IT Support Specialist (MSP)
Location: Carlsbad, CA
Job Type: Full time
Company: K2 Staffing
Salary: $
Category: IT - Help Desk Support
Job Description Apply Now
IT Support Specialist (MSP) Position OverviewWe are seeking an experienced IT Support Specialist (MSP) to join a dynamic managed services provider (MSP) team. This full-time opportunity is based in Carlsbad, CA, supporting small and medium-sized businesses with a comprehensive range of IT services. As an IT Support Specialist (MSP), you will be responsible for resolving complex technical issues, providing both remote and on-site support, and ensuring smooth IT operations for clients. Working within an MSP environment offers exposure to a diverse set of technologies and a collaborative, client-focused culture.
Key Responsibilities- Manage escalated technical support tickets, addressing Level 2 incidents that require advanced troubleshooting beyond frontline support capabilities.
- Deliver both remote and occasional onsite IT support for end users, resolving issues related to hardware, software, and network connectivity.
- Oversee user onboarding and offboarding processes, including device configuration and account management in Active Directory, Microsoft 365, and Google Workspace.
- Assist with the deployment, configuration, and troubleshooting of Windows Servers (2016–2022), Exchange servers, VPNs, file servers, and basic LAN/WAN infrastructure.
- Support the setup and maintenance of network devices such as firewalls, routers, and switches, ensuring secure and reliable network performance.
- Implement and maintain endpoint security measures, including antivirus installation, patch management, and monitoring of security alerts and remediation activities.
- Utilize RMM (Remote Monitoring and Management) and PSA (Professional Services Automation) tools—including Kaseya, ConnectWise, Ninja, Autotask, and ConnectWise Manage—to monitor systems, manage tickets, and document support activities.
- Contribute to IT documentation, maintain accurate records, and create knowledge base articles to support internal and client-facing technical resources.
- Collaborate with senior engineers and escalate complex incidents as needed, ensuring timely resolution and project support under supervision.
- Minimum 2–3 years of experience in an MSP or similar IT support environment, with hands-on experience managing tickets and providing end-user support.
- Proficient in supporting Windows 10/11 operating systems, Windows Server environments (2016–2022), Active Directory, Microsoft 365, and Exchange.
- Demonstrated ability to troubleshoot hardware and software issues, as well as basic network infrastructure components.
- Familiarity with RMM and PSA tools for system monitoring, ticket management, and documentation.
- Experience supporting end users with device setup, email, cloud services, and remote access solutions.
- Strong understanding of networking fundamentals, including DNS, DHCP, TCP/IP, firewalls, VLANs, and WAN/LAN configurations.
- Knowledge of virtualization platforms such as VMware and Hyper-V, as well as cloud environments like Azure, Microsoft 365, and Google Workspace.
- CompTIA A+ and Network+ certifications required; Security+, M365/O365 administration, and vendor-specific certifications such as Cisco CCNA, VMware VCP, or Microsoft Azure credentials are highly valued.
- Microsoft certifications such as Modern Desktop Administrator Associate, MCSA, MCSE, or MCITP are considered a plus.
- Strong analytical and troubleshooting skills, with a focus on providing excellent customer service and user satisfaction.
- Effective written and verbal communication skills, able to interact with both technical and non-technical audiences.
- Ability to document technical processes clearly and contribute to shared knowledge bases.
- Demonstrated ability to work both independently and as part of a collaborative team environment.
- Proactive, organized, and dedicated to continuous learning and skill development.
Carlsbad, CA, offers a vibrant business community and a high quality of life, making it an attractive location for IT professionals seeking professional growth and work-life balance.
Equal Employment OpportunityThis employer is committed to providing equal employment opportunities to all qualified individuals and does not discriminate based on race, color, religion, sex, national origin, disability, or protected veteran status.