IT Service Desk Technician
Location: Franklin, TN
Job Type: Contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
Join a rapidly growing organization as an IT Service Desk Technician and become part of a dynamic, collaborative environment dedicated to delivering high-quality technical support. As an integral member of the IT team, you will provide essential hands-on support for PCs, devices, and software, ensuring seamless operations across the organization. This role is ideal for professionals who possess a strong passion for technology and customer service, and who are eager to be part of a team-oriented culture that values communication, problem-solving, and continuous learning.
The IT Service Desk Technician role involves supporting both onsite and remote employees, addressing a range of technical needs from Windows operating system installations and troubleshooting to participating in departmental projects. You will utilize enterprise tools such as Active Directory for user management, ServiceNow for ticket tracking, and virtual desktop platforms including Citrix and VMware Horizon View to deliver comprehensive IT solutions. Your contribution will have a direct impact on the productivity and satisfaction of end-users, making your role both challenging and rewarding.
Positioned within a supportive workplace, you will have the opportunity to develop your skills and advance your career in an environment that encourages teamwork and innovation. With exposure to enterprise environments and cutting-edge technologies, you will play a key role in maintaining business continuity and supporting organizational goals. Excellent communication skills and a customer-focused mindset are essential as you interact with colleagues and address technical issues with professionalism and efficiency.
If you are looking for a fulfilling career as an IT Service Desk Technician, and thrive in a fast-paced, collaborative setting, this opportunity provides the platform to enhance your technical abilities and grow within a respected industry leader. Take the next step in your IT career and apply today by clicking the job application button below.
IT Service Desk Technician - Summary- Deliver hands-on technical support for PCs, devices, and various software applications within the organization.
- Assist both onsite and remote staff with operating system installations, troubleshooting, and virtual desktop support.
- Utilize enterprise-level tools such as Active Directory, ServiceNow, Citrix, and VMware Horizon View.
- Participate actively in departmental projects while maintaining strong communication and problem-solving skills.
- Provide technical support for Windows 10 and Windows 11 environments, including imaging and software deployment.
- Assist with troubleshooting issues related to PCs, mobile devices, and software applications.
- Support employees via ticketing systems, ensuring timely response and resolution of IT requests.
- Utilize Active Directory for user account management, security group assignments, and password resets.
- Support and maintain virtual desktop environments using Citrix and VMware Horizon View.
- Collaborate with team members on IT projects and initiatives, contributing to a positive and efficient work environment.
- Document support activities and resolutions accurately in ServiceNow.
- Provide guidance and technical assistance, demonstrating a customer-first approach in all interactions.
- Occasionally lift equipment up to 50 lbs and perform tasks that require walking throughout the facility.
- Competitive compensation package commensurate with experience and qualifications.
- Comprehensive benefits including medical, dental, vision, and life insurance.
- Employee Stock Ownership Program and team-oriented culture.
- Access to ongoing professional development and advancement opportunities.
- Recognition as part of an award-winning organization with a strong industry reputation.
- Minimum of 2 years' hands-on experience supporting Windows 10; familiarity with Windows 11 is beneficial.
- Proficiency with Active Directory, including user management and security group administration.
- Experience utilizing ServiceNow or a similar IT service management platform.
- Demonstrated knowledge of virtual desktop platforms such as Citrix and VMware Horizon View.
- Strong verbal communication skills and a commitment to customer service excellence.
- Ability to lift up to 50 lbs and work in a physically active environment.
- Previous experience in enterprise settings (500+ employees) and/or healthcare environments is a plus.
- Detail-oriented problem solver with a proactive attitude toward IT challenges.
- Effective communicator who excels in fast-paced, team-oriented settings.
- Adaptable to changing technologies and organizational needs.
- Demonstrated commitment to delivering exceptional customer support.
- Interest in ongoing professional growth and contributing to a collaborative work environment.
- The IT Service Desk Technician position offers exposure to innovative technologies and the chance to make a real impact within a reputable organization.
- Employees benefit from a close-knit team culture and the resources of an established company.
- Contributing to departmental projects and initiatives is encouraged, providing opportunities for skill development and recognition.
- Located in a thriving region, the organization provides a vibrant workplace where your skills and dedication are valued.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
If you are ready to take your IT support career to the next level, click the application button now and join our team as an IT Service Desk Technician!