IT Support Engineer (MSP)
Location: Melbourne, FL
Job Type: Full time
Company: K2 Staffing
Salary: $
Category: IT - Help Desk Support
Job Description Apply Now
IT Support Engineer (MSP) OverviewWe are seeking a knowledgeable and experienced IT Support Engineer (MSP) to join a leading IT Solutions Company. This full-time position is based in Melbourne, FL, and is ideal for candidates with a passion for solving complex IT challenges in a managed services provider (MSP) environment. As an IT Support Engineer (MSP), you will play a vital role in delivering high-quality technical support and infrastructure management for business clients.
Key Responsibilities- Deploy and manage Windows Servers, including configuration and administration of Active Directory environments.
- Design Local Area Networks (LANs) for business clients to ensure optimal connectivity and reliability.
- Implement and monitor network security protocols to protect client systems and data.
- Optimize and maintain both network software and hardware solutions, ensuring stability and performance.
- Build and deploy file servers and cloud computing solutions to support evolving business needs.
- Configure and deploy Voice over IP (VOIP) solutions for effective communication infrastructure.
- Troubleshoot network infrastructure issues, providing timely resolutions to minimize downtime.
- Manage Microsoft Exchange Server environments for seamless email and communication services.
- Oversee telephone system solutions to support efficient business operations.
- Monitor alert systems, respond to notifications, and take appropriate action per established guidelines.
- Utilize event logs to determine root causes of issues and perform necessary repairs.
- Handle escalated service requests that require advanced technical expertise and prompt resolution.
- Conduct new user onboarding, ensuring seamless integration into client IT environments.
- Minimum of five (5) years of experience in IT help desk, desktop support, IT support analyst, IT service management, or similar roles.
- Direct experience working within an MSP (Managed Services Provider) environment is essential.
- Relevant certifications are highly valued, including CompTIA Net+, CompTIA Security+, MCSA (Microsoft Certified Systems Administrator/Solutions Associate), MCSE (Microsoft Certified Systems Engineer), and MCITP (Microsoft Certified IT Professional).
- Proven ability to provide comprehensive desktop and end-user support for both hardware and software issues.
- Strong knowledge of common desktop applications, such as Microsoft Office Suite (2010/2013/2016), Adobe products, and Intuit products.
- Excellent troubleshooting skills across various operating systems, including Windows 7, Windows 8.1, Windows 10, and macOS.
- Solid understanding of Active Directory, DHCP, DNS, Print Services, File Services, Group Policy Objects (GPOs), and other core Windows Server roles.
- Familiarity with Software as a Service (SaaS) solutions such as Office 365 and Adobe Creative Cloud.
- Experience in network and firewall administration, with knowledge of platforms such as Cisco, Sophos, and SonicWall.
- Understanding of server virtualization technologies, such as VMware ESXi and vCenter.
- Ability to analyze system and application logs, using performance monitoring tools to maintain system health.
- Demonstrated customer service skills, with a courteous, tactful, and professional demeanor.
- Strong written and verbal communication skills, including experience presenting technical information to groups.
- Reliable and consistent work ethic.
- CompTIA Net+ and/or CompTIA Security+
- MCSA, MCSE, MCITP, or Microsoft Certified Solutions Expert
- CCNA or CCIE Cisco certifications are considered a plus
Melbourne, FL is known for its vibrant technology sector and thriving business community, making it an excellent location for IT professionals seeking growth and collaboration opportunities.
Career Growth and DevelopmentThe company offers challenging work, opportunities for career advancement, a pleasant work environment, and ongoing training to help you stay at the forefront of IT innovation.
Employment TypeThis is a full-time position as an IT Support Engineer (MSP) based in Melbourne, FL.