IT Support Engineer (MSP, Level III)
Location: Plainsboro Township, NJ
Job Type: Full time
Company: K2 Staffing
Salary: $
Category: IT - Help Desk Support
Job Description Apply Now
IT Support Engineer (MSP, Level III) – Full-time – Plainsboro Township, NJ
Are you an experienced IT professional seeking to advance your career with a leading IT solutions provider? Our client is looking for a highly skilled and motivated IT Support Engineer (MSP, Level III) to join their dynamic team. This full-time opportunity is based in Plainsboro Township, NJ, where you’ll play a key role in delivering exceptional managed services to a diverse client base. The company is renowned for its commitment to technical excellence, customer satisfaction, and ongoing professional development. If you thrive in a fast-paced environment and enjoy solving complex IT challenges, this could be the ideal next step for your career.
As an IT Support Engineer (MSP, Level III), you will serve as a technical expert, working closely with both clients and internal teams to design, implement, and maintain robust IT solutions. You will have the opportunity to manage advanced technical projects, provide pre- and post-sales support, and ensure seamless IT operations for clients across various industries. Working in Plainsboro Township, NJ, you’ll benefit from being part of a vibrant technology community, with access to ongoing training and career growth opportunities.
The IT Support Engineer (MSP, Level III) position is ideal for IT professionals who have hands-on experience in a managed service provider (MSP) environment, a strong background in networking, Microsoft technologies, and client-facing engagements. The role offers a challenging yet rewarding environment, where your skills and expertise will directly impact client success and business growth.
IT Support Engineer (MSP, Level III) – Summary- Full-time position focused on delivering technical support and solutions as part of a managed services provider (MSP).
- Involves both pre- and post-sales technical support, including discovery meetings, site visits, technical proposals, and ongoing account management.
- Based in Plainsboro Township, NJ, contributing to a collaborative and innovative work culture.
- Collaborate with sales teams to provide technical expertise during discovery meetings, site visits, and presentations.
- Prepare and deliver technical proposals, assessments, and implementation plans tailored to client needs.
- Deploy and manage Windows Servers, Active Directory, and Microsoft Exchange Server environments.
- Design, implement, and optimize Local Area Networks (LANs).
- Implement and monitor network security measures to safeguard client infrastructure.
- Maintain and optimize network software and hardware components.
- Build and deploy file servers and cloud computing solutions to enhance client productivity.
- Configure and deploy VoIP solutions and telephone systems.
- Troubleshoot network infrastructure and resolve escalated technical issues efficiently.
- Monitor alert systems and respond according to established protocols and guidelines.
- Analyze event logs and system messages to identify and resolve system errors.
- Manage escalated service requests that require advanced technical intervention.
- Facilitate new user onboarding and support account management processes.
- Competitive compensation package commensurate with experience and skills.
- Comprehensive benefits including health coverage, paid time off, and ongoing training opportunities.
- Opportunities for career advancement within a reputable IT solutions company.
- Supportive and collaborative work environment in Plainsboro Township, NJ.
- Minimum five years of hands-on experience in configuring, troubleshooting, and repairing networking equipment, Windows servers, workstations, Exchange Server, and Active Directory.
- Direct experience working in a managed service provider (MSP) environment is required.
- At least three years of experience in a client-facing technical or sales engineering role.
- Excellent verbal and written communication skills; ability to interact with clients at a business level.
- Strong organizational and time-management capabilities.
- Proven experience in proposal writing and implementing technical solutions to fulfill business requirements.
- Professional, reliable, results-driven, and able to work effectively both independently and as part of a team.
- Thorough understanding of technology and business productivity systems.
- Experience with RMM (Remote Monitoring and Management) tools such as Kaseya or ConnectWise is a plus.
- Familiarity with PSA (Professional Services Automation) tools such as Autotask or ConnectWise is advantageous.
- Strong problem-solving skills, exceptional customer service orientation, and multi-tasking abilities.
- Sales training experience is a plus.
- Relevant certifications such as CompTIA Network+, CompTIA Security+, MCSA, MCSE, MCITP, or CCNA/CCIE are preferred but not required.
- Highly adaptable, self-motivated, and eager to stay current with technology trends and best practices.
- Comfortable managing multiple projects and priorities in a fast-paced MSP environment.
- Enthusiastic about building long-term client relationships and delivering high-quality support.
- Enjoy a challenging and rewarding work environment with room for growth.
- Access to ongoing training and professional development resources.
- Contribute to a company dedicated to innovation and client success in Plainsboro Township, NJ.
- Applicants seeking to join an inclusive, diverse, and equal opportunity employer are encouraged to apply.
If you are a driven IT Support Engineer (MSP, Level III) ready to take the next step in your career, click the job application button today and become part of a team that values your expertise and commitment to client success.