IT Support Engineer III (MSP)
Location: Fort Worth, TX
Job Type: Full time
Company: K2 Staffing
Salary: $
Category: IT - Help Desk Support
Job Description Apply Now
IT Support Engineer III (MSP) Job OverviewWe are seeking an experienced and highly skilled IT Support Engineer III (MSP) for a full-time position. This role is designed for a technology professional with strong technical capabilities and a proven track record in managed services provider (MSP) environments. The IT Support Engineer III (MSP) will play a vital role in supporting a diverse client base, ensuring the highest levels of technical service and customer satisfaction. This position is located in Fort Worth, TX, offering the opportunity to work in a dynamic and growing technology market.
Key Responsibilities- Collaborate with sales teams to provide comprehensive pre- and post-sales technical support, including discovery meetings, site assessments, technical presentations, and proposals.
- Deploy and manage Windows Servers and Active Directory environments, ensuring optimal performance and security.
- Design and implement Local Area Networks (LANs) tailored to client business needs.
- Monitor, implement, and enhance network security protocols to safeguard client infrastructure.
- Optimize and maintain both network software and hardware, ensuring reliability and scalability for client operations.
- Build, deploy, and support file server and cloud computing solutions to enable business continuity and scalability.
- Configure and deploy VOIP solutions to meet communication needs.
- Troubleshoot network infrastructure issues, ensuring quick resolution of technical incidents.
- Manage Microsoft Exchange Server environments for reliable email and communication services.
- Support telephony solutions, providing technical expertise for voice systems.
- Monitor alert systems and take appropriate action based on established guidelines, ensuring system uptime and security.
- Interpret event log messages to identify and resolve technical issues effectively.
- Handle escalated service requests requiring advanced technical expertise and prompt response.
- Facilitate new user onboarding, ensuring proper setup and access to resources.
- Minimum of 5 years of hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers and workstations, Exchange server, and Active Directory.
- Demonstrated experience working in an MSP (Managed Services Provider) environment is required.
- At least 3 years of experience in a client-facing role, such as sales engineering, with the ability to translate technical concepts for business stakeholders.
- Excellent verbal and written communication skills, with a customer-focused approach to problem-solving.
- Strong organizational, time-management, and multitasking abilities to manage multiple projects and priorities efficiently.
- Proven experience writing technical proposals and implementing IT solutions to address business challenges.
- Ability to work both independently and collaboratively as part of a team, exhibiting professionalism and reliability.
- Comprehensive understanding of technology and business productivity systems.
- Familiarity with RMM (Remote Monitoring and Management) tools such as Kaseya or Connectwise is considered a plus.
- Experience with PSA (Professional Services Automation) or ticketing systems such as Autotask or Connectwise is advantageous.
- Exceptional problem-solving skills, a commitment to outstanding customer service, and the ability to handle complex technical issues in a fast-paced environment.
- Sales training experience is considered a plus.
- CompTIA Net+ and/or CompTIA Security+ certification.
- MCSA (Microsoft Certified Systems Administrator/Solutions Associate), MCSE (Microsoft Certified Systems Engineer/Solutions Expert), or MCITP (Microsoft Certified IT Professional).
- CCNA or CCIE Cisco certifications are highly valued.
Fort Worth, TX is a vibrant hub for technology innovation and business growth, offering professionals a diverse range of career development opportunities in the IT sector.
Company Culture and OpportunitiesThe company offers challenging assignments, ongoing professional development, a supportive work environment, and clear paths for career advancement. Employees benefit from continuous training and engagement in meaningful projects that contribute to both client success and personal growth.
Employment TypeThis is a full-time position based in Fort Worth, TX.