IT Support Engineer III (MSP)
Location: Yonkers, NY
Job Type: Full time
Company: K2 Staffing
Salary: $
Category: IT - Help Desk Support
Job Description Apply Now
IT Support Engineer III (MSP) - Full-Time in Yonkers, NY
Are you an experienced IT professional passionate about leveraging technology to address complex business needs? We are seeking a skilled IT Support Engineer III (MSP) to join a dynamic IT solutions company in Yonkers, NY. As an essential team member, you will play a crucial role in the design, deployment, and ongoing management of advanced IT infrastructures for a diverse range of clients. This full-time opportunity is designed for those who excel in fast-paced, client-facing environments and are eager to drive technology solutions in a managed services provider (MSP) setting.
The IT Support Engineer III (MSP) position requires both technical expertise and outstanding communication skills. The ideal candidate will have a deep understanding of networking, Windows Server environments, Active Directory, and cloud computing, as well as a proven record of successful client interactions. This is a fantastic opportunity to join a company that prioritizes innovation, professional growth, and client satisfaction. Working in Yonkers, NY, you’ll benefit from being in a vibrant area with access to a variety of professional resources and networking opportunities.
As an IT Support Engineer III (MSP), your responsibilities will span from technical assessments and implementations to post-sales support and technical account management. You will collaborate closely with both internal teams and external clients, ensuring that technology solutions are tailored to specific business requirements. Your hands-on experience in MSP environments, along with strong troubleshooting, problem-solving, and organizational abilities, will be essential to your success in this role. If you are looking for a challenging and rewarding career opportunity where you can make a significant impact, we encourage you to apply today by clicking the job application button below.
IT Support Engineer III (MSP) - Summary- Full-time role with a leading IT solutions company in Yonkers, NY
- Focus on providing advanced technical support and solutions in a managed services provider environment
- Opportunity to work on innovative projects for a diverse client base
- Professional growth, ongoing training, and a collaborative work environment
- Partner with sales teams to provide pre- and post-sales technical support, including discovery meetings, site visits, proposals, presentations, technical assessments, and ongoing account management
- Deploy and manage Windows Servers and Active Directory infrastructures
- Design local area networks and implement robust network security solutions
- Optimize and maintain network software and hardware for maximum efficiency
- Build and deploy file servers and cloud computing solutions tailored to client needs
- Configure and deploy VOIP solutions to enhance communication capabilities
- Troubleshoot and resolve complex network infrastructure issues
- Administer Microsoft Exchange Server environments
- Provide support for telephone and unified communications solutions
- Monitor alert systems and respond to issues according to established guidelines
- Analyze event logs and utilize diagnostic information to facilitate repairs
- Address escalated service requests requiring advanced technical expertise
- Manage new user onboarding processes and ensure seamless integration
- Competitive compensation structure aligned with industry standards for an IT Support Engineer III (MSP) in Yonkers, NY
- Opportunities for advancement and professional development
- Comprehensive benefits package, including health, retirement, and paid time off
- Challenging work, ongoing training, and a supportive team environment
- Minimum of 5 years hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers and workstations, Exchange server, and Active Directory
- Mandatory prior experience working in an MSP environment
- At least 3 years of experience in a client-facing technical or sales engineering role
- Excellent verbal and written communication skills, with the ability to interact with clients at a business level
- Strong organizational and time-management abilities
- Experience with proposal writing and implementing technical solutions for business needs
- Self-motivated, results-oriented, reliable, and collaborative team player
- Comprehensive understanding of technology and business productivity systems
- Familiarity with RMM (Remote Monitoring and Management) tools, such as Kaseya or ConnectWise, is a plus
- Experience with PSA (Professional Services Automation) ticketing systems, such as Autotask or ConnectWise, is a plus
- Exceptional problem-solving, customer service, multitasking, and organizational skills
- Sales training experience is advantageous
- Holds certifications such as CompTIA Net+, CompTIA Security+, MCSA, MCSE, MCITP, or Cisco certifications like CCNA or CCIE
- Brings a passion for technology and a drive for continuous learning and improvement
- Demonstrates high-level troubleshooting and solution-building acumen
- Thrives in a fast-paced, client-oriented MSP environment
- Embraces collaboration, professionalism, and ethical standards in all interactions
- Position located in Yonkers, NY, offering access to professional development resources and a diverse clientele
- Company values innovation, client satisfaction, and employee growth
- Supportive and inclusive workplace committed to equal employment opportunity
- Encourages applications from candidates of all backgrounds and experiences
If you are an experienced IT Support Engineer III (MSP) ready to make a meaningful impact and advance your career in Yonkers, NY, we invite you to apply by clicking the job application button. Take the next step toward joining a team dedicated to technological excellence and client success.