IT Support Engineer III (MSP)
Location: Fort Worth, TX
Job Type: Full time
Company: K2 Staffing
Salary: $
Category: IT - Help Desk Support
Job Description Apply Now
IT Support Engineer III (MSP) Position OverviewWe are seeking an experienced IT Support Engineer III (MSP) for a full-time opportunity in Fort Worth, TX. This position is ideal for an individual who has demonstrated technical expertise within a Managed Service Provider (MSP) environment and is passionate about delivering outstanding IT solutions and customer service. Working with a leading IT solutions company, you will play a key role in supporting clients’ technology needs, implementing advanced IT systems, and ensuring stable, secure, and optimized network environments.
Key Responsibilities- Collaborate with the sales team to provide technical pre- and post-sales support, which includes participating in discovery meetings, site assessments, proposal development, and client presentations.
- Conduct technical assessments to identify client needs and recommend appropriate IT solutions.
- Deploy and manage Windows Servers and Active Directory environments, ensuring reliability and security.
- Design, implement, and maintain Local Area Networks (LANs) to support business operations.
- Implement and monitor robust network security measures to protect client data and systems.
- Optimize and maintain network software and hardware to ensure optimal performance and uptime.
- Build, deploy, and support file servers and cloud-based computing solutions as required by client business needs.
- Configure and deploy Voice over IP (VOIP) solutions and support telephone system requirements.
- Troubleshoot and resolve complex network infrastructure issues, providing escalated technical support for challenging incidents.
- Administer and maintain Microsoft Exchange Server environments, ensuring efficient email communication and security.
- Monitor alert systems, analyze event logs, and take prompt action to resolve technical issues according to established guidelines.
- Receive and respond to escalated service requests, ensuring high-quality support and timely resolution.
- Facilitate new user onboarding, including system setup and access provisioning.
- Minimum of five years of hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers and workstations, Exchange servers, and Active Directory.
- Proven experience working in a Managed Service Provider (MSP) environment is required.
- At least three years of experience in a client-facing or sales engineering role.
- Exceptional verbal and written communication skills, with the ability to interact professionally with clients to address their business and technology needs.
- Strong organizational and time-management skills, with the ability to manage multiple projects and priorities efficiently.
- Demonstrated experience in drafting proposals and implementing technical solutions tailored to business requirements.
- Self-motivated, results-oriented, reliable, and an effective team player.
- Comprehensive understanding of technology solutions and business productivity systems.
- Experience using RMM (Remote Monitoring and Management) tools such as Kaseya or ConnectWise is a plus.
- Familiarity with PSA (Professional Services Automation) or ticketing systems such as Autotask or ConnectWise is preferred.
- Excellent problem-solving skills, extraordinary customer service abilities, and the capacity to multi-task in a dynamic environment.
- Experience with sales training is an advantage.
- CompTIA Network+ and/or CompTIA Security+.
- Microsoft certifications such as MCSA (Microsoft Certified Systems Administrator), MCSE (Microsoft Certified Solutions Expert), or MCITP (Microsoft Certified IT Professional).
- Cisco certifications such as CCNA or CCIE are highly valued.
Fort Worth, TX offers a vibrant business community with diverse opportunities for IT professionals. Working in this area provides access to a growing technology market and a supportive professional environment.
Career GrowthThis IT Support Engineer III (MSP) full-time position offers challenging and rewarding work with ongoing training and career advancement opportunities. You will be part of a collaborative team dedicated to delivering top-tier service and innovative IT solutions to clients.
Equal Opportunity Employer StatementWe are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.