IT Support Specialist
Location: Forsyth, GA
Job Type: Contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
If you are seeking a dynamic role where your technical expertise can have a direct impact on digital learning and technology integration, the IT Support Specialist position is an exciting opportunity. As an IT Support Specialist, you will be a key contributor to the success of educational technology initiatives by providing essential support and management for Google Workspace and Chrome OS devices. This full-time role offers the chance to join a forward-thinking organization known for innovative digital learning solutions, emphasizing secure device management and the seamless operation of technology in academic environments.
As an IT Support Specialist, you will play a crucial role in supporting users and maintaining the efficiency of educational technology systems. You will apply your strong technical background in IT support to troubleshoot and resolve a variety of issues, ensuring that teachers, students, and staff have uninterrupted access to the tools they rely on daily. Your hands-on experience with Google Workspace for Education and Chrome OS devices will be essential as you configure, deploy, and update Chromebooks and educational applications, enforce device and user policies, and monitor the health and security of the Google Workspace domain.
In this position, you will oversee the Google Chrome Management Console, managing user accounts, Gmail, Calendar, Shared Mailboxes, and Google Sites. You will collaborate closely with instructional technology teams, ensuring that digital learning tools are compatible with classroom needs. Maintaining accurate inventory and documentation will be part of your day-to-day responsibilities, supporting efficient technology operations throughout the organization.
Success in this role requires experience in IT support or systems administration, with a strong preference for backgrounds in educational settings. Familiarity with Google Admin Console, Chrome Management Console, and Google Workspace is essential, as is proficiency in supporting Apple products and Mac devices. Your knowledge of network connectivity, Wi-Fi troubleshooting, and endpoint security best practices will enable you to address issues quickly and effectively, supporting a secure and reliable technology environment for all users.
Joining the team as an IT Support Specialist gives you the opportunity to benefit from a competitive compensation package and a comprehensive suite of benefits, including medical, dental, and vision coverage. The organization is committed to your ongoing professional growth, offering career advancement opportunities and support from a dedicated engagement manager. As a recognized leader in the industry with over 25 years of experience, the company values innovation, employee investment, and service excellence, as reflected in their multiple industry awards and employee stock ownership program.
Don't miss the chance to be part of a collaborative and innovative team in a location that values education and technology. The organization fosters an inclusive and supportive environment, making it a great place to advance your career as an IT Support Specialist. If you are ready to take the next step in your technology career and make a meaningful difference, apply today by clicking the job application button!
IT Support Specialist - Summary- Provide tier 1-2 technical support for Chrome OS and Google Workspace for Education.
- Troubleshoot hardware, software, and connectivity issues for educational users.
- Configure, deploy, and update Chromebooks and educational applications.
- Enforce device and user policies within the school environment.
- Oversee the Google Chrome Management Console and maintain accurate inventory and documentation.
- Deliver responsive technical support for Chrome OS devices and Google Workspace applications.
- Monitor and manage the Google Workspace domain, including security, user status, and storage metrics.
- Collaborate with instructional technology teams to ensure compatibility of learning tools.
- Support the configuration and deployment of Chromebooks, extensions, and educational applications.
- Maintain clear documentation of inventory, troubleshooting procedures, and technical resolutions.
- Implement best practices for endpoint security and network connectivity troubleshooting.
- Competitive compensation package.
- Comprehensive benefits: medical, dental, vision, and more.
- Employee Stock Ownership Program.
- Opportunities for professional development and career advancement.
- Recognition and awards for service excellence.
- 4+ years of IT support or systems administration experience, preferably in an educational setting.
- Hands-on experience with Google Workspace for Education and Chrome OS device management.
- Proficiency in Google Admin Console, Chrome Management Console, and Google Workspace applications.
- Strong skills in supporting Apple products and Macs.
- Knowledge of network connectivity, Wi-Fi troubleshooting, and endpoint security best practices.
- Proactive problem-solver with a customer-focused mindset.
- Excellent communication and collaboration skills.
- Attention to detail and strong organizational abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Interest in supporting digital learning and technology integration in education.
- The organization has a proven record of industry leadership and innovation in digital learning solutions.
- Supportive and inclusive work environment with a focus on employee success.
- Legal Disclaimer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. The company is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. Submission of demographic information is voluntary and will not affect your application.
Take the next step in your IT career by applying to become an IT Support Specialist. Click the job application button to start your journey with a leader in educational technology!