IT Service Desk Technician
Location: Troy, MI
Job Type: Contract To Hire
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
IT Service Desk Technician positions are critical roles within any organization that values smooth and efficient technical operations. In this dynamic and fast-paced environment, IT Service Desk Technicians serve as the first point of contact for resolving a wide range of computer hardware, software, and telecommunications issues. By providing remote technical support, these professionals ensure that users across multiple locations experience minimal downtime and receive prompt, effective solutions to their technical problems.
As an IT Service Desk Technician, you will leverage your expertise in troubleshooting a variety of devices and platforms, including laptops, desktops, thin clients, tablets, desk phones, printers, and scanners. Utilizing industry-standard ticketing systems such as ServiceNow, you will efficiently track, manage, and resolve technical incidents and service requests. Your role will also involve applying your knowledge of networking, VPN solutions, Citrix infrastructure, and Active Directory to address complex issues and maintain the organization’s technological backbone.
Working full-time as an IT Service Desk Technician offers you the chance to collaborate with a highly skilled team and develop your technical abilities further. You will play a key part in supporting business operations, ensuring that employees across the country have the IT resources and support they need to perform their roles effectively. This position not only offers competitive compensation and a comprehensive benefits package, but it also provides opportunities for career advancement within a reputable organization known for its commitment to employee success and industry leadership.
Located in Troy, Michigan, this full-time IT Service Desk Technician opportunity allows you to work in an area known for its strong business community and vibrant professional environment. By joining a leading organization, you will benefit from a collaborative culture and access to industry-best practices that foster personal and professional growth.
If you are passionate about IT support, possess strong troubleshooting skills, and are committed to delivering exceptional service, we encourage you to apply for the IT Service Desk Technician role today by clicking the application button.
IT Service Desk Technician - Summary- Provide remote technical support for computer hardware, software, and telecommunications equipment using ServiceNow
- Resolve technical issues for users across various locations, ensuring minimal downtime and high user satisfaction
- Collaborate with team members to provide comprehensive IT support and maintain operational efficiency
- Opportunity to work in a leading organization with a strong reputation in the industry
- Respond to IT service requests and incidents submitted via the ServiceNow ticketing system
- Diagnose and resolve hardware and software issues for laptops, desktops, tablets, thin clients, and mobile devices
- Troubleshoot and support telecommunications equipment, including desk phones, printers, and scanners
- Support networking and VPN connectivity issues to ensure secure remote access for users
- Administer and troubleshoot Citrix infrastructure and Active Directory-related problems
- Document solutions and update ticket status to provide transparent support and knowledge sharing
- Follow established procedures for escalation and collaborate with other IT teams as necessary
- Competitive compensation package
- Comprehensive benefits including medical, dental, vision, and life insurance
- Employee Stock Ownership Program
- Opportunity for professional growth and advancement within the organization
- Recognition as a ClearlyRated's Best of Staffing Client and Talent Award winner for 12 years in a row
- Minimum of 3 years B2B IT/technical support experience providing remote phone support (helpdesk or service desk environment)
- Extensive experience with computer hardware, software, and tier 2 troubleshooting or higher
- Strong skills in telecom, networking, VPN, and support for thin clients, laptops, tablets, desk phones, printers, and scanners
- Experience with Citrix infrastructure and Active Directory
- Proficiency in using ServiceNow or similar ticketing systems
- Demonstrates excellent communication and problem-solving skills
- Adaptable and able to manage multiple priorities in a fast-paced environment
- Team-oriented and collaborative mindset
- Highly organized with strong attention to detail
- Driven to provide outstanding customer service and technical support
- Work is performed primarily in a remote support capacity with a focus on resolving issues efficiently and effectively
- Comprehensive onboarding and ongoing training provided
- Support from dedicated engagement managers committed to your career success
- Located in a vibrant business community with access to a range of professional resources
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
If you are ready to take the next step in your IT career and join a team that values expertise, collaboration, and growth, click the application button to apply for the IT Service Desk Technician position today.