IT Service Desk Technician
Location: Nashville, TN
Job Type: Contract To Hire
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
The IT Service Desk Technician plays a vital role in delivering comprehensive technical support to employees and departments in a high-paced, 24/7 environment. As a Full-time IT Service Desk Technician, you will be responsible for ensuring the stability and continuity of all technology services within the organization, handling system and network troubleshooting, and providing excellent customer service. This opportunity is ideal for individuals who excel in dynamic settings and are passionate about technology support. The position involves working night shifts and requires the ability to resolve technical issues promptly while maintaining a customer-focused approach. If you are seeking a rewarding role in a reputable organization and are motivated to contribute to a collaborative, team-oriented culture, we encourage you to apply by clicking the job application button.
IT Service Desk Technician - SummaryAs an IT Service Desk Technician, you will act as the initial point of contact for all technical support needs across the organization. You will be responsible for monitoring and maintaining technology systems, diagnosing and resolving incidents, performing system health checks, and guiding users through technical solutions. The environment is dynamic, requiring quick thinking, attention to detail, and the ability to work independently as well as part of a team, especially during night shifts.
Duties & Responsibilities- Deliver timely and effective support for hardware, software, and network-related issues in a 24/7 business setting.
- Monitor electrical and network systems, identify incidents, and troubleshoot using established procedures and documentation.
- Perform regular system health checks, complete scheduled maintenance tasks, and operate job scheduling tools to ensure optimal system performance.
- Maintain and apply basic knowledge of server operating systems, networking protocols, and data recovery procedures.
- Provide training and orientation to users on hardware and software functions as required, and offer remote troubleshooting support for network and computing devices.
- Respond promptly to customer inquiries, ensuring issues are addressed efficiently and professionally to enhance customer satisfaction.
- Collaborate with team members and escalate complex issues to higher-level support personnel when necessary.
- Document incident resolutions, follow up on outstanding requests, and ensure all support activities adhere to organizational policies and standards.
- Competitive compensation package tailored to your experience and qualifications.
- Comprehensive benefits including Medical, Vision, Dental, and Life Insurance.
- Access to Employee Stock Ownership Program.
- Supportive, close-knit, and team-oriented work culture.
- Opportunities for professional growth within an industry-leading organization.
- Recognition through awards, such as ClearlyRated's Best of Staffing® Client and Talent Award.
- Proven experience providing IT support in a fast-paced environment, preferably within a 24/7 operational setting.
- Strong customer service orientation, serving as the Voice of the Customer in all interactions.
- Excellent organizational skills with a keen attention to detail.
- Demonstrated ability to work independently and collaboratively within a team.
- Effective communication and problem-solving skills to identify and resolve technology issues efficiently.
- Familiarity with server operating systems, networking fundamentals, and data recovery techniques.
- Willingness and ability to work night shifts as part of a rotating schedule.
- Adaptable and eager to learn, with a commitment to staying updated on the latest technology trends and troubleshooting methods.
- Positive attitude and a collaborative spirit, thriving in a team-based environment while also being self-motivated for independent work.
- Strong sense of responsibility and dedication to delivering excellent service to all users.
- Ability to remain calm under pressure and manage multiple priorities efficiently.
- Work is performed in a supportive and inclusive organizational culture recognized for industry excellence.
- Located in the vibrant downtown area, offering a unique opportunity to advance your IT career while contributing to a reputable organization.
- This position is open to qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
If you are ready to take the next step in your IT support career as an IT Service Desk Technician, we invite you to apply now by clicking the job application button and joining a team dedicated to delivering outstanding technology solutions and customer service.