IT Support Engineer (MSP, Level III, MCSE, CCNA)
Location: Concord, CA
Job Type: Full time
Company: K2 Staffing
Salary: $
Category: IT - Help Desk Support
Job Description Apply Now
Are you ready to advance your career in IT support and managed services? We are seeking a highly skilled IT Support Engineer (MSP, Level III, MCSE, CCNA) to join a dynamic and rapidly growing IT Solutions Company in Concord, CA. As an IT Support Engineer (MSP, Level III, MCSE, CCNA), you will play a vital role in ensuring the stability, security, and performance of client IT environments by providing a wide range of technical solutions and support. This full-time opportunity offers a challenging yet rewarding path for IT professionals who thrive in client-facing roles and have a passion for technology-driven problem-solving.
In this role, you will be responsible for working closely with sales teams to deliver both pre- and post-sales support, conducting discovery meetings, site evaluations, and technical assessments. You will lead the implementation and ongoing management of critical IT infrastructure, including Windows Servers, Active Directory, network hardware and software, cloud solutions, and VOIP systems. The ideal candidate will possess exceptional troubleshooting skills, a deep understanding of network security, and the ability to optimize and maintain complex IT environments.
This is an excellent opportunity for an IT Support Engineer (MSP, Level III, MCSE, CCNA) who enjoys building robust solutions that align technology with business objectives. The company’s commitment to professional growth, ongoing training, and a positive work environment makes it an ideal setting for ambitious IT professionals. Working in Concord, CA, you’ll enjoy all the benefits of a vibrant, tech-forward community while making a significant impact on client success.
IT Support Engineer (MSP, Level III, MCSE, CCNA) - Summary- Full-time position at a leading IT Solutions Company in Concord, CA
- Client-facing technical role focusing on network, server, and cloud infrastructure
- Opportunity for career advancement and continuous learning
- Collaborate with sales to provide pre- and post-sales support through discovery meetings, site visits, technical assessments, and presentations
- Deploy, configure, and manage Windows Servers and Active Directory environments
- Design, implement, and optimize Local Area Networks (LAN)
- Implement and monitor network security protocols to safeguard client data
- Maintain and optimize network software and hardware for peak performance
- Build and deploy file servers and cloud computing solutions tailored to business needs
- Configure and deploy VOIP solutions for unified communications
- Troubleshoot and resolve network infrastructure issues efficiently
- Manage Microsoft Exchange Server environments
- Deploy and support telephone solutions and related hardware/software
- Monitor alert systems and take appropriate action according to established guidelines
- Analyze event logs to initiate repairs and proactively prevent issues
- Receive and resolve escalated service requests requiring advanced technical expertise
- Oversee new user onboarding, ensuring seamless integration into client systems
- Competitive compensation package commensurate with experience and certifications
- Comprehensive benefits including health, dental, vision, and retirement plans
- Opportunities for career advancement and professional development
- Supportive and collaborative work environment in Concord, CA
- Ongoing training and access to the latest technology
- Minimum 5 years of hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers, workstations, Exchange servers, and Active Directory
- At least 3 years in a client-facing role, such as sales engineering or technical account management
- Strong verbal and written communication skills with the ability to interact professionally with clients
- Demonstrated organizational and time-management abilities
- Experience designing and implementing technical solutions aligned with business objectives
- Self-motivated, results-oriented, energetic, professional, reliable, and a team player
- Comprehensive understanding of technology and business productivity systems
- Familiarity with remote monitoring and management (RMM) tools is a plus
- Exceptional problem-solving and customer service skills
- Sales training experience is an advantage
- Experience in a Managed Service Provider (MSP) environment is highly desirable
- CompTIA Net+ and/or CompTIA Security+ certifications
- MCSA, MCSE, MCITP, or Microsoft Certified IT Professional credentials
- Cisco certifications such as CCNA or CCIE are a strong advantage
- Proven track record of working in a fast-paced MSP or IT consulting environment
- Dedicated to delivering superior client service and innovative IT solutions
- Continuous learner eager to stay updated on the latest industry trends
- This is a full-time opportunity in Concord, CA, within a rapidly expanding IT Solutions Company
- Company offers a positive, inclusive workplace culture and values diversity in the workforce
- All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability
If you are a highly motivated IT Support Engineer (MSP, Level III, MCSE, CCNA) seeking a new challenge and want to join a respected IT Solutions Company in Concord, CA, we encourage you to apply today. Take the next step in your career by clicking the job application button and join a team committed to your professional growth and success.