IT Support Engineer (Level III)
Location: Las Vegas, NV
Job Type: Full time
Company: K2 Staffing
Salary: $
Category: IT - Help Desk Support
Job Description Apply Now
IT Support Engineer (Level III) positions are integral to the success of IT solutions companies, offering a mix of advanced network administration and client-facing technical support. In this full-time role based in Las Vegas, NV, you will leverage your in-depth expertise to design, implement, and support critical business technology infrastructure. This opportunity is ideal for candidates who thrive in dynamic environments and enjoy direct collaboration with clients to solve complex technical challenges.
As an IT Support Engineer (Level III), you will be responsible for advanced network administration, deploying and managing Windows Servers and Active Directory, and providing expert support for Microsoft Exchange Server. A core aspect of this role is your ability to work closely with sales teams, participating in both pre- and post-sales processes such as technical assessments, proposals, site visits, and solution presentations. You will also play a pivotal part in designing local area networks, implementing network security measures, troubleshooting network infrastructure, managing VOIP and telephone solutions, and supporting cloud computing initiatives.
Your day-to-day activities will also include optimizing network software and hardware, handling escalated service requests, monitoring alert systems, and onboarding new users. You will need to demonstrate extraordinary customer service skills, strong multi-tasking abilities, and a results-oriented mindset to ensure the company delivers on its promise of reliable, cutting-edge IT solutions.
Our client is committed to fostering a collaborative and inclusive work environment, offering career development and ongoing training to ensure you stay at the forefront of technological advancements. Being located in Las Vegas, NV provides unique opportunities to work with a diverse client base and to grow your career in a vibrant metropolitan area known for its technology-driven businesses.
IT Support Engineer (Level III) - Summary- Full-time advanced technical support and network administration role
- Works directly with clients and internal teams to deploy and maintain IT infrastructure
- Located in Las Vegas, NV, serving a dynamic and growing business community
- Collaborate with sales teams for pre- and post-sales support, including discovery meetings, site visits, technical assessments, and solution presentations
- Deploy and manage Windows Servers and Active Directory environments
- Design and implement local area networks (LANs)
- Implement and monitor network security protocols
- Optimize and maintain network software and hardware systems
- Build, deploy, and manage file servers and cloud computing solutions
- Configure and deploy VOIP and telephone solutions
- Troubleshoot network infrastructure and perform root cause analysis
- Manage Microsoft Exchange Server environments
- Monitor alert systems and respond according to established guidelines
- Utilize event logs to diagnose and resolve issues
- Handle escalated service requests requiring advanced technical response
- Support new user onboarding processes
- Competitive salary for IT Support Engineer (Level III) roles
- Challenging work and opportunities for professional development
- Pleasant work environment with a focus on teamwork
- Ongoing training and access to the latest technology
- Career advancement pathways within the IT solutions industry
- Minimum of 4 years’ hands-on experience with networking equipment, Windows servers/workstations, Exchange Server, and Active Directory
- At least 3 years in a client-facing technical environment, such as sales engineering
- Excellent verbal and written communication skills for business-level client interactions
- Strong organizational and time-management capabilities
- Experience preparing technical proposals and implementing business solutions
- Demonstrated reliability, professionalism, and ability to work well within a team
- Solid knowledge of technology and business productivity systems
- Familiarity with RMM (Remote Monitoring and Management) tools is a plus
- Superior customer service, multi-tasking, and problem-solving skills
- Sales training experience and prior work in an MSP environment are advantages
- Holds certifications such as CompTIA Network+, CompTIA Security+, MCSA, MCSE, MCITP, or Cisco CCNA/CCIE
- Proven track record in IT support and network administration
- Effective communicator who excels in both technical and client-facing situations
- Self-motivated, energetic, and eager to stay abreast of new technologies
- Enjoys problem-solving and delivering innovative solutions to clients
- This IT Support Engineer (Level III) role offers the chance to work on impactful technology projects in a supportive, growth-oriented environment
- Located in Las Vegas, NV, providing access to a vibrant professional network and diverse clients
- Applicants are encouraged to apply by clicking the job application button and take the next step in advancing their IT career
Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.