IT Help Desk Technician II (MSP, RMM)
Location: Johannesburg, SA
Job Type: Full time
Company: K2 Staffing
Salary: $
Category: IT - Help Desk Support
Job Description Apply Now
The role of IT Help Desk Technician II (MSP, RMM) is a crucial position for technology-driven organizations seeking to deliver exceptional technical support to their clients. As an integral part of a fast-paced Managed Services Provider (MSP) environment, this position empowers professionals to apply their expertise in desktop, server, and networking support while working alongside a team dedicated to maintaining seamless IT operations. Based in Johannesburg, this full-time opportunity allows technology professionals to leverage their skills in both remote and on-site settings, ensuring clients' infrastructure and end-users are supported efficiently and effectively.
As an IT Help Desk Technician II (MSP, RMM), you will play a vital role in delivering technical solutions and troubleshooting for clients utilizing Windows desktop environments, Windows Server operating systems, and network infrastructure. Your experience with Remote Monitoring and Management (RMM) tools and Professional Services Automation (PSA) systems will be instrumental in resolving advanced service desk requests and maintaining high customer satisfaction. This role presents a dynamic opportunity for IT support professionals who thrive on problem-solving, continuous learning, and building positive client relationships within a supportive and growth-oriented team.
Working as a full-time team member in Johannesburg offers you exposure to a vibrant technology hub where innovation and collaboration are at the forefront. If you are ready to advance your career in IT support and be part of a forward-thinking MSP environment, this position offers a rewarding pathway to professional development. Click the job application button to take the next step in your IT career!
IT Help Desk Technician II (MSP, RMM) - Summary- Key contributor providing technical support for business desktop, server, and networking environments.
- Works directly with Managed Services Providers (MSPs) and diverse client portfolios.
- Utilizes RMM tools and PSA systems for effective incident management and problem resolution.
- Delivers high-quality customer support in a full-time capacity, both remotely and on-site.
- Serve as the primary point of contact for troubleshooting Windows desktop issues.
- Deliver end-user technical support and ensure prompt resolution of hardware and software incidents.
- Assist in the administration and maintenance of Windows Server 2016 and 2019 environments.
- Monitor system alerts and act according to established service protocols to minimize downtime.
- Resolve escalated service desk requests requiring advanced technical analysis and troubleshooting.
- Support the onboarding of new users including account setup, access provisioning, and system configuration.
- Deliver comprehensive network support across LAN and WAN environments, ensuring connectivity and reliability.
- Install, configure, and maintain network hardware to support business continuity.
- Maintain thorough documentation for all technical activities, ensuring compliance with organizational standards.
- Competitive salary structure designed for the IT services industry.
- Full-time employment with opportunities for skill development and career progression.
- Access to training resources and exposure to leading enterprise technologies.
- Supportive work environment with a focus on professional growth and work-life balance.
- Previous experience working for a Managed Services Provider (MSP) is required.
- Minimum of 3 years in IT support roles such as Help Desk, Desktop Support, IT Support Analyst, Service Desk, or User Support.
- Hands-on experience with Remote Monitoring & Management (RMM) tools (e.g., ConnectWise, Kaseya, Ninja).
- Proficiency with Professional Services Automation (PSA) or ticketing systems (e.g., Autotask).
- Experience in firewall and network administration, including platforms such as SonicWall and Meraki.
- Demonstrated expertise in troubleshooting complex networks, servers, and workstation issues.
- Familiarity with cloud-based environments and associated support requirements.
- Excellent customer service skills with a professional, courteous manner.
- Strong written and verbal communication skills, including group presentation capability.
- Dependable work ethic and consistent performance in a dynamic support environment.
- Demonstrated eagerness to learn and expand technical knowledge within the IT field.
- Proactive problem solver with a passion for customer success and technology.
- Adaptable team player who excels in fast-paced, client-focused MSP environments.
- Detail-oriented with a commitment to maintaining documentation standards and operational best practices.
- Effective communicator who can translate technical concepts for diverse audiences.
- Self-driven to pursue ongoing professional development and IT certifications.
- This is a full-time opportunity based in Johannesburg, offering the chance to work within a thriving technology sector.
- Company values diversity, inclusivity, and equal opportunity in the workplace.
- Applicants are encouraged to click the job application button to join a team dedicated to delivering best-in-class IT support services.
- All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.