IT Support Specialist
Location: Englewood, CO
Job Type: Contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
Are you passionate about delivering outstanding technical support and ensuring seamless IT operations in a dynamic workplace? Our client is seeking a dedicated IT Support Specialist to join their team in Englewood, CO. This full-time opportunity is perfect for individuals who possess a strong customer service orientation, high energy, and a genuine enthusiasm for solving technical challenges. As an IT Support Specialist, you will play a vital role in providing hands-on desktop support and maintaining network and audio-visual operations to enhance productivity in a corporate setting.
Working as an IT Support Specialist in Englewood, CO offers the chance to collaborate with a supportive team and contribute to an organization recognized for its commitment to technology excellence and employee growth. By supporting end users, setting up and troubleshooting conference room equipment, and maintaining IT infrastructure, you will ensure that business operations run efficiently and that technology users receive reliable support. If you are ready to make a positive impact and grow your IT career, we invite you to apply for this rewarding position.
IT Support Specialist - Summary- Provide on-site desktop, printer, and peripheral support to end users, ensuring timely resolution of technical issues.
- Assist with the setup and troubleshooting of audio-visual equipment and conference room technology for seamless meetings and presentations.
- Deliver exceptional customer service, maintaining high levels of user satisfaction through clear communication and responsive problem-solving.
- Support and maintain hardware and software solutions in accordance with organizational standards and procedures.
- Collaborate with IT team members, sharing knowledge and contributing to a positive team environment that values continuous learning.
- Respond promptly to technical support requests from end users, providing effective troubleshooting and problem resolution for desktops, printers, and peripherals.
- Set up, configure, and maintain audio-visual equipment for conference rooms, enabling smooth and professional meetings and presentations.
- Install, upgrade, and support various hardware and software, following company protocols to minimize downtime and maximize end user productivity.
- Document technical issues, solutions, and processes to maintain accurate records and support future knowledge sharing among IT staff.
- Collaborate with colleagues to identify opportunities for process improvement, enhancing overall IT support effectiveness and efficiency.
- Maintain a customer-focused approach by actively listening to end users, understanding their needs, and ensuring a positive support experience.
- Stay current with evolving IT standards, tools, and best practices to provide knowledgeable support and contribute to ongoing organizational success.
- Competitive compensation package designed to reward your skills and dedication.
- Comprehensive benefits including medical, dental, and vision insurance to support your health and well-being.
- Life insurance and employee stock ownership program for long-term financial security.
- Opportunities to join an industry-leading organization recognized for its commitment to staff development and workplace excellence.
- Dedicated engagement manager to support your career journey and advocate for your success.
- Access to award-winning workplace programs and resources.
- Associate’s Degree in a related field or relevant IT certifications such as Microsoft, A+, Help Desk Institute, or Dell preferred.
- One to two or more years of experience in desktop support or a similar IT support role.
- Familiarity with current IT standards, including computers, printers, network technologies, device drivers, and troubleshooting peripherals.
- Demonstrated commitment to customer satisfaction and solution ownership, with a focus on delivering excellence in every interaction.
- Strong written and verbal communication skills, enabling effective support and knowledge transfer to end users and colleagues.
- Ability to work collaboratively in a team-oriented environment and adapt to changing technology needs.
- Proactive, resourceful, and eager to seek out solutions to technical challenges.
- Exceptional interpersonal skills with a service-oriented mindset.
- Enthusiastic about continuous learning and professional development in the IT field.
- Reliable, organized, and able to manage multiple support requests efficiently.
- Passion for technology and a commitment to supporting organizational goals through effective IT service delivery.
- Englewood, CO is known for its vibrant community and access to a range of amenities, making it an appealing location for professionals seeking career growth and work-life balance.
- The organization is recognized for its 25+ years of industry experience and dedication to employee success and innovation.
- ClearlyRated’s Best of Staffing® Client and Talent Award winner for 12 consecutive years, reflecting a strong reputation in workplace excellence.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
- The company complies with all federal recordkeeping and reporting requirements related to civil rights laws and regulations. Submission of demographic information is voluntary and confidential, as required by applicable laws and regulations.
If you are ready to advance your career as an IT Support Specialist in Englewood, CO and contribute to a thriving organization, we encourage you to apply now by clicking the job application button. Take the next step in your IT career and join a team committed to excellence, innovation, and professional growth.