IT Support Specialist
Location: Englewood, CO
Job Type: Contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
Are you an enthusiastic IT professional seeking to make a positive impact in a dynamic, customer-focused environment? We are looking for an IT Support Specialist to provide exceptional technical support services, ensuring both end-user satisfaction and smooth daily operations. This full-time role is an exciting opportunity to leverage your technical expertise and problem-solving abilities while working with a collaborative and motivated team. If you pride yourself on delivering outstanding customer service and thrive in a fast-paced environment, we encourage you to apply by clicking the job application button.
As an IT Support Specialist, you will play a crucial part in maintaining the organization’s technical infrastructure by providing frontline support for a range of IT-related needs. This includes desktop support, conference room setup, and troubleshooting a variety of hardware and software issues. You will interact with a diverse user base, translating business and user requirements into effective technical solutions while delivering a high level of service. Your strong communication skills, attention to detail, and commitment to teamwork will be key to your success in this role. Working within a large and reputable organization, the IT Support Specialist will be empowered to contribute ideas and foster a positive, solutions-oriented atmosphere.
This position requires hands-on experience in desktop support, network troubleshooting, and audio-visual setup. You will be responsible for ensuring conference rooms are equipped and ready for use, supporting the seamless execution of meetings and presentations. Staying updated on current IT standards and best practices is essential, as you will handle a variety of devices such as computers, printers, and other peripherals. The role also emphasizes customer care, requiring a proactive approach to understanding and addressing user needs. Relevant education or equivalent experience is necessary, with a focus on technical proficiency and an eagerness to continue learning and growing within the IT field.
Joining our client’s team means becoming part of a supportive, close-knit culture that values collaboration and professional development. Employees enjoy a comprehensive benefits package and opportunities to advance their careers within a respected organization. The IT Support Specialist has the chance to work with industry leaders and contribute meaningfully to the ongoing success of the company.
IT Support Specialist - Summary- Provide expert technical support for desktop systems, network devices, and audio-visual equipment.
- Ensure high levels of customer satisfaction by delivering prompt and effective solutions.
- Contribute to a team-oriented environment by sharing knowledge and collaborating on IT challenges.
- Stay informed about evolving IT standards, troubleshooting techniques, and best practices.
- Deliver frontline desktop support, assisting users with hardware, software, and peripheral issues.
- Set up, maintain, and troubleshoot conference rooms, including all audio-visual and network equipment.
- Engage directly with end users to understand and resolve technical problems, ensuring a positive experience.
- Document technical solutions and share insights with team members to foster continuous improvement.
- Follow established IT processes and standards to maintain system integrity and security.
- Work collaboratively with internal teams to address complex technical issues and implement effective solutions.
- Provide regular updates and reports on ticket status and recurring issues to IT management.
- Competitive compensation package commensurate with experience.
- Comprehensive benefits including medical, dental, vision, and life insurance.
- Access to employee stock ownership programs.
- Opportunities for professional development and career growth within a leading organization.
- Recognition as a Best of Staffing® Client and Talent Award winner.
- Associate’s degree in a related IT field or equivalent professional experience.
- Minimum of two years’ experience in desktop support or similar technical support role.
- Strong proficiency in troubleshooting network, desktop, and audio-visual equipment issues.
- Excellent written and verbal communication skills for effective end-user support.
- Demonstrated ability to work collaboratively in a team environment.
- Experience in government or Department of Defense (DoD) settings is a plus.
- Technically adept and passionate about resolving IT issues with efficiency and professionalism.
- Customer-service oriented, with a proactive and positive approach to user support.
- Adaptable and able to thrive in a busy, team-oriented workplace.
- Willing to continue learning and stay updated on the latest technology trends and practices.
- Excellent at managing multiple tasks and prioritizing support requests.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
- IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations.
- Submission of demographic information is voluntary and will not impact the hiring process.
- The information provided will be kept confidential and used only in accordance with applicable laws and regulations.
If you are ready to take the next step in your IT career as an IT Support Specialist, we invite you to apply now by clicking the job application button. Join a team that values innovation, customer service, and professional growth!