IT Support Manager
Location: Pittsburgh, PA
Job Type: Direct Hire
Company: Nextech
Category: Manager, IT Support
Job Description Apply Now
IT Support Manager
Are you ready to take your career to the next level as an IT Support Manager? This full-time opportunity is with a dynamic healthcare technology organization recognized for its commitment to operational excellence and impactful patient service. As an IT Support Manager, you will supervise advanced IT support operations and lead a team of systems support analysts and engineers, ensuring the reliability, security, and optimal performance of enterprise applications and infrastructure. This role is critical in supporting both internal business functions and patient-facing technologies, offering an exciting challenge for IT professionals who thrive in fast-paced, regulated environments.
As an IT Support Manager, you will be directly responsible for overseeing 2nd and 3rd level support operations. Your leadership will be instrumental in maintaining high service delivery standards and driving the adoption of best practices across the IT support function. You will collaborate closely with business stakeholders to translate requirements into effective system configurations and workflows, ensuring that the organization’s technology backbone supports its mission and ongoing growth. This position requires a proactive approach to system performance monitoring and issue resolution, with an emphasis on compliance in a healthcare technology setting.
Working in this role provides a unique opportunity to contribute to a culture of innovation, continuous improvement, and customer-focused service delivery. You will play a key part in product lifecycle management for enterprise systems and applications, including configuration, testing, and implementation activities. The IT Support Manager position is also responsible for establishing and maintaining robust documentation and operational procedures, supporting user acceptance testing (UAT), and ensuring alignment with business priorities through effective change management.
This position offers the chance to lead, mentor, and develop a talented team of IT professionals, making a direct impact on service quality and business outcomes. With a focus on advanced troubleshooting, root cause analysis, and timely issue resolution, you will help shape the future of healthcare technology support. Your expertise in ITIL practices, service management tools, and enterprise platforms will be highly valued, and you will be encouraged to bring forward innovative solutions to complex technical challenges. If you are passionate about making a difference and excel at managing technical teams in a regulated industry, this could be the perfect next step in your professional journey.
IT Support Manager - Summary- Lead and manage a team responsible for 2nd and 3rd level IT systems and application support.
- Ensure enterprise infrastructure and applications maintain optimal performance, reliability, and security.
- Oversee advanced troubleshooting, system monitoring, and lifecycle management activities.
- Support both internal business operations and patient-facing technologies in the healthcare sector.
- Lead, mentor, and develop systems support analysts and engineers to ensure high-performance team operations.
- Oversee advanced troubleshooting, root cause analysis, and resolution of complex application and infrastructure issues.
- Manage daily workload, prioritize support activities, and deliver timely, accurate service for enterprise applications and systems.
- Establish best practices, create and maintain technical documentation, and develop procedures for efficient support operations.
- Drive lifecycle management for enterprise systems—including testing, configuration, and implementation of system enhancements and updates.
- Proactively monitor system performance and reliability, addressing potential risks and issues before they impact business or patient service.
- Coordinate application and infrastructure patches, upgrades, and system changes in alignment with business priorities and compliance requirements.
- Collaborate closely with business stakeholders to translate operational needs into effective IT solutions and workflows.
- Support user acceptance testing (UAT), workflow development, and change management for system enhancements.
- Ensure ongoing compliance with relevant regulatory and operational standards in a healthcare technology environment.
- Competitive compensation package offered, commensurate with experience and qualifications.
- Comprehensive benefits, including health, dental, vision, and retirement plans, designed to support your well-being.
- Opportunities for professional development and career advancement within a growing healthcare technology organization.
- Bachelor's degree in Computer Science, Information Systems, or a related field required.
- At least 5 years of experience in IT support or systems administration, with a minimum of 2 years in a leadership or management role overseeing advanced support teams.
- Strong technical experience with API integrations, web applications, and enterprise platforms.
- Familiarity with ITIL best practices and experience working with service management tools such as ServiceNow or Jira.
- Exceptional communication, leadership, and analytical problem-solving skills.
- Demonstrated ability to excel in a fast-paced, regulated environment with multiple competing priorities.
- Master's degree in Computer Science, Information Systems, or a related field (preferred).
- ITIL Foundation or higher certification (preferred).
- CompTIA Server+ or Network+ certification (preferred).
- Microsoft Certified: Azure Administrator Associate credential (preferred).
- Experience supporting healthcare or pharmacy-related systems is a plus.
- Certified Pharmacy Technician (CPhT) credential is a bonus, but not required.
- The IT Support Manager role offers a rewarding opportunity to have a meaningful impact in the healthcare technology sector.
- This full-time position is ideal for IT professionals who are passionate about service excellence and eager to shape the future of healthcare IT support.
- Join a team that values innovation, collaboration, and continuous improvement.
- Enjoy working in a vibrant technology community and contributing to the organization's mission of delivering high-quality patient care through technology.
How to Apply
If you are a motivated IT leader ready to make a significant impact, click the job application button below to submit your resume for confidential consideration. We look forward to discovering how your expertise can help drive our continued success and innovation.