IT Support Specialist
Location: Stephenville, TX
Job Type: Contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
The IT Support Specialist position is an excellent opportunity for individuals who are passionate about delivering high-quality technical assistance and improving the overall end-user technology experience. As an IT Support Specialist, you will be instrumental in supporting staff and faculty by ensuring reliable access to technology resources and providing prompt resolutions to a variety of technical issues. This full-time role is designed for those who thrive in environments that value both technical expertise and exceptional customer service, especially within academic or research settings.
As an IT Support Specialist, your day-to-day activities will involve working closely with end users to address their hardware, software, and connectivity needs. Your ability to troubleshoot and resolve issues efficiently will contribute significantly to the productivity and satisfaction of the organization’s staff and faculty. The IT Support Specialist is also responsible for educating users on technology best practices, supporting the deployment of new technologies, and maintaining clear documentation for future reference and reporting requirements. This position offers the chance to collaborate with a dynamic technical team, gain exposure to a wide range of IT challenges, and develop your skills in both technology and client support.
Located in Stephenville, TX, this role offers the advantage of working in a vibrant academic community known for its commitment to educational excellence and innovation. The IT Support Specialist is a full-time position, providing stability and the opportunity to build long-term professional relationships within the organization. By joining this team, you will have access to excellent benefits, ongoing learning opportunities, and the chance to advance your IT career in a supportive environment.
IT Support Specialist - Summary- Provide comprehensive technical support to end users, focusing on resolving hardware, software, and connectivity issues.
- Deliver training and guidance to staff and faculty on commonly used and specialized applications.
- Work collaboratively with other IT professionals to ensure seamless technology operations across the organization.
- Maintain accurate documentation for troubleshooting, planning, and technology evaluation purposes.
- Offer routine technical support to ensure end users can access necessary computing resources.
- Troubleshoot and resolve end-user computing issues, escalating when necessary.
- Advise on hardware and software selection, ensuring alignment with company policies and standards.
- Lead and participate in training sessions to enhance user technical proficiency.
- Assist in the deployment, transition, and evaluation of new and emerging technologies.
- Document solutions, processes, and technology transitions for organizational planning and reporting.
- Collaborate with technical and non-technical staff to foster a supportive IT environment.
- Competitive compensation package designed to attract and retain top IT talent.
- Comprehensive benefits including medical, dental, vision, and life insurance.
- Access to an Employee Stock Ownership Program for long-term financial growth.
- Support from a dedicated engagement manager focused on your success and professional development.
- Opportunities to work with an award-winning organization recognized for excellence in client and talent satisfaction.
- Proficiency in word processing and spreadsheet applications.
- Minimum of one year of experience in troubleshooting, client support, and IT service management practices, including familiarity with Information Technology Infrastructure Library (ITIL) concepts.
- Bachelor's degree in a related field or an equivalent combination of education and experience.
- Strong communication skills and the ability to work collaboratively with both end users and technical personnel.
- Availability to work fully onsite in Stephenville, TX during standard business hours.
- Demonstrates a passion for technology and a commitment to delivering exceptional customer service.
- Proactive problem-solver who enjoys tackling a variety of technical challenges.
- Adaptable and able to learn new technologies quickly in a dynamic academic environment.
- Excellent interpersonal and communication skills, capable of working with diverse teams and user groups.
- Detail-oriented with a focus on maintaining accurate records and documentation.
- Join a respected organization with over 25 years of industry experience and a proven track record for supporting employee growth.
- Benefit from working in a community-oriented city like Stephenville, TX, known for its educational and technological development.
- Apply your IT expertise in a role that offers both stability and the chance to make a meaningful impact on academic technology services.
- This is a full-time opportunity offering the potential for professional growth and advancement within the organization.
If you are ready to take the next step in your IT career as an IT Support Specialist, click the job application button to apply today and join a team dedicated to innovation and excellence in technology support.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.