IT Help Desk Technician II (MSP)
Location: Miami, FL
Job Type: Full time
Company: K2 Staffing
Salary: $
Category: IT - Help Desk Support
Job Description Apply Now
IT Help Desk Technician II (MSP) Job SummaryThis full-time IT Help Desk Technician II (MSP) position offers a dynamic opportunity to join a leading IT solutions company in Miami, FL. As an integral member of a Managed Service Provider (MSP) team, you will provide advanced help desk support and technical expertise to a diverse client base. The IT Help Desk Technician II (MSP) role requires hands-on experience with network administration, troubleshooting hardware and software issues, and delivering excellent client service. Working as an IT Help Desk Technician II (MSP) in Miami, FL provides the chance to engage with a variety of technology environments and support business productivity within a vibrant metropolitan area.
Responsibilities- Collaborate with sales teams to deliver comprehensive pre- and post-sales support, including participating in discovery meetings, site visits, proposal development, technical assessments, and presentations.
- Implement, configure, and manage Windows Servers and Active Directory environments.
- Design, deploy, and maintain Local Area Networks (LANs) tailored to client needs.
- Implement and monitor robust network security measures to protect client data and systems.
- Optimize and maintain network hardware and software, ensuring reliable performance and up-to-date configurations.
- Build and deploy file servers as well as implement cloud computing solutions for scalable client operations.
- Configure and deploy Voice over IP (VOIP) solutions for enhanced client communications.
- Perform advanced troubleshooting of network infrastructure, identifying and resolving issues efficiently.
- Manage, configure, and troubleshoot Microsoft Exchange Server environments.
- Support telephone system solutions, ensuring seamless communication for clients.
- Monitor alert systems and respond appropriately based on established guidelines.
- Utilize event logs to identify and resolve technical issues, ensuring minimal downtime for clients.
- Handle escalated service requests that require advanced problem-solving skills and rapid response.
- Facilitate new user onboarding, including account setup and system orientation.
- Proven experience in a Managed Service Provider (MSP) environment is required for the IT Help Desk Technician II (MSP) role.
- At least three years of hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers, workstations, Exchange servers, and Active Directory.
- Two to three years of experience in a client-facing technical environment, such as sales engineering, with strong communication skills.
- Excellent verbal and written communication abilities, with a focus on understanding client business and technology needs.
- Strong organizational and time-management skills, able to manage multiple tasks and prioritize effectively.
- Experience writing proposals and implementing technical solutions to address business requirements.
- Self-motivated, results-oriented, and reliable team player with a professional demeanor.
- Comprehensive understanding of technology and business productivity systems.
- Experience with Remote Monitoring and Management (RMM) tools is a plus.
- Exceptional problem-solving skills, customer service orientation, and the ability to multitask efficiently.
- Sales training experience is advantageous for this position.
- CompTIA Network+ and/or CompTIA Security+ certifications.
- Microsoft certifications such as MCSA (Microsoft Certified Systems Administrator), MCSE (Microsoft Certified Systems Engineer), or MCITP (Microsoft Certified IT Professional).
- Cisco certifications such as CCNA or CCIE are considered a strong asset.
In the IT Help Desk Technician II (MSP) role in Miami, FL, you will benefit from a collaborative and professional environment with opportunities for ongoing training and career growth. The company is committed to supporting your professional development and offers a stimulating workplace suited for individuals seeking challenging and rewarding technical work.