IT Help Desk Technician II
Location: Decatur, AL
Job Type: Full time
Company: K2 Staffing
Salary: $
Category: IT - Help Desk Support
Job Description Apply Now
IT Help Desk Technician II positions present an excellent opportunity for skilled technology professionals seeking to advance their careers in IT support. As a vital part of a leading Managed IT Solutions Company, the IT Help Desk Technician II role offers the chance to deliver high-quality technical assistance, resolve complex issues, and contribute to a robust IT infrastructure. This full-time position is based in Decatur, AL, and is ideal for individuals who thrive in a fast-paced, client-focused environment where technical expertise and strong customer service skills are highly valued.
Working as an IT Help Desk Technician II, you will be responsible for providing end-user support, troubleshooting hardware and software issues, and maintaining a wide array of business technologies. This role requires hands-on experience with Windows 10 workstations, Windows Server 2016 and 2019, advanced networking concepts, and vendor-specific hardware and software. The successful candidate will be the primary escalation point for service requests that require an advanced level of technical response, ensuring all incidents and problems are addressed efficiently and thoroughly.
In this position, you'll be expected to handle a diverse range of responsibilities, from resolving desktop and server issues to installing and maintaining network devices and supporting LAN/WAN environments. You'll also be involved with onboarding new users, maintaining security systems such as door card access and wander guard, and supporting facility infrastructure components like lighting and HVAC systems. The company places a strong emphasis on professional growth, offering opportunities to expand your IT skill set and further your career within a collaborative and supportive team.
Decatur, AL, offers a welcoming community and a vibrant business environment, making it an appealing location for IT professionals. Employees enjoy the benefits of working with an innovative technology solutions provider, with access to ongoing training and development resources. The company is committed to fostering an inclusive and diverse workplace, ensuring equal opportunity for all applicants and employees.
IT Help Desk Technician II - Summary- Provide advanced technical support for end-users and business systems.
- Play a key role in maintaining and troubleshooting Windows environments and network infrastructure.
- Act as the escalation point for complex IT support requests.
- Work collaboratively with team members and clients to ensure optimal IT service delivery.
- Deliver end-user assistance, addressing hardware, software, and connectivity issues.
- Serve as the primary point of contact for Windows desktop-related support.
- Assist with installation, configuration, and maintenance of Windows Server environments.
- Monitor IT alert systems, responding to incidents according to established guidelines.
- Interpret event logs to diagnose and repair system faults as needed.
- Handle escalated service requests that require in-depth technical analysis and resolution.
- Facilitate new user onboarding, including account setup and system orientation.
- Install and support network services and equipment to ensure reliable connectivity.
- Support LAN/WAN installation and ongoing maintenance activities.
- Provide support for network hardware, including installation, troubleshooting, and upgrades.
- Assist with facility technology systems, such as door card access, wander guard, lighting, and HVAC control interfaces.
- Competitive salary commensurate with experience and skill level.
- Comprehensive benefits package, including health, dental, and vision insurance.
- Opportunities for professional development and career advancement.
- Access to ongoing training in new technologies and certifications.
- Minimum of three (3) years of experience in IT help desk, desktop support, or similar IT support roles.
- Experience with network and firewall administration, particularly Sonicwall and Meraki devices.
- Strong troubleshooting skills across networks, servers, and workstations.
- Excellent customer service abilities, maintaining a courteous and professional demeanor at all times.
- Effective written and verbal communication skills, with the ability to present technical information to varied audiences.
- Demonstrated reliability and a strong work ethic.
- Willingness to learn new technologies and adapt to evolving IT environments.
- Detail-oriented and analytical, with a passion for problem-solving in IT environments.
- Thrives in collaborative, high-energy teams and enjoys client interaction.
- Eager to grow professionally and embrace new technical challenges.
- Demonstrates adaptability and resourcefulness in dynamic support scenarios.
- Full-time role with a leading Managed IT Solutions provider in Decatur, AL.
- Supportive, inclusive culture that values diversity and equal opportunity.
- Position offers exposure to a wide range of business IT systems and real-world technical challenges.
- Apply today by clicking the job application button to take the next step in your IT career!