IT Support Specialist
Location: Fort Worth, TX
Job Type: Contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
The IT Support Specialist is a central figure in ensuring the smooth operation of technology systems within organizations. As an integral member of the technology team, the IT Support Specialist provides both onsite and remote technical support to end users, addressing a wide array of IT-related issues while maintaining adherence to corporate policies and procedures. This position offers an engaging opportunity for those passionate about technology solutions, user experience, and collaborative, team-oriented environments.
In this role, the IT Support Specialist is responsible for troubleshooting, diagnosing, and resolving technical problems that arise in the day-to-day operations of the organization. Utilizing expertise in Microsoft Windows, Microsoft Azure Active Directory, and mobile device management, the specialist works proactively to enhance the user experience and minimize downtime. The IT Support Specialist is also accountable for managing computer imaging and identity management, ensuring that all devices and users are configured correctly and securely. When complex technical issues occur, the specialist escalates these matters to appropriate resources, ensuring timely resolution and continuous improvement of IT processes.
Collaboration is at the core of the IT Support Specialist’s responsibilities. By working closely with other IT professionals, the specialist contributes to the development and implementation of best practices, including ITIL frameworks where applicable. This role is ideal for individuals who thrive in a fast-paced, change-driven environment and who seek to contribute to the growth and technological excellence of an industry-leading organization.
As a valued team member, the IT Support Specialist gains access to a comprehensive benefits package, including medical, dental, vision, and life insurance. The position also offers opportunities for professional development, skill advancement, and career progression within a supportive and innovative workplace culture. Employees benefit from programs such as an Employee Stock Ownership Program and recognition through industry awards, reflecting a commitment to employee satisfaction and organizational excellence.
Located in a vibrant and growing area, working as an IT Support Specialist offers the opportunity to be part of a dynamic technology team that supports critical business functions across various departments. The organization is committed to fostering an inclusive and diverse work environment, ensuring equal opportunity and compliance with all federal, state, and local regulations.
IT Support Specialist - Summary- Serves as a key provider of technical support for end users, both onsite and remotely.
- Ensures consistent technology operations by troubleshooting and resolving IT issues.
- Utilizes expertise in Microsoft Windows, Azure Active Directory, and mobile device management.
- Supports computer imaging and identity management tasks.
- Works within a team-oriented environment focused on growth and collaboration.
- Provide comprehensive IT support to end users, resolving technical issues related to hardware, software, and network connectivity.
- Diagnose, document, and resolve incidents in accordance with established protocols and policies.
- Escalate complex incidents to higher-level IT staff as needed for timely resolution.
- Support and manage user accounts using Microsoft Azure Active Directory.
- Administer mobile device management solutions and ensure device compliance.
- Oversee computer imaging processes, ensuring all systems are configured and updated appropriately.
- Document all support activities accurately and maintain up-to-date records.
- Participate in the ongoing improvement of IT service delivery and user experience.
- Adhere to corporate and industry standards, including ITIL best practices where applicable.
- Competitive compensation package designed to attract top IT talent.
- Comprehensive benefits, including medical, dental, vision, and life insurance.
- Access to an Employee Stock Ownership Program for long-term growth.
- Engagement in a close-knit, team-oriented culture with opportunities for recognition and advancement.
- Support for ongoing professional development and certification.
- Minimum of three years of experience in a Service Desk or IT support environment.
- College degree preferred, though not required.
- Current certification in at least one of the following is preferred: CompTIA A+, Network+, or Security+.
- Familiarity with ITIL best practices is advantageous.
- Demonstrated proficiency with Microsoft Windows, Azure Active Directory, and mobile device management.
- Strong troubleshooting and analytical skills with a passion for technology.
- Excellent communication skills and the ability to explain technical concepts to non-technical users.
- Ability to work independently and collaboratively within a team environment.
- Motivated to learn and adapt in a fast-paced, ever-changing IT landscape.
- Commitment to delivering high-quality support and contributing to organizational success.
- Recognized as an industry leader with decades of experience and award-winning service.
- Focus on employee well-being, diversity, and inclusion in the workplace.
- Legal Disclaimer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. The organization is subject to governmental recordkeeping and reporting requirements for civil rights compliance. Submission of voluntary self-identification information is confidential and will not impact employment status.
If you are ready to advance your career as an IT Support Specialist and join a leading organization with a supportive culture and strong growth opportunities, we encourage you to apply by clicking the job application button today.