IT Help Desk Technician II (MSP)
Location: Nashville, TN
Job Type: Full time
Company: K2 Staffing
Salary: $
Category: IT - Help Desk Support
Job Description Apply Now
IT Help Desk Technician II (MSP) Job OverviewWe are seeking a skilled IT Help Desk Technician II (MSP) for a full-time role in Nashville, TN. This position is ideal for professionals with both technical expertise and excellent interpersonal skills, looking to contribute within a dynamic managed service provider (MSP) environment. As an IT Help Desk Technician II (MSP), you will play a vital role in delivering responsive technical support and innovative IT solutions that align with clients’ business objectives. Working in Nashville, TN offers a vibrant community with a growing technology sector, providing an inspiring backdrop for advancing your IT career.
Key Responsibilities- Provide comprehensive technical support to clients, including pre- and post-sales assistance through discovery meetings, site visits, proposals, presentations, technical assessments, and ongoing account management.
- Deploy and manage Windows Servers, Active Directory, and related infrastructure.
- Design and implement Local Area Networks (LANs) to enhance client connectivity and performance.
- Maintain and monitor network security protocols to safeguard client information and infrastructure.
- Optimize, maintain, and troubleshoot network software and hardware for optimal reliability and efficiency.
- Build and deploy file servers and cloud computing solutions, ensuring seamless integration for clients.
- Configure, implement, and maintain VOIP solutions to support effective communication.
- Perform advanced network infrastructure troubleshooting and resolve escalated technical issues.
- Administer and manage Microsoft Exchange Server environments.
- Support and manage telephone solutions to ensure consistent client communication capabilities.
- Monitor alert systems, respond promptly to notifications, and follow established protocols for resolution.
- Use event log messages and system alerts to identify, diagnose, and repair technical issues efficiently.
- Handle escalated service requests with a focus on timely and thorough resolution.
- Assist with new user onboarding, ensuring a smooth transition and setup for clients’ staff.
- Minimum of 3 years’ hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers and workstations, Exchange Server, and Active Directory.
- 2-3 years of experience in a client-facing technical role, such as sales engineering or technical account management.
- Excellent verbal and written communication skills, with the ability to interface with clients to understand their technology needs and challenges.
- Strong organizational and time-management abilities, adept at managing multiple tasks and priorities.
- Experience developing technical proposals and implementing IT solutions for business requirements.
- Self-motivated, reliable, professional, and collaborative team player with a results-oriented mindset.
- Strong understanding of business productivity systems and general IT best practices.
- Experience with RMM (remote monitoring and management) tools is preferred.
- Proven high-level problem-solving skills, exceptional customer service, and ability to thrive in a fast-paced environment.
- Previous sales training and experience in an MSP setting are advantageous.
- CompTIA Net+ and/or CompTIA Security+ certifications are beneficial.
- MCSA, MCSE, MCITP, or other Microsoft certifications are a plus.
- CCNA or CCIE (Cisco) certifications are highly valued.
Joining the team as an IT Help Desk Technician II (MSP) in Nashville, TN provides opportunities for professional growth, ongoing training, and challenging work in a supportive environment. The company is committed to fostering a culture of learning and advancement for all its employees.