IT Help Desk Technician II (MSP)
Location: Fort Worth, TX
Job Type: Full time
Company: K2 Staffing
Salary: $
Category: IT - Help Desk Support
Job Description Apply Now
IT Help Desk Technician II (MSP) Job SummaryWe are seeking an experienced IT Help Desk Technician II (MSP) to join a leading IT solutions company. This full-time role is ideal for individuals with a strong technical background and effective communication skills who thrive in a client-facing environment. As an IT Help Desk Technician II (MSP), you will play a critical role in delivering exceptional technical support, managing network environments, and ensuring client satisfaction. This position is based in Fort Worth, TX, providing an opportunity to work in a dynamic business community known for its technological innovation and growth.
Responsibilities- Collaborate with sales teams to provide both pre-sales and post-sales support, including discovery meetings, site visits, proposals, presentations, technical assessments, and ongoing technical account management.
- Deploy and manage Windows Servers and Active Directory, ensuring optimal performance and security.
- Design, implement, and maintain Local Area Networks (LANs) to meet client needs.
- Monitor and enhance network security to protect client data and business operations.
- Optimize and sustain network software and hardware to maximize uptime and efficiency.
- Build and deploy file servers as well as cloud computing solutions tailored to business requirements.
- Configure and implement Voice over IP (VOIP) solutions for seamless communication.
- Troubleshoot network infrastructure issues to ensure quick resolution and minimal downtime.
- Manage Microsoft Exchange Server to support email and communication functions.
- Support business telephone solutions, ensuring reliable connectivity for clients.
- Monitor alert systems, taking prompt and appropriate action as outlined in company guidelines.
- Analyze event logs and apply technical knowledge to perform repairs and maintenance.
- Handle escalated service requests that require an advanced level of technical expertise and responsiveness.
- Facilitate new user onboarding processes to ensure smooth integration into client systems.
- Previous experience working in a Managed Service Provider (MSP) environment is required.
- Minimum of 3 years of hands-on experience in configuring, troubleshooting, and repairing networking equipment, Windows servers and workstations, Exchange Server, and Active Directory.
- 2-3 years of client-facing experience, preferably in sales engineering or technical support roles.
- Excellent verbal and written communication skills, with the ability to work closely with clients to understand and resolve their business and technology issues.
- Strong organizational and time-management abilities to effectively handle multiple tasks and prioritize responsibilities.
- Demonstrated experience in writing proposals and implementing technical solutions that address client business requirements.
- Self-motivated, results-oriented, professional, and a reliable team player.
- Comprehensive understanding of technology and business productivity systems.
- Experience with remote monitoring and management (RMM) tools is a plus.
- Strong problem-solving skills, exceptional customer service, and the ability to handle multiple tasks concurrently.
- Sales training experience is considered advantageous.
- CompTIA Network+ (Net+), CompTIA Security+
- Microsoft certifications such as MCSA (Microsoft Certified Solutions Associate), MCSE (Microsoft Certified Solutions Expert), or MCITP (Microsoft Certified IT Professional)
- Cisco certifications such as CCNA or CCIE are highly desirable
This full-time IT Help Desk Technician II (MSP) position offers challenging work assignments, career advancement opportunities, a supportive work environment, and ongoing professional training. Working in Fort Worth, TX, you will be part of a thriving area with a strong commitment to technology and business growth.
Equal Opportunity EmployerThe company is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.