IT Support Engineer (MSP)
Location: Spokane, WA
Job Type: Full time
Company: K2 Staffing
Salary: $
Category: IT - Help Desk Support
Job Description Apply Now
IT Support Engineer (MSP) - Full-time in Spokane, WA
If you are passionate about technology, have an analytical mindset, and thrive in a dynamic, client-focused environment, this IT Support Engineer (MSP) role could be the perfect next step in your career. As a valued team member of a leading Managed Services Provider (MSP), you will deliver comprehensive IT support and network solutions to a diverse client base. This full-time role in Spokane, WA, is ideal for individuals who enjoy leveraging technological expertise to resolve complex issues, ensuring smooth business operations for clients across various industries.
The IT Support Engineer (MSP) position involves a wide range of responsibilities, from pre- and post-sales technical support to hands-on deployment and troubleshooting of network and server infrastructures. Your role will be crucial in designing, implementing, and maintaining secure local area networks, managing Windows Servers, Active Directory, Exchange Server, and cloud solutions, as well as providing high-level technical account management. You will work closely with sales teams to understand client needs and deliver effective solutions that drive business productivity and security.
Candidates for this IT Support Engineer (MSP) position should possess excellent communication and organizational skills, with the ability to collaborate with clients and internal teams. A minimum of four years' experience in networking, server management, and client-facing environments is required, along with a solid background working in an MSP. Industry certifications such as CompTIA Net+, CompTIA Security+, MCSA, MCSE, or Cisco credentials are a significant advantage.
By joining a reputable MSP in Spokane, WA, you will have opportunities for ongoing training, career development, and the chance to work in a positive, growth-oriented environment. If you are results-driven, self-motivated, and eager to provide exceptional IT support and solutions, we encourage you to apply for the IT Support Engineer (MSP) position by clicking the job application button below.
IT Support Engineer (MSP) - Summary- Full-time position with a leading MSP specializing in IT solutions
- Located in Spokane, WA, offering a supportive and collaborative work culture
- Opportunity to work on diverse technical projects with career advancement potential
- Partner with sales teams to provide pre- and post-sales technical support, including client meetings, site assessments, proposals, and presentations
- Deploy and manage Windows Servers, Active Directory, and Microsoft Exchange Server
- Design, implement, and maintain secure Local Area Networks (LANs)
- Oversee network security, optimize network software and hardware performance, and manage network troubleshooting
- Build and deploy file servers and cloud computing solutions
- Configure and deploy VOIP and telephone solutions
- Monitor alert systems, respond to escalated service requests, and perform event log analysis for effective repairs
- Support new user onboarding and ongoing technical account management
- Utilize RMM (remote monitoring and management) tools for proactive client support
- Competitive salary commensurate with experience and qualifications
- Comprehensive benefits package
- Career advancement opportunities and ongoing professional development
- Challenging work environment with supportive leadership
- Minimum of 4 years of hands-on experience configuring and troubleshooting networking equipment, Windows servers, Exchange server, and Active Directory
- At least 3 years of experience in a client-facing or sales engineering environment
- Proven ability to communicate complex technical information clearly to clients and team members
- Strong organizational, time-management, and multi-tasking skills
- Experience writing technical proposals and implementing business solutions
- Demonstrated reliability, professionalism, and ability to work collaboratively as a team player
- Solid understanding of business productivity systems and RMM tools
- High-level problem-solving aptitudes and exceptional customer service skills
- Previous experience in an MSP environment is highly preferred
- Holds certifications such as CompTIA Net+, CompTIA Security+, MCSA, MCSE, MCITP, or Cisco (CCNA/CCIE) are a plus
- Energetic, self-motivated, and results-oriented
- Ability to adapt quickly to new technologies and client needs
- Possesses strong interpersonal skills and enjoys client interaction
- Sales training experience is desirable but not required
- The IT Support Engineer (MSP) role provides exposure to the latest technologies and IT best practices in a managed services environment
- Working in Spokane, WA offers access to a thriving business community and a pleasant lifestyle
- Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
If you are ready to take the next step in your IT career, apply today for the IT Support Engineer (MSP) position by clicking the job application button. Join a respected MSP and make a measurable impact for clients and your own professional growth!