging technologies, providing end user training as needed to maximize adoption and efficiency.
- Diagnose, resolve, and document software and hardware issues, ensuring minimal downtime for users.
- Perform hands-on network troubleshooting, addressing connectivity problems and optimizing network performance.
- Apply IT service management best practices to all support activities, ensuring consistent and high-quality service delivery.
- Collaborate with team members to resolve complex issues and escalate cases as necessary for advanced technical intervention.
- Maintain accurate records of support requests, resolutions, and follow-up actions in accordance with company protocols.
- Support the organization's incident management workflow, adhering to established Service Level Agreements (SLAs).
- Competitive compensation package designed to attract top talent in IT support.
- Comprehensive benefits including medical, dental, vision, and life insurance.
- Employee Stock Ownership Program, offering long-term investment in your career growth.
- Flexible and friendly work environment supporting work/life balance.
- Job stability in a secure organization recognized for excellence in staffing and talent management.
- Opportunities for career advancement and internal promotion.
- Minimum of 2 years of hands-on experience in a technical support role.
- Demonstrated ability to troubleshoot and resolve hardware, software, and peripheral issues effectively.
- Strong experience providing technical assistance remotely, in person, and via phone.
- Knowledge of telecom systems and experience supporting telecommunications infrastructure.
- Familiarity with Service Level Agreement (SLA) management and incident workflow processes.
- Excellent problem-solving skills and an ability to work independently or as part of a team.
- Resourceful, proactive, and customer-focused with a passion for technology.
- Exceptional communication skills and a clear, patient approach to end user training and support.
- Adaptable to changing technologies and eager to learn new tools and systems.
- Strong attention to detail and commitment to following established procedures.
- Over 25 years of proven industry experience supports the organization's commitment to employee development and innovation.
- Consistent recognition as a Best of Staffing® Client and Talent Award winner reflects a dedication to service excellence.
- The organization's mission includes fostering an inclusive, equitable workplace with a focus on diversity and opportunity for all.
- Located in Milledgeville, GA, this role offers a chance to contribute to a growing tech community while enjoying a supportive local environment.
Take the next step in your IT career by joining a respected team as an IT Support Specialist. Click the application button today to apply and become an essential part of a company that values your expertise, growth, and well-being.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.