IT Support Analyst
Location: Brentwood, TN
Job Type: Contract To Hire
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
The IT Support Analyst role offers a dynamic opportunity for technical professionals to provide comprehensive technology support within a healthcare setting. This position is ideal for individuals who have a passion for problem-solving and delivering excellent service to end-users, including healthcare staff and executives. The IT Support Analyst will play a crucial part in ensuring the reliability and availability of IT systems, hardware, and software across the organization, contributing to the smooth operation of vital healthcare services. As an integral member of the IT support team, you will be responsible for documenting and resolving technical issues, collaborating with various departments, and maintaining clear and effective communication with both technical and non-technical personnel.
In this full-time contract role, the IT Support Analyst will handle a variety of technical issues related to Windows operating systems, Active Directory, Microsoft Office 365, hardware devices, network systems, and cloud platforms such as Azure and VMware. You will be expected to respond efficiently to service requests, troubleshoot and resolve incidents, and provide guidance to staff members across multiple facilities. The role requires the ability to travel up to 20% as needed to support on-site requirements, ensuring that service levels remain high and that all users receive timely assistance.
IT Support Analysts must possess strong organizational skills, the ability to prioritize tasks, and the capability to work independently while also contributing to a collaborative team environment. Excellent interpersonal and communication skills are essential, as you will often be required to translate technical information into terms that can be easily understood by clinical and non-technical staff.
By joining the team, you will become part of an organization with a long-standing reputation in the industry, offering opportunities for professional growth and development. The company provides a competitive compensation package, comprehensive benefits, and a supportive environment focused on employee success.
IT Support Analyst - Summary- Serve as the primary point of contact for IT support within a healthcare environment.
- Address and document technical issues related to hardware, software, and network systems.
- Collaborate with IT teams to resolve incidents in a timely and efficient manner.
- Provide excellent service to healthcare staff, executives, and non-technical users.
- Travel up to 20% to support multiple facilities as required.
- Document and respond to user requests and technical issues concerning hardware, software, and network systems.
- Work closely with support teams to troubleshoot and resolve technical problems.
- Support end-users in a healthcare setting, offering technical assistance for Windows, Office 365, Active Directory, and related hardware.
- Provide clear communication and instructions to non-technical staff, including clinicians and executives.
- Prioritize and manage multiple support tasks and resolve complex technical challenges.
- Travel to various facilities as needed to provide on-site technical support.
- Competitive compensation package offered for this IT Support Analyst role.
- Comprehensive benefits including Medical, Dental, Vision, and Life Insurance.
- Employee Stock Ownership Program available.
- Engagement Manager committed to your success and career progression.
- Opportunity to be part of an industry-leading company with a strong reputation for excellence.
- Minimum of 4 years IT experience in a large enterprise or healthcare environment.
- Expertise with Windows OS, Active Directory, Microsoft Office 365, and networking fundamentals.
- Experience troubleshooting hardware, printers, and cloud environments such as Azure and VMware.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Valid driver's license and reliable transportation for required travel.
- Proactive, self-motivated, and able to work independently and as part of a team.
- Adaptable to changing priorities and able to support multiple facilities effectively.
- Strong customer service orientation with a focus on delivering high-quality support.
- Excellent problem-solving skills and attention to detail.
- Comfortable working in a healthcare environment supporting a range of end-users.
- Organization has over 25 years of industry experience and a proven track record in the market.
- Recipient of ClearlyRated's Best of Staffing® Client and Talent Award for 12 consecutive years.
- Committed to diversity and inclusion in the workplace.
- Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
- Compliance with governmental recordkeeping and reporting requirements for civil rights laws and regulations is strictly maintained.
If you are an experienced IT Support Analyst seeking a rewarding role in a dynamic healthcare environment and meet the qualifications listed above, we encourage you to apply today by clicking the job application button. Join our team and contribute to the continued success of a leading organization while advancing your career in IT support.