IT Support Coordinator
Location: Rochester, MN
Job Type: Contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
The IT Support Coordinator plays a pivotal role in providing exceptional technical and customer support for endpoint equipment such as laptops, mobile devices, and related technology at a leading healthcare facility. As the first point of contact for users seeking assistance with equipment drop-offs, pick-ups, and general troubleshooting, the IT Support Coordinator ensures seamless technology operations and a positive user experience. This full-time position is based in Rochester, MN, and focuses on facilitating effective communication between customers and service technicians while maintaining meticulous documentation and ticket tracking. The IT Support Coordinator is an essential member of the support team, contributing to the efficient delivery of services in a fast-paced environment.
Working as an IT Support Coordinator allows you to directly impact the productivity and satisfaction of technology users by providing timely assistance and ensuring that endpoint devices are functioning optimally. You will be responsible for managing walk-in customer interactions, supporting loaner device distribution, and collaborating with technical staff to streamline repair and service processes. Your ability to utilize MS Office applications proficiently and maintain accurate records will be vital in delivering top-tier support services.
As the IT Support Coordinator, you will join a dynamic organization with a proven track record of success and a strong commitment to employee development and satisfaction. You'll benefit from comprehensive benefits, opportunities to grow within the company, and the chance to work with a team that values your contributions. The company’s longstanding reputation in the industry and supportive work environment make this role an excellent opportunity for individuals passionate about customer service and technology support.
IT Support Coordinator - Summary- Serves as the first point of contact for users requiring assistance with endpoint equipment, including laptops and mobile devices.
- Facilitates walk-in support, addressing customer inquiries and distributing loaner devices.
- Collaborates closely with service technicians to ensure prompt and accurate resolution of technical requests.
- Handles documentation and tracks tickets related to customer and equipment requests using MS Office applications.
- Welcome and assist customers who are dropping off or picking up endpoint equipment, ensuring a smooth and efficient process.
- Provide immediate assistance to walk-in users, including issuing loaner laptops and offering on-the-spot support for general technical inquiries.
- Act as a liaison between customers and service technicians, facilitating effective communication to expedite repairs and service requests.
- Utilize Microsoft Office Suite to document customer interactions, log service requests, and maintain accurate records of equipment movement.
- Track ticket status and follow up with customers to ensure requests are resolved in a timely manner.
- Support the overall operations of the endpoint support team by contributing to process improvements and maintaining high standards of customer service.
- Competitive compensation package commensurate with experience and skills.
- Comprehensive benefits including medical, dental, vision, and life insurance.
- Employee Stock Ownership Program for long-term financial growth.
- Access to an industry-leading organization with opportunities for career advancement.
- Dedicated Engagement Manager providing ongoing support and guidance.
- Recognition as a Best of Staffing® Client and Talent Award winner for multiple years.
- High school diploma or GED with at least four years of experience in project coordination, order fulfillment, or customer service; OR
- Associate’s degree with a minimum of two years of relevant experience; OR
- Bachelor’s degree with strong computer troubleshooting and problem-solving skills.
- Excellent customer service and interpersonal communication skills.
- Familiarity with endpoint equipment, such as laptops and mobile devices.
- Proficiency with Microsoft Office applications for documentation and ticket tracking.
- Ability to prioritize tasks and manage multiple requests in a fast-paced environment.
- Demonstrates professionalism and a customer-focused attitude in all interactions.
- Thrives in collaborative, team-oriented settings and works effectively with technical staff.
- Shows attention to detail in maintaining accurate records and following up on service requests.
- Possesses strong organizational and multitasking abilities.
- Adaptable to changing priorities and able to remain composed under pressure.
- The healthcare facility in Rochester, MN, is a vibrant environment offering the chance to work with diverse professionals and support advanced technology operations.
- This full-time IT Support Coordinator role offers career growth potential and exposure to best-in-class IT support processes.
- Applicants of all backgrounds are encouraged to apply by clicking the job application button and joining a supportive, inclusive team.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.