IT Support Engineer II
Location: San Diego, CA (Miramar)
Job Type: Full time
Company: K2 Staffing
Salary: $
Category: IT - Help Desk Support
Job Description Apply Now
IT Support Engineer II roles are essential in maintaining seamless technology operations for organizations, especially those in highly technical fields such as biotech. This position focuses on ensuring optimal system performance and consistent end-user satisfaction by promptly responding to support requests and managing a wide range of IT infrastructure. As a full-time opportunity in San Diego, CA, this IT Support Engineer II role offers the chance to join a leading biotech company dedicated to innovation and technical excellence.
Working as an IT Support Engineer II, you will play a pivotal part in the company's IT team, acting as the primary contact for all IT-related tickets and support needs. The role requires not only technical expertise but also strong communication skills and a commitment to providing exceptional customer service. You will be responsible for handling a variety of support channels, including telephone, web portal, and email, ensuring that all requests are resolved quickly and efficiently. This position also involves both routine and complex technical tasks, making it highly dynamic and rewarding.
Located in San Diego, CA, this full-time IT Support Engineer II position provides a unique opportunity to contribute to a collaborative, forward-thinking environment. San Diego is renowned for its vibrant biotech sector and offers a robust professional community, making it an exceptional place to advance your IT career.
IT Support Engineer II - Summary- Serve as the primary IT support technician responsible for ensuring system reliability and user satisfaction.
- Respond to support requests efficiently and effectively across multiple communication channels.
- Participate in the ongoing development of IT processes and best practices.
- Provide courteous, timely, and effective resolution of end-user issues via service desk requests.
- Set up provisioning and system configuration for new hires to ensure smooth onboarding.
- Prioritize and manage incidents and service requests to meet established service level agreements (SLAs).
- Utilize remote tools and diagnostic utilities to troubleshoot and resolve technical issues.
- Administer servers, including Active Directory, File & Print services, DNS, and DHCP.
- Install and update antivirus software, ensuring systems remain secure from threats.
- Administer network firewalls and switches, performing regular maintenance and updates.
- Optimize and maintain both network hardware and software for peak performance.
- Build and deploy file servers as well as cloud-based solutions to support organizational growth.
- Configure and deploy VOIP and telephone solutions to ensure seamless communication.
- Monitor alert systems, taking appropriate actions as defined by company guidelines.
- Analyze event logs to diagnose and repair system issues efficiently.
- Handle escalated support requests that require advanced troubleshooting and expertise.
- Competitive salary commensurate with experience and industry standards.
- Comprehensive benefits package, including medical, dental, and vision coverage.
- Opportunities for ongoing training and professional development within the organization.
- Challenging projects and a supportive work environment in the biotech sector.
- Career advancement opportunities based on performance and skill development.
- At least 4 years of hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers and workstations, Exchange servers, and Active Directory.
- 2-3 years of experience in a client-facing environment, such as sales engineering.
- Proficiency with Remote Monitoring and Management tools (e.g., Connectwise, Kaseya).
- Experience with PSA (Professional Services Automation) ticketing systems.
- Excellent verbal and written communication skills for engaging with clients on technical and business issues.
- Strong organizational and time-management abilities.
- Experience in proposal writing and implementing technical solutions to meet business needs.
- High-level problem-solving skills, extraordinary customer service orientation, and the ability to multitask effectively.
- Familiarity with technology and business productivity systems.
- Sales training or experience is a plus.
- Experience working in a Managed Service Provider (MSP) environment is highly desirable.
- CCNA or CCIE Cisco certifications (preferred but not required).
- CompTIA Network+ and/or CompTIA Security+ certifications (preferred).
- MCSA, MCSE, MCITP, or Microsoft Certified Solutions Expert credentials are valuable assets.
- Demonstrated ability to thrive in a fast-paced, team-oriented setting.
- Self-motivated, reliable, results-driven, and professional in all interactions.
- The company fosters a collaborative and inclusive workplace culture.
- There is a strong emphasis on continual learning and career growth.
- The location in San Diego, CA, offers a thriving biotech and technology community.
- Full-time employment with stable work hours and supportive management.
If you are ready to advance your career as an IT Support Engineer II and make a significant impact in the biotech industry, we encourage you to apply now by clicking the job application button. Join a team that values technical excellence, customer focus, and professional growth in a dynamic and innovative environment.