IT Help Desk Technician II (MSP)
Location: Nashville, TN
Job Type: Full time
Company: K2 Staffing
Salary: $
Category: IT - Help Desk Support
Job Description Apply Now
IT Help Desk Technician II (MSP) Job OverviewWe are seeking an experienced IT Help Desk Technician II (MSP) for a full-time position in Nashville, TN. The ideal candidate will be responsible for providing advanced technical support, deploying and managing IT systems, and delivering exceptional service to clients within a managed service provider (MSP) environment. This role emphasizes both technical proficiency and strong client-facing communication skills, making it an excellent opportunity for IT professionals looking to further their careers with a leading IT solutions company. Working in the vibrant Nashville, TN area offers a dynamic technology community and access to ongoing professional development opportunities.
Key Responsibilities- Collaborate with sales and technical teams to deliver pre- and post-sales support, including discovery meetings, site visits, technical proposals, presentations, and ongoing technical account management for clients.
- Deploy, configure, and manage Windows Servers, Active Directory, and related infrastructure to ensure optimal system performance and security.
- Design, implement, and maintain Local Area Networks (LANs), ensuring connectivity and reliability for client operations.
- Implement and monitor network security protocols and solutions to protect client data and systems.
- Optimize and maintain network hardware and software, troubleshooting issues as they arise to minimize downtime.
- Build, deploy, and support file servers and cloud computing solutions tailored to meet specific client needs.
- Configure and deploy VOIP solutions and telephone systems, ensuring seamless communication for clients.
- Perform advanced troubleshooting and resolution of network infrastructure issues, escalating complex cases as necessary.
- Manage Microsoft Exchange Server administration, providing ongoing support and troubleshooting for client email systems.
- Monitor alert systems and respond appropriately according to established guidelines and protocols.
- Analyze event logs and system messages to identify and resolve system issues effectively.
- Receive and address escalated service requests that require advanced troubleshooting and problem-solving skills.
- Assist with new user onboarding, ensuring smooth integration into client IT environments.
- Minimum of 3 years of hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers and workstations, Exchange Server, and Active Directory in a managed service provider or similar environment.
- 2-3 years of experience in a client-facing technical role, such as sales engineering, with the ability to communicate effectively at a business level.
- Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical stakeholders.
- Strong organizational skills and effective time-management capabilities, able to handle multiple tasks and priorities.
- Experience writing technical proposals and implementing IT solutions to address client business needs.
- Self-motivated, dependable, and works well both independently and as part of a team.
- Familiarity with RMM (Remote Monitoring and Management) tools is a plus.
- Ability to solve complex technical issues and deliver outstanding customer service.
- Sales training experience and prior work in an MSP environment are considered advantageous.
- CompTIA Network+ and/or CompTIA Security+ certifications.
- MCSA (Microsoft Certified Solutions Associate), MCSE (Microsoft Certified Solutions Expert), or MCITP (Microsoft Certified IT Professional).
- Cisco certifications such as CCNA or CCIE are highly desirable.
The IT Help Desk Technician II (MSP) position offers challenging work and the opportunity for career advancement in a supportive and collaborative environment. Employees benefit from ongoing training and development, working alongside a dedicated team of IT professionals in Nashville, TN.
Equal Opportunity Employer StatementThe company is committed to providing equal employment opportunities to all qualified applicants and employees. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected status, in accordance with applicable federal, state, and local laws.