IT Support Engineer (MSP)
Location: Spokane, WA
Job Type: Full time
Company: K2 Staffing
Salary: $
Category: IT - Help Desk Support
Job Description Apply Now
IT Support Engineer (MSP) – Full-time Position OverviewThe IT Support Engineer (MSP) plays a vital role in providing high-quality technical support and solutions within a managed services provider (MSP) environment. This full-time position is essential for ensuring that clients receive reliable and effective IT services, particularly in areas such as networking, server management, cloud computing, and technical account support. Working in Spokane, WA offers a dynamic setting for IT professionals, contributing to a thriving tech community and providing opportunities to work with diverse clients and cutting-edge technologies.
Key Responsibilities- Collaborate with sales teams to deliver pre- and post-sales technical support, including discovery meetings, site visits, proposals, technical assessments, solution implementation, and ongoing technical account management.
- Deploy and manage Windows Servers and Active Directory to ensure secure and efficient IT operations for clients.
- Design, implement, and maintain Local Area Networks (LANs) to optimize network performance and reliability.
- Monitor and enhance network security protocols, identifying and addressing vulnerabilities to protect client data and systems.
- Oversee the optimization and maintenance of both network software and hardware to maximize uptime and minimize disruptions.
- Build, configure, and deploy file servers, as well as cloud computing solutions, to support evolving business needs.
- Configure and implement Voice over IP (VOIP) solutions, enabling seamless and cost-effective communication for clients.
- Troubleshoot network infrastructure issues, diagnosing and resolving complex technical problems promptly.
- Manage and maintain Microsoft Exchange Server environments to ensure reliable email and collaboration services.
- Support and administer telephone solutions, aligning them with client requirements and best practices.
- Monitor alert systems and respond to notifications as per established guidelines to ensure operational continuity.
- Interpret event logs and use diagnostic messages effectively to identify and repair issues.
- Handle escalated service requests requiring advanced technical expertise and rapid resolution.
- Facilitate new user onboarding, ensuring smooth integration of employees into client systems and networks.
- Minimum of four years of hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers and workstations, Exchange server, and Active Directory.
- At least three years of experience in a client-facing environment, such as sales engineering, with the ability to communicate effectively with business clients.
- Exceptional verbal and written communication skills, with the ability to understand and address client technology and business needs.
- Strong organizational and time-management abilities, with experience managing multiple priorities simultaneously.
- Demonstrated experience in writing proposals and implementing technical solutions tailored to meet specific business objectives.
- Self-motivated, results-driven, and reliable team player, exhibiting professionalism and a commitment to client satisfaction.
- In-depth understanding of technology and business productivity systems, enabling the delivery of value-driven solutions.
- Experience with remote monitoring and management (RMM) tools for proactive IT service delivery.
- Excellent problem-solving skills, with a strong focus on customer service and the ability to multitask effectively.
- Sales training experience is considered a plus.
- Experience working in an MSP environment is highly desirable.
- CompTIA Network+ or CompTIA Security+ certifications.
- Microsoft certifications such as MCSA (Microsoft Certified Systems Administrator/Solutions Associate), MCSE (Microsoft Certified Systems Engineer/Solutions Expert), or MCITP (Microsoft Certified IT Professional).
- Cisco certifications, including CCNA (Cisco Certified Network Associate) or CCIE (Cisco Certified Internetwork Expert), are highly regarded.
In addition to offering a collaborative environment and opportunities for ongoing training, this IT Support Engineer (MSP) full-time position in Spokane, WA provides a platform for professional growth and the chance to contribute to the success of both clients and the organization. The company is committed to fostering a diverse, inclusive, and supportive workplace culture. Candidates of all backgrounds are encouraged to apply.