IT Help Desk Technician II (MSP)
Location: Santa Clara, CA
Job Type: Full time
Company: K2 Staffing
Salary: $
Category: IT - Help Desk Support
Job Description Apply Now
IT Help Desk Technician II (MSP) Job OverviewWe are seeking an experienced IT Help Desk Technician II (MSP) for a full-time role supporting a leading Managed Services Provider based in Santa Clara, CA. This position is ideal for technology professionals who thrive in fast-paced environments and have a proven background in business desktop and server support, particularly within the MSP sector. As an IT Help Desk Technician II (MSP), you will play a vital role in ensuring smooth IT operations for a diverse range of clients, providing advanced technical support, and participating in continuous improvement of IT systems and procedures.
Key Responsibilities- Deliver prompt and effective end-user assistance, resolving technical issues related to Windows 10 workstations and associated hardware/software.
- Act as the primary point of contact for Windows desktop-related support queries, ensuring high-quality service delivery.
- Assist with troubleshooting, maintenance, and support for Windows Server 2016 and 2019 environments.
- Monitor alert systems, analyze event logs, and take appropriate action in accordance with company guidelines to prevent or resolve issues.
- Manage escalated service requests that require advanced troubleshooting and resolution skills.
- Facilitate new user onboarding, including hardware/software setup and account provisioning.
- Support network services and equipment installation, including LAN/WAN infrastructure setup and ongoing maintenance.
- Install, configure, and support network hardware in compliance with technical and security standards.
- Provide technical support for building access systems, including door card access, wander guard, lighting, and HVAC controls.
- Prior experience working with a Managed Services Provider (MSP) is required.
- Minimum of three (3) years of experience in IT help desk, desktop support, IT support analyst, or related IT service desk roles.
- Proficiency with Remote Management & Monitoring (RMM) software such as Connectwise, Kaseya, or Ninja.
- Experience using Professional Services Automation (PSA) or ticketing platforms, such as Autotask.
- Demonstrated knowledge of network and firewall administration, particularly with Sonicwall and Meraki devices.
- Solid understanding of troubleshooting techniques for networks, servers, and workstations.
- Strong customer service skills with a courteous, tactful, and professional approach to client interactions.
- Excellent written and verbal communication skills, including the ability to present technical information to groups.
- Demonstrated reliability and a strong work ethic.
- Eagerness to learn and develop new skills in a dynamic IT environment.
Santa Clara, CA is renowned for its vibrant technology sector and innovative business community, making it an excellent location for IT professionals who are passionate about advancing their careers in the managed services industry.
Employment TypeThis is a full-time opportunity for an IT Help Desk Technician II (MSP) to join a professional and growth-oriented team, providing essential IT support services to a diverse client base.