IT Support Engineer III (MSP)
Location: Bellevue, WA
Job Type: Full time
Company: K2 Staffing
Salary: $
Category: IT - Help Desk Support
Job Description Apply Now
IT Support Engineer III (MSP) OverviewWe are seeking an experienced IT Support Engineer III (MSP) for a full-time position based in Bellevue, WA. This role is central to delivering comprehensive IT solutions and technical support for a managed services provider (MSP) environment. The ideal candidate will demonstrate advanced troubleshooting skills, a deep understanding of network infrastructure, and a proven ability to communicate effectively with clients and team members alike.
Key Responsibilities- Collaborate with sales teams to provide both pre-sales and post-sales technical support, including participating in discovery meetings, conducting site visits, preparing proposals and presentations, performing technical assessments, and supporting implementation and ongoing account management.
- Deploy and manage Windows Servers and Active Directory environments, ensuring stability, security, and optimal configuration for client needs.
- Design, implement, and maintain Local Area Networks (LANs), including optimization of network hardware and software for peak performance and security.
- Implement and monitor comprehensive network security measures to protect client data and infrastructure.
- Build, deploy, and manage file servers and cloud computing solutions, tailoring configurations to meet diverse business requirements.
- Configure and deploy Voice over IP (VOIP) solutions and telephone systems to support client communication needs.
- Perform advanced network infrastructure troubleshooting, resolving escalated service requests and complex technical issues efficiently.
- Manage Microsoft Exchange Servers, ensuring reliable email and communication services for clients.
- Monitor alert systems and respond appropriately, using event logs and diagnostic information to execute repairs as needed.
- Lead new user onboarding processes, ensuring smooth transitions and effective integration into client environments.
- Utilize remote monitoring and management (RMM) tools such as Kaseya or ConnectWise to oversee client systems and proactively address issues.
- Leverage professional services automation (PSA) or ticketing systems like Autotask or ConnectWise for efficient incident tracking and resolution.
- Minimum five years of hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers, workstations, Exchange Server, and Active Directory in an IT support role.
- At least three years of experience working in a client-facing environment, such as sales engineering or technical consulting.
- Strong verbal and written communication skills, with the ability to work directly with clients to understand and resolve business and technology challenges.
- Outstanding organizational and time-management abilities, with a track record of effectively managing multiple priorities.
- Experience developing technical proposals and implementing tailored IT solutions to address unique business requirements.
- Demonstrated reliability, professionalism, self-motivation, and the ability to work both independently and as part of a team.
- Deep understanding of business productivity systems and how technology aligns with organizational goals.
- Familiarity with RMM and PSA tools such as Kaseya, ConnectWise, or Autotask is highly valued.
- Exceptional problem-solving skills, commitment to delivering top-tier customer service, and the ability to multitask in a fast-paced environment.
- Previous experience in a managed services provider (MSP) environment is highly preferred.
- Sales training or experience working closely with sales teams is a plus.
- CompTIA Network+ and/or CompTIA Security+ certifications.
- MCSA (Microsoft Certified Systems Administrator), MCSE (Microsoft Certified Solutions Expert), or MCITP (Microsoft Certified IT Professional).
- CCNA or CCIE (Cisco Certified Network Associate/Expert) certifications are advantageous.
Bellevue, WA is a thriving technology hub that offers IT professionals access to innovative companies and a vibrant business community, making it an excellent location for career growth in the IT support sector.
Employment TypeThis is a full-time position as an IT Support Engineer III (MSP) based in Bellevue, WA. The role provides the opportunity to work in a dynamic environment with ongoing professional development and career advancement opportunities.
Equal Opportunity Employer StatementAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.