IT Support Engineer
Location: Tarpon Springs, FL
Job Type: Full time
Company: K2 Staffing
Salary: $
Category: IT - Help Desk Support
Job Description Apply Now
IT Support Engineer (Full-time) – Tarpon Springs, FLOur client, a respected IT solutions provider, is seeking a skilled IT Support Engineer to join their team on a full-time basis in Tarpon Springs, FL. This role is ideal for professionals who are passionate about leveraging technology to create solutions that address client business needs, while demonstrating strong communication and technical expertise in a client-facing environment. As an IT Support Engineer, you will play a crucial role in supporting, deploying, and optimizing IT infrastructure for a diverse client base, helping drive operational success and client satisfaction.
Responsibilities- Collaborate with the sales team to deliver pre- and post-sales technical support, including participation in discovery meetings, site visits, technical assessments, and proposal development.
- Present technical solutions to clients through proposals and presentations, ensuring clear communication and alignment with business objectives.
- Deploy, manage, and maintain Windows Servers and Active Directory environments for client organizations.
- Design, implement, and troubleshoot Local Area Networks (LANs), ensuring optimal performance and reliability.
- Implement and monitor network security protocols to safeguard client systems against threats and vulnerabilities.
- Optimize and maintain network software and hardware, ensuring systems are up-to-date and functioning efficiently.
- Build and deploy file servers, as well as cloud computing solutions, to meet evolving client requirements.
- Configure and deploy VOIP (Voice Over Internet Protocol) solutions for enhanced business communications.
- Troubleshoot network infrastructure issues, utilizing event logs and alert systems to identify and resolve problems.
- Manage Microsoft Exchange Server environments to support client email and collaboration needs.
- Support the configuration and maintenance of telephone solutions for business clients.
- Monitor alert systems proactively, taking prompt action in accordance with established guidelines to address any issues.
- Handle escalated service requests that require advanced technical responses and problem-solving skills.
- Provide onboarding support for new users, ensuring smooth integration into client IT environments.
- Minimum of 4 years of hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers and workstations, Exchange server, and Active Directory.
- At least 3 years of experience in a client-facing environment, such as sales engineering or technical consulting.
- Strong verbal and written communication skills, with an ability to engage business clients and understand their technology needs.
- Excellent organizational and time-management skills, demonstrating reliability and professionalism.
- Proven experience in drafting proposals and implementing technical solutions to address business challenges.
- Ability to multi-task and prioritize in a fast-paced environment, delivering extraordinary customer service.
- Demonstrated understanding of technology and business productivity systems.
- Experience with RMM (Remote Monitoring and Management) tools is considered a plus.
- Sales training experience is an advantage.
- Prior experience working in a Managed Service Provider (MSP) environment is highly valued.
- CompTIA Network+ (Net+) and/or CompTIA Security+ certifications.
- Microsoft certifications such as MCSA (Microsoft Certified Systems Administrator), MCSE (Microsoft Certified Systems Engineer or Solutions Expert), or MCITP (Microsoft Certified IT Professional).
- Cisco certifications such as CCNA (Cisco Certified Network Associate) or CCIE (Cisco Certified Internetwork Expert).
As an IT Support Engineer in Tarpon Springs, FL, you will benefit from a collaborative work environment, ongoing training, and opportunities for career growth. The Tarpon Springs area is known for its welcoming community and vibrant business landscape, making it an excellent location for IT professionals to advance their careers.
The company is committed to providing a challenging and rewarding work environment that supports professional development and personal growth.